Warhammer Reviews 416

Packages are safe and secure in the ravels very good

I was shocked to get 6 packs of paint, still missing my second abbadon paint, though i don't really need it now, the painting handle doesn't fit my 30mm base for some reason, besides that it's all great, especially from across the world

Allows in store pickup when many don't.

I had a small issue with a breakage during shipping. Sent the customer service an email with images. Within a few days I got an email and the help I needed. Very positive experience

Such friendly staff, very understanding.

I've been a Warhammer+ subscriber only 2 months, but a Games Workshopper for over 50 years. Great company, awesome products, excellent community, superb customer service. Thanks GW for giving me an amazing childhood and adulthood!

I am very disappointed in the pre-order system. On numerous occasions I have added merchandise to my account and went to pay only to be told the merchandise is no longer avaliable. This is within less than 3 minutes of product availability. The merchandise is the. Sold for 3-4 times the value on ebay. Why would you allow people to profit from your company due to poor logistics? Years ago, this was never an issue.

The store is great! Its well maintained, has a wide selection, and the owner is a blast to talk to. She was able to help me find what I needed and even though she didnt carry it in store she was able to help me place the order online. The store feels welcoming and there were lots of folks in the store painting and playing.

Perfect. I have my product at the opening of thé store

I love warhammer

The service was great! I stopped in on a whim after a track meet, not thinking I would get anything as I was more interested in getting into the hobby, or at the very least, seeing what there was in store.
The staff was super polite! Talked me through everything related and even had trial areas where I got to see what the hobby was like before spending. Super accommodating to how I lacked a significant budget and helped me find units that matched!

Excellent customer service. The amount of consideration spent in ensuring that my order was completed correctly was very reassuring and the selections offered to help me build my army to the specifications that I want are irreplaceable.

Good experience. It is fun to look through things I really can't afford. Why are so many items listed as out of stock?

Worst experience trying to figure out where my package is. Send three emails one gets a response and any follow up is just a middle finger.

The attitude screams thanks for the money, best of luck figuring out anything.

Games workshop going above and beyond to be the worst possible experience you can have.

Two weeks? One reply? That’s a joke.

At this point my only option is a credit card dispute.

Thank you for being utterly unresponsive.

Edit: I had to call the United States customer service to get anywhere near of an idea to just to find out it was left out by the door and stolen.

Initial email was responded to regarding an initial question about the initial order but not the redirect order.

Upon following up on the email i received no reply, then proceeded to send further emails and still haven’t seen any reply until i reached out to US warhammer and was informed of the delivery.

They did ask to see a receipt from 6 months ago initially, but after getting witness proof of purchase from a store manager they gave me a new codex code

Depending on the product type it sometimes takes a while to ship. But that’s usually communicated. I’ve never had any issues.

Great customer service from Kelly and Richard with my order. Very much appreciated.

I only ordered a gift card online for a family member’s birthday but I had no problem with navigating my way through, hassle free experience.

While I personally still prefer the older look and interactive aspects of the webstore from a few years ago, the new UI and appearance is still very clean and easy to navigate. Well organised and very easy to find stuff and information about it also, greatly limiting the confusion someone new to the hobby might encounter otherwise.

Customer service have also been really friendly and responsive each time I've used them before, and although I have my qualms with GW as a company at times its staff have proven to be very consistently polite and reliable.

Overall well integrated webstore, and with very good info and customer service

By the will of the Motive Force,
Let no backlog impede its journey,
Let no mislabel cast it into the warp of “pending status.”

Expedite, O Omnissiah, this humble request—
That it may arrive in blessed haste,
Sealed, sanctified, and complete.