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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its flexibility, allowing them to explore at their own pace and delve into historical information. Many appreciate the well-structured tours, clear audio, and the convenience of integrated Google Maps links, which make navigation effortless and enhance the overall user experience. The staff is consistently highlighted for being informative, engaging, and friendly, providing valuable local tips and making the tours enjoyable. However, some people were dissatisfied with specific technical issues, such as problems with images not displaying or written sections not opening on certain devices. A few also mentioned that the background music in some audio tours was distracting and felt out of place. Additionally, some customers found the lack of a physical document to remember the experience a minor drawback.

What people talk about most

Location

Clients share positive opinions on location, appreciating the ability to explore cities like Assisi, Bergamo,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the digital guides easy to... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise a specific guide,... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and accessibility.... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the tours, describing them as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This digital guide is a very helpful tool for when you have a few hours to spend alone. I used it in Bologna, a smaller range italian city where everywhere is within walking distance and there are man... See more

Rated 5 out of 5 stars

What a wonderful audio tour. I thoroughly enjoyed listening to the awesome history narrated which I was able to listen to whilst walking to all the sights mentioned which were reasonably close to each... See more

Rated 5 out of 5 stars

Bergamo walking tour with Matteo was the best free tour we've done. He was informative giving just the right amount of history, lots of personal local tips and where to go. Fun and friendly. Highly re... See more

Rated 5 out of 5 stars

We had an afternoon in Parma so wanted to do a quick sightseeing tour. The App was easy to use and the link to Google maps meant we could move easily between the sights. The description of the places... See more


Company details

  1. Entertainment Agency
  2. Event Management Company
  3. Tour Operator
  4. Tourist Information Center

Written by the company

A "local" way to visit a city! Bergamo, Venezia, Milano, Verona, and much more! Interesting stories, trivia, food tips, anecdotes from those born and raised in the city in fantastic digital guides, free tours, and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Neat way for being introduced to Venice

It is a great way to get to know Venice. Much similar to a tourist guide book: You arrive at the indicated location (the connection to Google maps is really helpful!) & then you play the audio. The info about the places, churches ad sights is not too deep, just right good for a first getting to know the place.
If you want to go deeper, you can't.
Compared to a local guide that explains things live and where you can ask questions, you get way less out of it.
But all together it's a neet way to be introduced to Venice.

July 23, 2024
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Rated 5 out of 5 stars

Loved our audio guide to Bergamo

Loved our audio guide to Bergamo. Matteo took us to the main parts of the town, with the right balance of interesting facts, history, and humour. He also included a few tips for places to eat: we tried Mimi and had a beautiful lunch, and later we tried Carmen for gelatos and received a free cone upgrade! Well worth the money.

July 7, 2024
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Rated 5 out of 5 stars

Highly recommend this self-guided tour of Verona

Highly recommend this tour of Verona, especially if you don’t have a set plan. My friends and I were just going to walk around the city, but having a route to follow made the day more enjoyable.

We followed the entire route starting from Porta Nuova and ending at Arena di Verona. We didn’t do all the extra stops because we didn’t have the full day, but we were able to see all the main attractions in about 4 hours (you can do it in 2 hours, but we took frequent breaks).

We had lunch at a restaurant near the Arena at the end of our tour, but would have gone to the recommended restaurants if we had more time.

Reading the information for each stop was my favorite part - it was educational and funny!

What a great way to explore the city at your own pace and save some money too. Thank you, Matteo!

June 25, 2024
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Rated 5 out of 5 stars

Money worth Digital Guide

This is the account of my great vacation to Bergamo. I had no plans when I came in Bergamo. In fact, I landed at 11 p.m. When I checked into my hotel, I began looking through some of the free walking tours available for the next day. I came across Matteo's website and signed up for a physical tour. Unfortunately, Matteo was unavailable to conduct the tour, so he advised I use the digital guide instead. I was initially hesitant because I had never used such services before, but I decided to trust my instincts and give it a shot. Matteo sent me the password to view the digital guide. It was incredibly convenient. All it need is a solid internet connection, a web browser, and a set of earphones or headphones. The guide was simple to follow. I felt as if I were being led by a real tourist guide. Every area was fully addressed. Not only that, but the recommendations section was amazing. I tried the gelato that Matteo recommended in his digital guide. The most essential thing is that I can tour the city at my own pace. I may pause the tutorial to snap photos, then resume utilising it as needed. I highly recommend the Digital Guide provided by Matteo especially if you prefer to explore the city on your own but needs some guidance.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Complete and easy guide

Wasn't able to have and in-person walking tour of Bergamo, but Matteo offered his web-based guide. Had both audio and text with pictures and a location map, so everything was easy to find with no confusion. And since it was raining on and off, it was nice to self-pace it. The food and especially gelato recommendations were spot on! it's hard to find gelato that good (i constantly try).

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great Digital Guide to Bergamo

This digital guide of Bergamo was absolutely perfect for us! We arrived in Bergamo Città Alta and walked around the city for a bit, enjoying what we saw. Then, we decided to try Matteo's digital guide and found it to be just what we needed. It's very easy to use, well-organized, and provides the right amount of info about the sights of Bergamo. Matteo has in-depth knowledge about the city which he shares, along with good tips and his sense of humor, and recommendations about great food that this charming city offers. We tried one of his restaurant recommendations and it was delicious. We even ate there two days in a row! His recommendation for gelato was spot on too. I can't think of a better way to explore a city, so we're signing up for two of his other tours. Matteo also makes sure that you get connected to the link for the tour and answers any questions you may have. Grazie, Matteo!

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

It was a pleasure!

It was a very easy and fun way to experience the city Bergamo. Matteo has a nice voice and guides you through the city with information, facts, historical backgrounds and food recommendations!
We had a fun day and learned new things.
We would definitely recommend this!

May 3, 2024
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Rated 5 out of 5 stars

The great Tour! Loved it!

The Tour was really great. I really like all of the stops we had on the road. We could do a break whenever we want to and hear funny and important information about a lot of sightseeing spots. Matteo is really cool and I like this wording and his enthusiasm a lot! Great job and great tour! I can really recommend it.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Perfectly organized digital guide

A really good alternative to a personal tour with a guide.
Matteo's enthusiasm for the city comes across through the super interesting and not too long sections in the guide and you have the feeling that you are being addressed directly.
The English is easy to understand and because of the Google maps links in the texts, you always know where to go next.

What is also super practical is simply the fact that you can take a break at any time and look at the sights a little longer or shorter and are not dependent on a group. The digital guide makes you independent.

A clear recommendation if you don't just want to walk through the city but also want interesting and not immediately obvious information.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Useful easy to use e-guide to Verona.

Wish I had this e-guide at the start of my visit to Verona. Appreciated the addition of 2 days for it's use. Best for me was breaking down the walk into manageable chunks to suit my husband's lack of stamina for a full day's walk due to mobility issues. We both managed well and appreciated the historic input and specific directions.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Good alternative to guided tour

Great alternative to an in-person guided tour. Gives the flexibility of breaking up the tour to walk at leisure, stop and nip into a shop, break for coffee/ gelato and lunch. However doesn't replace a physical tour where u are certain you are looking at the same thing as the guide narration. Matteo is clear in the audio guide and the level of information maybe just about right. Neither too long not too short. Bought this because was only notified a few hours before on the same day, while I was already on the train to Bergamo, that my physical tour was cancelled.

April 13, 2024
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Rated 5 out of 5 stars

Well paced tour with lots of info

We had a really nice tour with Matteo. It was raining most of the afternoon so Matteo adjusted the time for us and gave us lunch options and other things to do meanwhile. The tour itself was well paced and informative with some pretty scenic views.

March 27, 2024
Unprompted review

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