Wakokoro Tea Reviews 

60
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible product quality, noting that the matcha powders boast a vibrant green color, rich umami flavor, and exceptional creaminess. People also highlight the outstanding customer service, describing the support team as extremely helpful, friendly, and responsive to any customer inquiries. Additionally, consumers love the remarkably fast international shipping service and secure packaging ensuring all ordered items arrive safely and intact. Some reviewers were not happy with minor transit packaging mishaps, occasional delivery delays, or specific product options that felt slightly less remarkable during their experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the matcha features a delightfully balanced... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the vibrant green color and... See more

Customer service

Reviewers mention positive feedback about customer service, noting that consumers experience speedy,... See more

Order

Clients share positive opinions on order processes, frequently praising fast shipping and well-packaged... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wakokoro Tea always answers to our inquiries and goes out of their way to accommodate, educate us and recommend products objectively in whatever we need!! All their products are high quality and ship... See more

Rated 5 out of 5 stars

Jin has been incredibly helpful throughout my search for the best-tasting matcha at the right price point for my customers. He was very thorough and took the time to explain the differences between... See more

Rated 5 out of 5 stars

Love how the matcha tins are properly packed and received it without any dents! Yame No Mukashi’s has a rich green color!! No wonder it was awarded the Gold Prize in Paris. The first sip starts w... See more

Rated 5 out of 5 stars

The matcha powder is delicious! Higher quality than a lot of other brands I’ve tried who market as “ceremonial”, I tried the Yame no Mukashi and that is now a staple in my daily morning matcha. Not to... See more

Company replied


Company details

  1. Tea Store
  2. also in
  3. Tea Exporter
  4. Tea Wholesaler

Written by the company

Wakokoro Tea is a Japan-based tea company specializing in premium Japanese matcha and traditional Japanese teas. We source our teas directly from trusted producers across Japan, including renowned tea-growing regions such as Uji, Yame, Shizuoka, and Kagoshima. Our selection ranges from ceremonial-grade matcha to everyday matcha, as well as a variety of traditional Japanese teas. We serve customers worldwide, offering both retail and wholesale options, including bulk orders, OEM manufacturing, and private-label solutions for cafés, retailers, and tea brands. At Wakokoro Tea, our mission is to make authentic Japanese tea accessible to people around the world while maintaining a strong commitment to quality, transparency, and customer satisfaction. Discover authentic Japanese tea at **wakokoro-tea.com**.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Yame No Mukashi works really well in Latte surprisingly!

Purchased samples for the reserve grade; Etenraku, Yame no Mukashi, and Mizuho. With the intentions of creating high-quality milk and seasonal fruit blends with the reserve grade; surprisingly Yame no Mukashi stood out to me the most in terms of taste. Etenraku, thanks to its stone-milled, definitely won in terms of smoothness and color. Whereas Mizuho, at least compared to what I had in hand, was not as remarkable but nevertheless quite good.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

The Matcha we’ve been looking for that our Cafe will carry.

Hi I am so excited to receive my second order of Gion in 1 kilo for our cafe because when I first tried that in my first order for sampler this Gion stood out in terms of flavor that suits well with our milk and we know that our customers will enjoy based on the old performance of our cafe. We loved that our customers have something to crave for once we launch our new matcha line up using Gion matcha powder. We will surely order more in the coming weeks. Thank you!

October 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Trustworthy company!

Really trustworthy company. Honest and genuine tips when it comes to choosing matcha. They are fast to deliver and you can ask them anything. There matcha is top quality and fixes all the right paperwork for the customs. I would highly recommend this company and they made it easy for me to start my new business, and my clients love the matcha!

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so happy with my order

I ordered 1KG of Shizuoka Sakuya.
So happy with my order. The matcha is delicious, has such a beautiful, vibrant green color, and is clearly great quality. I truly feel that it’s worth every penny!

Thank you for putting so much care into your product. Please keep up the great work! I really appreciate the quality you offer and look forward to ordering from you again.

October 21, 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy wiExcellent matcha and outstanding support with logisticsth Wakokoro


I’m very happy with Wakokoro. The matcha is excellent, the qulity is amazing . My order arrived well packed and in good condition.

What really stands out is the help they gave me with logistics. They always reply incredibly fast, and they provided every document I needed straight away, which made the whole shipping process much easier. Jin is clear, patient and honest about what he can and cannot recommend.

I couldn’t be happier, and I’m proud to work with them. I would recommend them without hesitation.

October 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Really great experience

Really great experience! The team is extremely knowledgeable, honest, patient and genuinely helpful. They take the time to understand your needs and guide you towards the right products, without pushing anything. And most importantly, their matcha is absolutely delicious and of excellent quality. Highly recommend!

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

This was my very first time ordering…

This was my very first time ordering matcha from outside my country, so I was naturally a bit nervous about the whole process. I ordered the Uji Matcha Sagano, and although the pouch unfortunately arrived torn and some powder spilled during transit, I couldn't be more impressed by how Wakokoro Tea handled everything.
Packaging mishaps can happen to anyone during long journeys, but what truly makes a brand special is how much they care about their customers. Jin and the team provided the most attentive, kind, and quick support I could have asked for. They took full responsibility right away and are already improving their packaging for future orders.
That level of genuine warmth, accountability, and professionalism deserves 5 stars without a doubt. I blindly recommend them to anyone looking for authentic Japanese tea. It is a fact that I will be buying from them much more frequently from now on!

September 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Matcha sample review

Jin has been incredibly helpful throughout my search for the best-tasting matcha at the right price point for my customers. He was very thorough and took the time to explain the differences between each matcha, including their unique flavor profiles.

The two standouts for me were Yame no Kaori and Kosen. Both have a beautiful, vibrant green color that remains noticeable even when mixed with milk. The samples shipped quickly and arrived safely and securely packaged. I’m very pleased with my experience and will definitely continue ordering from this company!

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wakokoro Tea always answers to our…

Wakokoro Tea always answers to our inquiries and goes out of their way to accommodate, educate us and recommend products objectively in whatever we need!! All their products are high quality and ship quickly. We will continue doing business with them.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic matcha

Fantastic matcha, a wide range of tea options at every price point, and smooth, quick customer service.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted Matcha Store

Wakokoro tea has been the most reliable and trusted matcha online store I go to. Their matcha powder selection are massive and really amazing variety to choose to suits everyone’s tastes and preferences.

I like Wakokoro Tea because they have a bulk matcha powder option. Its really helpful especially for my small matcha cafe business. I love that they have matcha samples to order to find and taste tesr the perfect matcha powder most suitable for our cafe.

One of the top matcha powder I really like were ‘Sakuya’, ‘Yame No Shiro’ and ‘Iwakura’

They also having amazing and helpful customer service. Especially when it comes to delays and shipping issues

August 28, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wakokoro Tea has easily become a staple…

Wakokoro Tea has easily become a staple in my daily routine! Their matcha is exceptionally smooth, delicious, and incredibly beginner-friendly, making it so easy to prepare even if you are just starting your matcha journey. It has a delightfully balanced flavor that isn't overwhelming, making it the perfect everyday drink. If you're looking for a comforting, high-quality cup to elevate your day, I cannot recommend Wakokoro Tea enough!

August 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look