Walls and Floors Reviews 

45,760
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,299 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, helpful support staff, and the wonderful quality of the products received for various home renovation projects. People also mention that browsing and ordering items online is remarkably simple, samples arrive very quickly, and the panels or tiles look fantastic once fully installed. However, some customers also noted occasional issues with damaged or poorly protected items arriving upon delivery. A few reviewers experienced broken tiles, shade mismatches, or chipping inside the boxes, which caused unexpected delays and frustration during their home updates.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality and lovely... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt timescales and helpful drivers. Many... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with solid panels, beautiful tiles,... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we've ordered tiles from Walls and Floors, local to us, prices are very competitive. Showroom staff are helpful. Online ordering simple, shows how many they have in stock, excellent updat... See more

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the fini... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,760)

2,251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice quality acoustic wall panels

Nice quality acoustic wall panels . Only reason not to give five stars is that there is insufficient handling advice on the box. Delivery company tried to carry them in flat and they bowed significantly which meant I had to check them straight away and ask them to bring remaining panels in side on.

July 5, 2026
Rated 3 out of 5 stars

Next day delivery was advertised

Next day delivery was advertised, and it did come next day, but right at the end of the day so I was not able to get any tiling done that day. Also, it was 1 tile short of the bullnose, but the driver did not stay long enough for me to count them.

July 8, 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon, Derek,

Thank you for taking the time to leave us a review.

While we do offer next-day delivery, this is an all-day service and unfortunately does not guarantee a morning delivery slot.

I am sorry to hear that one of your tiles was missing from the order. However, I am pleased that we were able to discuss the issue and reach a satisfactory resolution.

Kind regards,
Walls and Floors

Rated 5 out of 5 stars

Our second order, both exceptional.

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I've found Walls and Floors, we've placed two orders. Delivery has been super fast. Communication is good. You see images of the order before it reaches you. You pay a fair price at a time when the cost of everything is going up and so far we've had no items missing, no damaged items, and everything is really good quality. I'd highly recommend Walls and Floors, and we'll definitely be shopping with them going forward.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wall panels.

Really easy to order and packaged was dispatched quickly. Easy to cut the panels to size and fit them, though we needed to buy more adhesive. Look great now they up.

July 9, 2026
Rated 5 out of 5 stars

Quick customer service

I was disappointed that a few of my border tiles arrived damaged, but I was very impressed with the customer service from Mehwish. After I contacted Walls and Floors and sent photos, they responded quickly and arranged replacement tiles to be delivered the very next day. The communication was polite, helpful and efficient, and the issue was resolved without any hassle. Thank you for the excellent after-sales service.

July 22, 2026
Unprompted review

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