Wain Homes Reviews 

We recently completed a part exchange with Wainhomes, and the entire experience has been fantastic from start to finish. The sales team, Lisa and Kerrie, were absolutely brilliant—helpful, friendly, supportive, and always informative throughout the process. They made what could have been a stressful time feel smooth and straightforward.
A huge thank you to the site managers, Raf and Will, who have been incredible. They kept us updated on the progress of our new home, arranged contractors promptly, and ensured all snagging issues were addressed quickly. Their professionalism and attention to detail really stood out.
Special shout-out to Colin from customer care—he’s been amazing! Every time he visits, he’s respectful of our home and takes care of any issues we’ve found without fuss. His approach makes the aftercare process stress-free.
Overall, Wainhomes has delivered excellent service, and we couldn’t be happier with our new home. Highly recommend them to anyone considering a move!

Once you have bought the house, they are not interested in you, we have had numerous problems, which they always say not our problem etc etc they sub contract all aspects of the build but will not take responsibilty for build quality

Paul was fantastic for get go, very detailed, highly professional and amazing guy fixing the essential and supporting us throughout a very weather challenging day.thank you for attention to detail on fixing out home issues.Thanks Sid

My partner and I’s experience viewing houses with Thea was absolutely amazing. She was friendly, knowledgeable, and made the entire process feel relaxed and enjoyable. Thea listened to us when we were explaining what we were looking for, answered every question with patience and had a genuine, caring nature when it came to us finding the right home. We couldn’t have asked for a better person to guide us through the viewings. Highly recommend her and Wain homes.

I recently purchased a property with Wain Homes and couldn’t be more happier. Colin has been very supportive throughout the entire process, with snagging etc. However, before agreeing to buy, make sure to the read the specifications properly and thoroughly!!!

So we bought 8 years ago no problem now trying to sell to find out they haven’t signed of our road so nobody owns it and we can’t sell so lost our forever home and have lots of costs and months of paperwork and wainhomes are not helping our street at all just well we not got the paperwork if I could swear I would we have been advised to sue

The home builder flooded my entire downstairs very badly. The flooring which was an incentive has gone down very badly but the issues may be deeper than that. I initially sought some compensation through CEDR and the Consumer Code, but despite very strong Independent Evidence, my case was thrown out. I then pursued the Small Claims Court, to not much success. I tried to do it alone, by myself, because otherwise the claim amount was not really worth all the hassle. But I do believe governments and home builders are more closely aligned than perhaps I realised. I didn't feel the justice system did me justice based on my evidence. It didn't end there for me. My house is making a lot of noise and my floor is so un-level that my concerns go to the foundations. I am transparent and honest, and I endured a lot of unpleasant treatment from the home builder over the last 2 years. It was not a happy experience. I live alone, and I honestly feel I may have been better off without this house, and just without all this awful stress. The home builder is not interested in if there are large problems. They don't care, that's my experience. They don't solutions that make you happy as well, just what cheapest for them. I found warranty was used to bargain with people, and I am aware of positive reviews on trustpilot being given to the home builder in exchange for works being granted on their home. How legit that is, as a positive review, I will leave you to work out.

No pressure from the sales advisor, afforded time to look around, discuss any concerns or options for the property. Easy to contact and talk to about matters or questions regarding the purchase. Made a sometimes difficult experience a reassuring one. Thank you Niamh Moyle.

Emma (Customer Care) and Charlotte (Buyer) have gone the extra mile in helping me with a query relating to the Wainhomes house we bought 25 years ago. This was genuinely the kind of customer support that, sadly, doesn’t happen much these days but was massively helpful and a breath of fresh air. Thanks to Emma and Charlotte.

Very slow to deal with issues on my shared ownership house. Reported an issue with front door not fitted properly and draught from it in February 2025 and finally rectified November 2025.I am still waiting for other issues to be resolved such as a sewage smell in the kitchen, reported in September and no action taken yet to rectify it. I believe they are quick to take your money but very very slow to deal with issues.

From the beginning, Anita Bonsall in the Sales office was extremely helpful, knowledgeable and made the part exchange process run smoothly.
We did have quite a few snagging issues on move in. Dave Adams (site manager) was extremely helpful in getting these rectified in a short time frame. Great communication and professionalism from both. Thank you.
The build quality of our home is extremely good and we are very happy overall with our experience.

We bought our 3 bedroom home over 4 years ago in Tadpole Garden Village, Swindon paying a premium for a so called high end estate. We are disgusted with Wain Homes. After nearly 5 years the street lights don’t work. The footpaths and roads are unfinished, uneven and dangerous. They argue it isn’t their responsibility!!! 5 Years …

For what is a very daunting experience Caroline made purchasing a new build much more relaxed and enjoyable.
We were made to feel welcome from our very first meeting and, through all stages of the purchase, all done in 6 weeks, and we never felt rushed into making decisions were given lots of time to view properties and even given lots of opportunities to view the property we had chosen several times before completion so we could review and take measurements etc.
Caroline was extremely helpful and kept us fully informed throughout the process and made sure we had all the necessary information we needed, and continues to do so, the whole site team is always on hand and approachable, mention also to Curtis and Ryan for their part in helping us through the stages of becoming settled in to our fabulous new home.
I would definitely recommend Wain Homes to others, we have found the building quality of our new house to be very good, and all done to a high specification.

We bought our house seven months ago, whilst we love the house for its design and feel, it has had quite a few significant quality issues that have resulted in reworks, fortunately our Site Manager (Dave Adams) has been fantastic, he has gone up and above to support and get things resolved quickly and cleanly. I would also praise Anita who manages the sales office who was incredibly supportive throughout the buying process and comes highly recommended. I would warn prospective buyers that sales are very much on Wain Homes terms and not the buyers and the company 'head office' can be a bit heavy handed especially to meet their quarter targets. That said Dave and Anita have more than made up for the back-office deficiencies. Living amongst a live building site can be a challenge but the site team are constantly keeping the site clean and tidy, the contractors on site are courteous and respectful and the heavy work is kept to sensible hours. We are looking forward to the development being completed and look forward to many happy years in a great location, with a fantastic new home.

Mike from Wain homes attended my home last Friday to paint my ceiling following a leak but I informed him that I had cancelled him coming as the leak had not been resolved but instead of leaving he called the office and said he would try and find the leak which he did and then he returned today 6th November to complete the painting. He went the extra mile ,he could have walked away but he didn’t, so well done Mike for excellent customer service and for being professional and respectful of my home.

We can’t thank Colin enough for all his guidance and support. He ensured every part of our home was complete to our satisfaction and he has been absolutely lovely throughout the whole process. Thank you so much Colin - we hugely appreciate you!

Extremely poor quality. Plaster boards debonded from the walls. Plasterboard jointing falling off/cracked in every room. Screw pops on ceilings. Exterior doors didnt fit properly. Poorly decorated, drips on walls from painting the ceiling last. It seems like every material in the house was the cheapest they could find. Poor quality workmanship in the bathroom / wc and kitchen. the garden holds so much water its like having a pond. The list goes on and on and we have been waiting for over a year for these issues to be sorted but wain homes keep fobbing us off with poor excuses.

We’ve had a really positive experience buying our new home with Wain Homes at the Mead Fields development. From start to finish, the process has been smooth and straightforward, and we’ve been really impressed with the build quality and attention to detail throughout.

Since moving in, the aftercare and support have been excellent too – any small issues have been dealt with quickly and professionally. A special thank you to Caroline, who has genuinely gone above and beyond to help with anything we’ve needed.

We’d happily recommend Wain Homes to anyone considering a new build. The quality of the homes and the range of features included as standard are far better than what we saw with other developers.

Steph & Marcus

Would highly recommend Wainhome to family and friends. The process from reservation to completion has been so easy and the quality of the house is great!

Huge thankyou to Paul, site manager on the Lawns site, he has been a massive help in me settling into my new home and thankyou for quickly arranging for the burst water pipe to be fixed in no time at all!

We recently purchased a new home at Mead Fields in Banwell. Overall we are very happy with our new home. We were a little disappointed and bemused with a couple of design issues with the house, those being: No light covering the side door of the house & driveway; the side door being white, although the frame is anthracite as are all the other doors, windows and soffits; the utility built in appliance is just a washing machine, not a washer drier and there is no space for a drier. The onsite team have proven to be fantastic. Caroline in the sales office always above and beyond in helping us through the process. 5 weeks after moving in, she is still there to offer help in any way she can. We were able to produce a snagging list a week before moving in and thanks to Caroline, Curtis and Ryan they were all taken care of before we moved in. Ryan called round after two weeks and went through further snagging, which he is in the process of working through. Considering it is still a building site they endure to keep it as clean and tidy as possible, unlike Taylor Wimpey along the road!