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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website and app for being easy to navigate and use, providing valuable and timely information about their credit. Many users appreciate the detailed explanations and suggestions for improving credit scores, highlighting the service as an excellent tool for financial planning and staying informed about credit reports. The customer service is also frequently commended for its helpfulness and continuous updates. However, some customers reported issues with account access, specifically being blocked due to "suspicious IP" addresses, particularly when traveling internationally. A few users also expressed frustration with the difficulty of withdrawing from the service and mentioned receiving notifications at inconvenient times.

What people talk about most

Website

Users describe positive interactions with the website, finding it trustworthy, easy to navigate, and very... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation of the app.... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and comprehensive features for... See more

Service

People report positive experiences with service. Customers appreciate the great and high-quality services,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with WalletHub for about 10 years, if not longer. Always great service! Never had one complaint, concern or issue. Always quick to provide notice to changes on my credit report, tracks all... See more

Company replied

Rated 5 out of 5 stars

I've depended on Wallet Hub for the past 5-6 years for any of my credit needs. From receiving an updated & accurate credit score to keeping you notified about changes to your credit, hands down Wallet... See more

Rated 5 out of 5 stars

This is by far the best way to stay informed of your credit reports with the easiest of ways possible. Simple design without complications and direct notifications that are clear and straight forward... See more

Rated 5 out of 5 stars

I like Wallet Hub because it keeps me updated on my credit score and notifies me with alerts about my credit report. Wallet Hub goes thru each item and allows me to agree or dispute each item. It's ea... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

So far so good

So far so good

March 8, 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for your review, Carrie! Is there something that we could do to earn a 5-star rating? If you have any suggestions on how WalletHub could improve and enhance your user experience, please don't hesitate to share them with the WalletHub Help team at help@wallethub.com.

Rated 5 out of 5 stars

Useful tool

Useful tool for tracking and managing credit. I've been using this app for a few years now. Love that I can easily access it from anywhere on my phone or computer.

March 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Love

Love the alerts in real time and the easy to use system!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Real time updates ✅

I appreciate being notified in real time when my credit score changes. My credit score has improved since using wallet hub, they have shown me what affects my credit score negatively or positively so I can steer the direction of improvement

March 1, 2025
Unprompted review
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Rated 5 out of 5 stars

WalletHub has been absolutely amazing…

WalletHub has been absolutely amazing in helping me to identify accounts that are not being reported correctly and helping me clean up my credit reports. I’m grateful and thankful for such an amazing tool as WalletHub! Thank you again for helping me.

February 15, 2025
Unprompted review

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