Bad experience. That Russian girl took buyers money and closed her business. I wish some one will sue her.
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My first ever experiencing an issue! Purchased a purse last year 11/30/22 still haven’t received it it’s still showing processing. Purchased another bag 03/25/23 still nothing and it shows processing.... See more
I ordered in December, 2022 Jan and feb 2023 3 different orders I have sent msgs since April 3023 and keep getting responses from someone named ally stating they’re working on the return and every mo... See more
Dont ever order from this site! Poor product, misrepresentation of merchandise advertised poor customer service! They will send you a rag of clothing without an invoice or size tags so you cant disput... See more
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Great Customer Service
I was waiting forever for an item I had ordered at least a month prior to sending Wanelo's customer service base an email. The Wanelo customer service rep replied within a couple of days and diligently tracked my item. When it was concluded that the item was lost in transaction, the customer service rep apologized (even though it wasn't directly her fault) and quickly issued my card a refund. I was really satisfied with Wanelo's efforts to correct the issue.
funny but a bit slow
wanelo.com is a funny website, easy to save pictures.
if there are more functions to share...anyway, it make me happy
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