Warehouse Stationery Reviews 

Terrible service, went in and their computer system was down so they could not do passport pics. I suggested they photograph my baby then take payment and email it to me once things were up and running - which they did, only to find out that the picture was not acceptable to the NZ Passport office.

If you are charging for a service - make sure you can fulfill the requirements/guidelines - that is what customers are paying for.

After panicking and not being able to get through all day, I drove my baby down to try to resolve asap however the store was closed as it is relocating. Nothing was stated on the answering service when you call which is ridiculous. I'll never use their service again and will be seeking a refund.

Wanted to print one basic black & white A4 piece of paper ... had to scan bank card for minimum of $3 (which you hold for so many days to gain interest on) then I find out one piece of paper is going to cost me $0.98!!!!!!!! what a joke 🤣

Way to earn interest & profit off it by holding people's money

Sick world man

I'd sooner get a geni & printer & setup outside your stores & print-off A4's, .10c a piece

For The Good of The Community

Watch this space

It's only 1 star because I don't think I can leave anything less. Sent in a fairly large order (concert programmes) online to the Petone store on Thurs morning. Their website said it should be ready the next day. The money went from my credit card. I rang repeatedly on Friday afternoon to check on the order ... No one answered...repeatedly. at least half an hour waiting. I drove to petone at 6pm to find that the printery had been closed at 5pm. I asked someone to look for my order. After some time with no joy, I was told the order hadn't been done and because they had had some large orders to do on Saturday it wouldn't get don't in time for me to pick up for the concert on Sunday. Utterly unhelpful service. Couldn't do anything because 'head office' ... No concern at all about the fact that at 6pm on a Friday night I had very little chance of being able to find a printer that could do the job for me. Do not ever use these people. I wait to see if my refund will be processed. Not holding out out much hope.

Head Office? Hopeless! Ordered a teardrop flag in November 2022. Still hadn’t arrived March 20 2023 because the Warehouse Stationery Head Office hadn’t forwarded the confirmation for the design. One email to send and they couldn’t do that! Fortunately managed to get my order refunded by one of the Staff.

Went to the Johnsonville branch, today. You might as well close the shop now. Not in the slightest interest in serving me, so I left.

Appalling off-hand service by your Warkworth manager who was both off- hand and rude. I have dealt with your store for my business needs for over 10 years. That has ceased today.

Don't bother going to the Timaru stationary warehouse to get anything for your business. They don't have anything anymore & after asking staff why they said it is head office decision not to sell these products anymore.
There Stafford street shop was great, everything you needed was there not anymore.

I needed help getting a new cord for charging a phone. I had the old cord in my hand when talking to your employee at the Lincoln Road store.I purchased the one He recommended, only to get it home and finding it was not right. I live closer to the Northwest Store, so took it back there only to be ask to take it back to the another store as it would take too long to do the refund at this store. Is this part of your refund policy? Or are your employees making it up as they go along because they can't be bothered? Not to mention given bad advice in the first place.If it would let me a would have given a 0 star rating.

The Manukau branch needs more staff and ones with actual customer service as their focus! Today as I entered the store two staff members standing chatting at the door while an unsafe piece of equipment was in the way ; I mentioned it was a hazard as I had crutches and only then did they move it. This branch only has one staff member manning the photocopier area, and today there were three of us waiting. I waved to the staff member standing around to come help her staff, (there were no other customers to serve )told me to just wait..?!Where are the days of helping all customers if you see they need assistance?I felt sorry for the poor staff member. Will not be returning to the store. Over the years has gotten worse unfortunately

Absolutely the worst customer service. Biz rewards is a joke can't log in and on the odd occasion it let's you the next page blocks you.
Emails are not responded to and 3 phone calls have been disconnected without being called back even though they said they would.
Awful programme with terrible customer care. No point in signing up whatsoever.

Went in to get emails printed off. Hit a glich with my phone the staff person there ,Alicia ,was awesome and had it sorted .I work in retail and my mantra to my staff is good staff return customers due to help .

The Westgate store used to be very good. Thanks to the new staff its gone down the hill. They just don’t help you to get pics printed as they have no knowledge of the photo machine. Also behind the counter staff is absolutely rude and disrespectful. Pls learn etiquettes and if you don’t love your job PLS QUIT!!! Horrible service pls avoid

Today 6/11/22 I went to warehouse stationery at Ti Rakau Dr, I was so impressed about the customer care.
AMAN gave me a excellent service and she went out of the way and helped me. We need people like Aman for excellent service. Thank you Aman for your excellent service.

I Had 2 photos printed off at Warehouse stationery South Dunedin at 2pm today 26 October I was having difficulty getting to print photos and sizing the young tall gentleman at the counter assisted well and beyond my expectations I also required frames which he advised isle number I returned to collect photos and make payment and he advised they were too small for the frame he then assisted me to find correct frame
I was very impressed with this young man he usually works in Tech side of warehouse and was helping out
Happy 66 year old customer Thankyou

Went to warehouse stationary palmerston north to have passport photo taken, person who took the photo was very rude and had incorrectly taken it leading to the photo being rejected due to appearing modified, if your going to have a photo taken do it your self.

I bought 2 protractors($1.50 each) and one 40 leaf folder($2 each) and one rubber($0.99 each). Total would be $6 but on the receipt it said $7.49 and it said I got 3 folders and 2 protracters. The rubber was gone. They did it all wrong. Hope they can be more careful next time.

Yet another warning about using Fotofinish. They say it takes 5-7 days to print and they will get in touch when its ready. It has been 13 days and still have not heard anything. Called their phone lines and nobody answers (as others have noted). Asked for a refund and they declined saying they have already printed it. Terrible service will never order here again

I am not one to complain and up until now have only every had good experiences with warehouse stationary Porirua and o line services. However I Have recently purchased from Fotofinish which is the system they use to print photo products. The order confirmation is prompt but everything else after that is disappointing. I have called the Porirua store multiple times, on different occasions and every day of this week regarding my order. Not once has someone answered the phone in-store, I am aware they are currently merging with warehouse however it is not good enough no one has picked the phone up to answer a few questions, instead making me drive to the store and have to speak to one of the workers who had no idea where my order was or what to do to provide assurance. The website states it will take 5-7 buisness days and it has now been 11 working days since the order was placed, nothing on the website indicates any reason for delay and no email about order delay either. Please answer your phone or update your website please.

Yours sincerely,

A very annoyed customer

I should have done this a long time ago to rate the Manukau store as one of the best stores in any retail experience I have had!! The most friendly, helpful and kind staff especially JAG awesome guy!! He was so kind that he even went out of his way to not only help me choose the right printer but a week later I had wifi issues while printing so when they didn't have in stock the right adapter & I needed urgently to print lots for my business, he lend me his own personal one he owned until I buy one of my own. So few days later I thanked him as I was able to print my urgent printing and respectfully returned his item. I told JAG he should be the manager so big 5 stars to him & their awesome staff!!

Hi there!
I dont consider myself a complaining type, but wanted to give honest feedback. Royal Oak Warehouse Stationery are not the most efficient.

Waited 45mins to get a simple printing task done, saw x2 customers give up and leave within this time, got passed from staff member to staff member..

Advise hiring more competent staff who actually want to be there. One slim Indian male worker is the best.. Apologies don't know his name. I have observed customers get frustrated all the times I have visited...

P.S. Got job done in 5mins for $1 in Royal Oak Mall, no problem. Won't return.
Peace