A. N. Wallis & Co Reviews 52

I was unable to return an item as the return’s portal didn’t recognise my order number. I emailed the customer support team and received a very prompt and informative reply giving clear instructions on how to resolve the issue.
Thank you Rhena for your excellent customer service!

Sent an emai regarding item not showing on account, was dealt with promptly and helpfully.
Thank you very much Lauren P.

I’d like to thank Laura p for all her help.she assisted me with returning my dresses to Wallis and without her help I would have been lost. Thanks again Laura p.

Kind regards

Samantha Hutchinson.

Every item I return I have to chase my refund. When you contact them they apologise but not good enough.

Great customer service. After not receiving any emails for returns after 2 wks I got in touch and it was quickly sorted and my refund issued. I have knocked off a star as it shouldn't be up to the customer to chase their refund.

Great help with return
Shella was very helpful processing the refund

I wanted to return an item to Wallis but I had some issues with it,after I contacted with customer service team (Lauren )resolved the problem quickly . I really appreciate Lauren 🙏🏻

After not receiving a refund, I spoke to Ronnielyn.A who quickly resolved the situation. I was very pleased with their speed and customer service skills and made what I thought would be a nightmare of a job into a dream thanks to you.
I will be certainly shopping with Wallis again.

Zyra was quick at responding to my message and dealt with the matter straight away. Great customer service

Had an issue with a delivery charge. Greziel was very helpful in correcting the error very efficiently for me

Honesty speaking Wallis I used fie the first time and the item reached me well in advance. And when I had a problem the customer service help was great. Quick response and swift action. Many thanks to Mr Paula J.

An item was not delivered (the courier's fault, not Wallis's) and Jeramiel was very helpful in sorting the matter out.

I had a great experience provided by "Greziel" on the customer service team at Wallis Fashion.

What a pleasure to deal with someone as knowledgeable, customer focused and extremely pleasant as this person.

Well done Greziel and Wallis for your excellent staff training.

Thank you.

I would like to say that the wallis customer service is first class. If I have a problem it gets sorted straight away. They are brilliant. Special mention to Rey and julie who helped me this time. 11/10 Thank you guys and have a lovely Christmas

Very helpful customer service, easy to use and Wayne was polite and looked into my query and was happy to help. 5*

I had a problem returning some items online. I emailed customer services and very promptly Evelyn contacted me and assisted me in returning these items. Excellent service, thank you Evelyn.

Had a slight issue which was resolved promptly and no fuss when I contacted customer service. Thank you to Judi and Alfonso. Much appreciated.

Excellent customer service from Wallis special thanks to Maruin - quick response and very helpful - great products great prices and offers - Thanks Wallis

Absolutely brilliant customer services. Each member went over and above to help me resolve my problem.

Great service from Paula J. Prompt response each time and all sorted thank you