Walton Castle Reviews 

We fell in love with this beautiful castle as soon as we saw it but we had a small budget so were prepared to look else where if we couldn’t make the pricing work, Margareta reassured us that even with our small size budget we could make it work, she told us she had connections with artists and named prices of £250 for a string quartet and huge savings on food vendors that she would be able to source for us, so then the £5500 we paid her for the two nights stay would therefore be manageable, Margareta also told us that they would have staff to help us on the lead up and Mandy would work as our wedding co ordinator on the day, but once we agreed to book and pay. Everything changed, there was no help leading up to our big day, no amazing discounts on any vendors or performers and on the day the only staff that she supplied were to man her own bar to make sure she made even more money, the two members of staff one being Mandy who we were told would help with the organisation of the day, just stood behind the bar one in very scruffy clothes, with no smile or customer service skills at all. My new wife and I ran around arranging everything and making sure everyone had a good day. Then came the clean up, I was up around 6am the next day just to make sure the whole place was clean and tidy, apparently its our responsibility to take away every bit of rubbish in and around the property, as I am former military I made sure the place was as clean as I possibly could. Then came the kick in the teeth with the refusal to return the security deposit down to a burn mark in a carpet which they say was caused by a hair straightener and also accused us of trying to cover up by putting a chair over the top, the two people staying in that room didn't own hair straighteners and they have no proof that this happened during our visit or was there prior or was caused by the next guests as the photos taken of said damage were taken days after the next guests had left. The rude emails then started from the owner who enjoys adding !!!!! A lot and trying to talk down to you.
One last thing which I thought we would get an apology for or some money back for was that the swimming pool was freezing and wasn't able to be used by the young babies and children we had the day before our wedding and the morning of our wedding, which I did report to Neil as soon as we got there on day one, he informed me that even after I turn it up it wont be warm for our stay….which it wasn’t, this was a huge selling point to us at the time of booking and was again promised by the owner would be 32 degrees as in her words “who wants a cold pool” Beautiful place, but you will end up doing everything yourself and will have horrendous customer service.

Lovely venue but that’s where it stops!!!

Such a disappointment about all the false promises and lies we received before and after our wedding.
Telling us they had lots of contacts for discounts with vendors, they didn’t want to discuss this after they received their money for booking the venue.
Freezing cold pool, colder than most leisure centres. 26 degrees!
Don’t even think you’re getting the security deposit back!
Guests stripped their beds and were horrified with the state of the mattress underneath!
Sloppy dressed bar staff for an up mark venue which was disappointing.

All round, a big fat negative experience with the owner and staff. Shame it’s not run by more professional people.

Thank you so much to the whole team at Walton Castle for helping make our day so magical! We fell in love with the venue straight away and loved that we were able to have so much control of our wedding day as opposed to a package. Both Mandy and Margarita were always on hand to answer any questions or concerns, then on the day the team were fantastic at helping the day run so seamlessly. Honestly couldn’t have asked for a more magical day!

We had our wedding reception at Walton Castle on September 3rd and it exceeded our every expectation! It is the most unique and magical wedding venue- Our guests can't stop commenting on it and our photos are STUNNING. But more than that, Margarita went above and beyond- saving our day not once but twice! Firstly when our original venue went bust just 8 months before our wedding, Walton had our date available and she worked with us and our budget. Then we had further disaster with our caterer cancelling on us just 6 days before the wedding...not only did Margarita answer her phone on a Sunday but singlehandedly rescued our day by finding an incredible replacement caterer, who was actually miles better than our original one could ever have been! Having Walton Castle for the whole weekend with the pool and other facilities was the icing on the cake- we had a BBQ with our nearest and dearest on the Friday night and went swimming on Sunday morning! They were so prompt at replying to every little query we had in the lead up to the wedding and so accommodating with everything we wanted to do- from Sparklers to having a taco truck. Honestly cannot recommend them enough, we will be hiring Walton Castle for the weekend for a future anniversary for sure!

We had our wedding at Walton castle it was a beautiful venue but they refused to give us our £700 deposit back and margarita blocked us from social media! Very unprofessional and terrible reviews elsewhere!