Walt's Comic Shop Reviews 2,495

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional care taken in packaging products, ensuring items arrive in perfect condition. Many highlight the fast delivery times and the overall quality of the products received. People also appreciate the excellent customer service, noting the helpfulness and politeness of the staff, as well as the efficient processing and tracking of orders. However, some customers have experienced issues with shipping costs for single or inexpensive items, and a few noted longer-than-expected delivery times, particularly during peak seasons. There were also isolated instances where an ordered item was unavailable after the order was placed, and a few people desired more clarity on package arrival times.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly praising the exceptional packaging and care... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast shipping times, with... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional care taken in... See more

Order

People report positive experiences with order. Customers consistently praise the fast processing and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience regarding Walt's comic shop. Pre-ordered "Aliens The Original year's" Epic collection and it arrived today (on time) in perfect condition. Comic price was extremely fair (reduced be... See more

Rated 5 out of 5 stars

Best online comics and manga retailer in the EU. It's more of a community, really. Run by genuine comic lovers who understand what their customers want. Great prices and bomb proof packaging. I prefer... See more

Rated 5 out of 5 stars

So I think I can finally say Walt is the best EUROPEAN based comic shop for American/English comics. I have bought from them different types of comics (Trade paperbacks, omnis, deluxes, compendiums),... See more

Rated 5 out of 5 stars

Excellent selection of quality items..Reasonable prices...A real choice of mailing options... swift smooth transaction...Friendly communication...As a first time customer I felt relaxed and confiden... See more


Company details

  1. Comic Book Store

Written by the company

Located in Berlin, Germany, Walt's Comic Shop is the premier online destination in Europe for English-language comic books, manga, and graphic novels. We have a special passion for Omnibus collections—because OMNIS ARE FOREVER! We pride ourselves on maintaining a vast inventory of US comics, offering competitive prices, and providing exceptional customer service: We aim to respond to all emails within 24 hours. Transparency is very important to us. That’s why we have a policy to never delete or request the removal of negative reviews on Trustpilot. We know we’re not perfect, but we always strive to give our best and provide you with the highest-quality products and service in the business. Thank you for every review—each one is read and deeply appreciated. Your feedback helps us improve and keeps us motivated to serve you even better!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

One of the best

Waltscomicshop.com is indeed one of the best comics shops out there.
It is well stocked with different genres and types(comics, manga .etc).
And have very good delivery.
Definitely will continue to buy from them.

December 20, 2025
Rated 5 out of 5 stars

Couldn’t wish for a better service

Couldn’t wish for a better service. Those guys at Walt’s make every order feel like a very personal experience.
As always my books were packed with great care and arrived in no time and in perfect condition.

December 18, 2025
Unprompted review
Rated 3 out of 5 stars

Very bad BF service

I have a feeling this year's Black Friday was a fake. I placed two orders, both small – around four omnibuses each. For almost two weeks, no response or information. I had to cancel them for fear they wouldn't arrive on time, before my Christmas holidays. They canceled them immediately. I was particularly interested in one of those omnibuses, so when it came back into stock, I ordered it again – it was shipped within 24 hours.

November 28, 2025
Unprompted review
Walt's Comic Shop logo

Reply from Walt's Comic Shop

Hi Lukasz,

thanks for taking the time to share your experience. We’re really sorry that this Black Friday caused some (understandable!) frustration for you.

From the start of the campaign, we clearly communicated that Black Friday orders would take longer to ship due to the high volume. That said, we did not anticipate delays of up to three weeks, which were caused by an exceptionally high order intake that exceeded even our own expectations. For that, we genuinely apologize.

Regular, non Black Friday orders were fulfilled with our usual one to three business day turnaround, which is why your later order shipped within 24 hours. This was not meant to be misleading, but was part of our effort to keep normal operations running while processing the Black Friday backlog.

We completely understand why you chose to cancel when you were concerned about delivery timing before your Christmas holidays, and we processed those cancellations immediately as requested.

We appreciate the honest feedback and are already adjusting our planning to avoid a situation like this for this year's big sales.

Rated 5 out of 5 stars

Way better than amazon

I used to get my initial D mangas from amazon but i’m never doing that again! i I just bought volum 8 and Walt’s comics feels way closer and it’s pretty much the same price and delivery times.
Lovely to have a different option and it being way superior imo :)

December 16, 2025
Unprompted review
Rated 3 out of 5 stars

Nonchalant customer service

I placed a order at the 29/11 (Black Friday weekend) and was prepared for longer delivery times than usual; due to obvious reasons. But after two weeks had passed and zero communication I e-mailed them stating my disappointment with the situation and wanting more information. And behold the "excellent" customer service respons...

Usually when you perform poorly in retail wich they have, because even though it is Black-Friday it shouldn't take 2+ weeks to ship something in 2025. But if unexpected things happen the least you can do is to communicate an apology and maybe offer a compensation, and if not on your own initiative you could atleast do that when a disappointed customer reaches out to you. But the only thing that I got was another disapointment, they will not ship my order in time for it to arrive before X-mas and instead of an apology for their poor performance I got "we kindly ask for your patience and understanding". Yeah... I've been patient and understanding for two weeks but sorry I'm out of patience and I can absolutely not understand how a company can't manage to ship orders placed at the end of November so that they can arrive before x-mas.

When a customer reaches out and is disappointed for obvious reasons please atleast address their concerns instead of neglecting them, and try to make things right and/or better. My experience with the purchase and your CS does absolutely not match up with your prior reviews.

Kind regards,
A very unsatisfied customer.

Edit: They managed to ship it so it came on monday before X-mas, so that is a plus. The negative thing was that one of the items wasn't shipped due to stocking error at their end so that was a bummer after waiting 2,5 weeks for it to getting shipped. But everything was in mint condition and well packed.

So I will up my review from 1/5 to 3/5.

December 15, 2025
Unprompted review
Walt's Comic Shop logo

Reply from Walt's Comic Shop

Hi Sahin,

thanks for taking the time to update your review and for sharing the full context of your experience.

You’re right that waiting that long, especially without the level of communication you expected, is frustrating. While we did communicate in advance that Black Friday orders would take longer to ship, we clearly underestimated HOW extreme the volume would be this year. That part is on us. We take this feedback seriously. Black Friday put real pressure on our workflows, and we’re already adjusting how we handle communication and stock checks during peak periods to avoid situations like this going forward.

I’m glad the shipment still arrived before Christmas and hope we’ll have the chance to deliver a smoother experience next time.

Best,
Walt

Rated 5 out of 5 stars

Great 1st Experiemce!

Was looking everywhere for an out of print omnibus, and finally found it on the Walt’s site for a great price. I’m in the US, but they were easily able to get it to me, well packaged and in perfect condition. Great first experience with them and will definitely use them in the future!

November 23, 2025
Rated 5 out of 5 stars

i like Walt's

Ordered 3 times and got the items with really fast shipping and with more and better shippingprotection than from bigger companies. With the last order i bought an damaged Manga and the only damage is see, was a little dent at the cover. Those dent's are more often, when i ordered books from bigger stores and they don't give a discount like Walt's.

November 24, 2025
Rated 5 out of 5 stars

Great overall experience

The Packaging was super great and the shipping and delivery was fast. I've even got a greeting card vom the packager. Great experience, will definitly order again!

November 24, 2025
Rated 1 out of 5 stars

My order has not arrived

November 22, 2025
Walt's Comic Shop logo

Reply from Walt's Comic Shop

Hi Joaquín,

sorry to hear that your order has not arrived. We checked your shipment and wanted to clarify what happened.

Your order was sent in two separate packages. Unfortunately, the courier reported that the shipping address was incomplete, which meant they could not deliver either parcel. As a result, both packages are now being returned to us.

We contacted you on 9 December to request the full and correct address details so we can resend your order without issues.

As soon as both parcels arrive back at our warehouse, we will reach out to you directly and arrange either a reshipment to the updated address or a refund, whichever you prefer.

Best regards
Walt’s Comic Shop

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