Wardrobe Direct Reviews 290

Order and delivery all completed efficiently. Wardrobe is excellent, good quality and very attractive. Expect it to be in use for many years to come. Lots of compliments from everyone who has seen it.

There was a problem where I need a few panels replaced... I was told 2 to 3wks .. in the end it took 10weeks.... I was frustrated and annoyed... But this company has no direct line ... My only communication was email and messaging...the replys I did receive took none of my frustrations into account .. most annoying frustrating 10wks ever ...😕

All the support you have provided

The service was excellent. I was kept well informed and the assembly of the wardrobe was very efficient. I needed to return one item - there was no fuss about this and I’m very happy with the products overall.

Very easy to navigate website. Good details on products and which hopefully won't disappoint

Brilliant selection of products , obviously not seen it delivered yet

Delivery. Was supposed to be on a pallet but it was loose but you get the pallet as well as bird seed due to an issue where they tranship. Delivery driver was great and helped me get it in the garage but he would have struggled on his own.
Putting the wardrobe together was ok, it said 2 people 2 hours managed it in just over 4 on my own, some bits are heavy and it's probably better to have help. Fitting the back to the wardrobe was as the hardest, it never quite seemed to go right and in the end had to trim the back to get it to fit, no issues with that but really it should have fitted first time. Once together this is a decent wardrobe, the doors glide well and there is ample storage space

My wardrobe was initially delivered quickly (Late January / early February 2025), but the mirrored sliding door was damaged on arrival. The delivery / assembly associate said that he would report back to Wardrobes direct and they would replace quickly. I heard nothing initially - so I followed up with customer service - they told me 2-3 weeks for a new door to be dispatched. Then MONTHS went by with no contact. I have emailed multiple times with no response whatsoever. Still no response at all. So disappointed with this service - totally inexcusable.

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Update: I received an email from Wardrobe direct on 20th May after leaving this reviewing informing me that they would arrange delivery of my door in 7-10 days. Month on and no further update or communications from Wardrobe Direct, and of course, still no door.

Brilliant service. Wonderful delivery and installation. Would highly recommend

Easy to order, unfortunately wardrobe mirror style had been changed but good communication with company to arrange alternative. Delivery seamless, again excellent communication with delivery guys who bought the very heavy boxes to the flat. Down side, boxes aren’t marked with content and no marks on the varying pieces of wood to put together so space is required to lay the huge bits out to work out what’s required and then process of elimination. Instructions basic but doable once you have matched up the drawing with the item. Recommend that company label each piece and and mark instructions accordingly (front,back,side,inside etc) then label outside of box.
Once constructed pretty solid and very heavy. Definitely would use company again

Lovely selection of wardrobes, easy to buy

Do not order from this company! I was promised delivery last week and was then told no it won’t be delivered as there is no routes where I live (Staffordshire) but I will have delivery this week and I will be made priority. It’s Thursday now and I still have not received a time or date for delivery and they are meant to give up to 3 days notice. I have sent numerous emails and messages via their live chat option and not once have I had a reply! It’s absolutely disgusting! Nearly £1500 spent and you can’t even get a reply back and they promise delivery and then don’t deliver.

Lovely wardrobe, good quality. Delivered in good time

Although wrong box was sent this was resolved relatively quickly. Excellent service

The price great .delivery was 100% excellent. Never used before but recommend to anyone.paid for fitting ,he was brilliant and well mannered very good perfect purchase

All well with delivery and wardrobe good size

I ordered a wardrobe before moving into a new house and unfortunately I had measured wrong and needed to change my order. Wardrobe direct were happy to do this on their end so that I would not have to cancel the order, wait for a refund, and re-order again.

Once I received the order I threw out the packaging with the back panels in error. Once again wardrobe direct were quick to respond and advise they would send the replacement panels free of charge in a couple of days.

They’ve been extremely helpful and quick to respond. Wardrobe quality is excellent as well.

I can't fault the quality of the wardrobes, so, if you're buying to build yourself, I recommend WardrobesDirect. However, the lack of communication made our experience very frustrating, and two weeks were wasted. I had trouble initially ordering two wardrobes, but after sending an online message, Jack phoned me, and helped me sort it out. He has been helpful throughout, as my only contact, but my gripe is this. I ordered one wardrobe, and one wardrobe set, which included two bedside cabinets and a chest of drawers. I paid for them to be erected, but I wasn't told that they would be built by a different company, therefore, when I received the wardrobe (not the wardrobe set) late on a Friday evening, and the delivery guys said they only deliver to the door, my husband and I was really shocked and dismayed as he's nearly 70 and I'm not far behind, and there was no way we could have brought them into the house, let alone carry them up the stairs. Thankfully, the young delivery guys took pity on us and did carry them up the stairs, which they even struggled with. I received an email from a flatpack company asking me to choose a date to build my wardrobe. I presumed i had to wait until the wardrobe set arrived so both could be built in one visit. The following Friday the wardrobe set arrived, and the delivery driver was also there to build the furniture, but only the bedroom set. I'd wasted a week thinking everything was being built by the same company, but they weren't! The second wardrobe only got built yesterday, and unfortunately one of the doors refuses to stay closed so we're left to fix that ourselves.

From the very start, I should have been informed that the company outsourced the building of their wardrobes. We should also have been told that one would be delivered and built there and then, and the other needed us to choose a date with the flatpack company.

I'm sorry we didn't just pay the extra money and get Griderobes to install built in furniture as they were fantastic when they fitted our bedroom furniture; a totally different experience from start to finish.

They are scammers don’t buy from this company they ain’t refund my money they delivered a damaged wardrobe and I want my money back now!!! My order number is 007863904 I want this done or I'm taking the company to court. I just had an email from the manager Simon from Wardrobe Direct asking me to take down my review or he not helping me with my issue. Please people don’t buy from this company you will be scammed for your money they sent out damaged and faulty furniture and don't want to refund my money back stay well clear from them they robbed me of £1,274.00. Make it make sense I contacted the company on numerous occasions with no response and contacted the assembly team with no response so please show me evidence you have helped or offered me any gesture of goodwill or responded to any of my issues as soon as I put a bad review up now you wanna respond to me it is a scam company I can show evidence on my side how many times I have contacted its been over 7 months and I have to sleep on my floor due to all this I only want my issue to be resolved not played about especially I pay money for something that's not done. I contacted you on my friend's email to see if customer service would respond and they did please show me any evidence I have threatened customer service so why false claim all this time you have been blanking all my messages so tell me you are scam company and I'm not the only one that has experience this. My furniture hasn't been assembled or used so why are you lying I will explain my issue again not to you because you lot know my issue and have taken action resolving it for the people that don't know about your scam company I have ordered wardrobe, two bedside cabinets and chest drawers the wardrobe damaged a d half done they sent out back panel that doesn't fit plus missing scraws for a shelf that aint put on and LED lights are not working also has scratches on the wardrobe the bedside cabinet and Chester draws are still not assembled because I’m missing parts I have contacted about this issue numerous times no response I have tried calling the assembled team they ignoring my calls so please tell me how you tried to communicate with me when they have been no communication on your side this company I've been fobbed off constantly for 6 months. I have paid for assembling and 6 months in and furniture has not been done so please make it make sense you are a scam company until my issue is resolved. It has been over 7 months and the same issue I was sent out with a faulty and damaged wardrobe I don’t want replacement or parts I just want my £1,274 refunded back to me. My order number is #007863904. Simon, something bad is gonna happen to you for lying if I already knew this company was a scam I wouldn’t even dare to look at the website. I will report this website and get it shut down because in a day you’re like a bunch of scammers your company has sent out a damaged and faulty wardrobe that two of your fitters couldn’t even fix so please make it make sense. And the fitter that you’re complaining about is what I pay for I pay for assemble that’s what I paid for so when the first fitter came out the first time he even said that the wardrobe is unfixable and you can’t fix it the company needs to change it the second fitter that you sent out eight months later couldn’t even fix the same thing he told me don’t buy from wardrobe direct go to IKEA which I should’ve done in the first place even your fitters are even saying the same thing don’t buy from wardrobe direct and all the good views I see on Trustpilot about this company is fake wardrobe direct is behind those reviews believe me I know, I never heard anyone that had a good experience with Wardrobe Direct now I’m still going through Solicitor to try to get my money back I’m just spreading awareness so please people do not buy from this company. I repeat do not buy from this company.