Honestly the only thing to complain about is wishing they had comics for lore or dedicated graphic novels for each chapters / factions available for dummies. I have just started to enjoy Warhammer 4... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Site is simple to use, payment was super easy. The only bad experience I've had is with pre-orders, been ready at the time, added to cart all good and then by the time I finish paying all of 60 seco... See more
Company replied
Good afternoon. I really enjoyed the website and ease of search to find the products I want. The products I've made thus far are great and any issues I've had have been managed by the Warhamme... See more
Was trying to order the free mini for having a Warhammer+ subscription. Cannot be done through the Warhammer+ site you must go to the Warhammer shop... However it does not keep you logged in and wasn... See more
Company replied
Company details
Written by the company
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Contact info
United Kingdom
- uk.custserv@gwplc.com
- warhammer.com
3.9
Great
416 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
grate quality
quality molds and paint. also really fun to assemble but it can be a little pricy at times which is why I'm giving Warhammer a 4/5
November 20, 2025
Unprompted review
Reply from Warhammer
Hello Jake,
Thank you very much for sharing your experience with our products. We are really happy to hear that you have had fun assembling our kits!
If we can ever be of further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Never had problems except for one time…
Never had problems except for one time and they send me the product again, because it went missing
January 24, 2026
Unprompted review
Reply from Warhammer
Hello Stefan,
Thanks for reviewing us on Trustpilot!
We are so happy you’ve had such great experiences with us! It’s also wonderful to hear that our team was there to help you out when things didn't go quite as planned.
If we can ever be of further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Scammers...
Had item in the cart, checking out had to confirm identity for payment to go through.
As identity was confirmed they removed the item from my cart and told me it was out of stock...
SCAM!
January 24, 2026
Unprompted review
Reply from Warhammer
Hello Gaston,
Thank you for your Trustpilot review.
We greatly appreciate you taking the time to provide your feedback on your purchase experience.
We would love to look into this further for you. Please could you contact us at uk.custserv@gwplc.com with the subject "Trustpilot Response", along with some further information as to the product you were trying to order?
Have a wonderful rest of the day.
Kind regards,
Tbh it just makes getting the minis I…
Tbh it just makes getting the minis I am wanting and no hassle yes I wish you could get expedited shipping but that doesn’t take change my review
January 23, 2026
Unprompted review
Reply from Warhammer
Hello Micheal,
Thanks for reviewing us on Trustpilot!
It is great to hear that shopping with us was a hassle-free experience.
If we can be of any further support with an online order, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Great company and easy to purchase…
Great company and easy to purchase items online. Order processed efficiently and delivery on time.
January 22, 2026
Unprompted review
Reply from Warhammer
Hello Dan,
Thank you for your Trustpilot review.
We are so glad to hear everything went smoothly with your order and that it reached you exactly when expected!
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Such is the power of warhammer
Everything I order arrives either on time or earlier than expected. Customer support is great and is quick to fix any issues. Only issues are the high price for products but it's something that everything is essentially becoming, and the scalpers buying all the limited stock items and up charging it, but that's solved by items becoming made to order as they are now.
All in all, Games Workshop isn't all that bad.
January 20, 2026
Unprompted review
Reply from Warhammer
Hello,
Thank you for taking the time to share your feedback on Trustpilot.
We are delighted to hear you’ve had such a positive experience, particularly regarding our timely deliveries and the support provided by our Customer Service team.
If you need any further support with an online order, please let us know at au.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Carlisle's Poor Service
Was ignored in the Carlisle shop after purchasing paints. The server (Jacob) was more interested in moving on to the next peron rather than explaining a promotion. Lesson has been learned and I will avoid warhammer going forward
January 17, 2026
Unprompted review
Reply from Warhammer
Hello Martin,
Thank you for sharing your feedback on Trustpilot.
We have noted that you are already in touch with our customer service team regarding this matter.
Please be assured that your comments have been shared with the appropriate departments for review.
We hope you have a pleasant day.
Kind regards,
Im a fan, apart from
The system is great, and I love the various different kits and sets to choose from, only criticism is that the UI can be janky and annoying to navigate, other than that I'm a massive fan
January 18, 2026
Unprompted review
Reply from Warhammer
Hello Dom,
Thank you for sharing your thoughts on the hobby and our products!
We also appreciate you highlighting those areas for improvement on our webstore. Rest assured, we’ve passed your feedback along to our development team for their review.
If you have any questions, or if you need any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Everything has been great love the…
Everything has been great love the service
January 18, 2026
Unprompted review
Reply from Warhammer
Hello Daniel,
Thank you for your Trustpilot review.
We are really happy to hear that you have had a positive experience so far in the hobby!
If you have any questions, or if you need any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
I bought a box of orks
I bought a box of orks. I was missing a base. I contacted customer service and they sent me the base with extra in less than a week.
January 17, 2026
Unprompted review
Reply from Warhammer
Hello Michael,
Thank you for taking the time to review us on Trustpilot.
Providing quick and helpful solutions is our top priority, so we are very happy to hear our team resolved everything to your satisfaction.
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
An issue with my new set
There was an issue with the set i bought. It was missing a base so I contacted GW support to ask if they would send me a replacement. Just a quick email and no push back, they were happy to help. They did not have the individual part in stock so sent me an entirely new box of minis. I'm blown away by that. Thanks GW!
January 14, 2026
Unprompted review
Reply from Warhammer
Hello,
Thank you for your Trustpilot review.
It’s great to know that our team could get things sorted for you so quickly! We are glad that we could help.
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Always improving
The newly launched website started out kinda bad put it keeps getting better. Nice.
January 17, 2026
Unprompted review
Reply from Warhammer
Hello Robin,
Thank you for your Trustpilot review.
We are really happy to hear that the updates to the webstore have helped with your overall experience!
If you have any further feedback, or examples of areas you think could be improved, please let us know at uk.custserv@gwplc.com. Please use the subject line "Trustpilot Response" so we can locate your message.
Have a wonderful rest of the day!
Kind regards,
Great service even in the far north
Never had an issue that wasn't resolved in a hurry. Get free shipping all the way up in the woods of Alaska. Quality products, quality game, lifelong customer
January 15, 2026
Unprompted review
Reply from Warhammer
Hello,
We truly appreciate you taking the time to share your experience on Trustpilot.
We are thrilled to hear you consistently have a positive experience when shopping with us, and that your orders arrive safely.
If we can be of any further support, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Excellent!
January 15, 2026
Unprompted review
Reply from Warhammer
Hello Ilya,
Thank you very much for your Trustpilot review!
If you have any questions, or if you need any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Good product listing, so-so checkout.
Webstore has a thorough list of items, including the ability to notify when out-of-stock items become available. The checkout process seems prone to timeouts/crashing, leading to issues completing an order.
January 15, 2026
Unprompted review
Reply from Warhammer
Hello,
Thank you so much for sharing your feedback on Trustpilot!
We’re thrilled to hear you enjoy our extensive product range. We also appreciate your comments regarding the checkout process. Please be assured that we have shared this feedback with our development team for review.
To help us investigate this further, could you please send any specific examples or screenshots to uk.custserv@gwplc.com? Please use the subject line "Trustpilot Response" so we can locate your message.
Have a wonderful rest of the day!
Kind regards,
Thank you
I like the product ofc. But issues i had were resolved with a friendly staff that dealt well with my personality.
January 1, 2026
Unprompted review
Reply from Warhammer
Hello Diana,
Thank you for your Trustpilot review.
We are really happy to hear that our staff members were able to support you with your queries!
If you have any questions, or if you need any further support with an online order, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
GW solved my problem promptly
GW solved my problem promptly and I am pleased to say that they are proffesionals.
January 14, 2026
Unprompted review
Reply from Warhammer
Hello Nebojsha,
Thank you for your Trustpilot review.
It is great to hear that our customer service team was able to assist you with your order. Providing excellent support is something we take great pride in!
If you have any questions, or if you need any further assistance with an online order, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Sorting out a gift voucher over email
Sorting out a gift voucher over email, and the whole experience was refreshingly simple. The whole team that helped was great. Thank you.
January 14, 2026
Unprompted review
Reply from Warhammer
Hello Daniel,
Thank you for your Trustpilot review.
We are delighted that you found the gift voucher purchase process simple, and that our Customer Service team provided the support you needed!
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Great customer service and…
Great customer service and communication, I am very happy with the experience
January 14, 2026
Unprompted review
Reply from Warhammer
Hello Guillermo,
Thank you for your Trustpilot review.
It’s wonderful to hear you had a great experience with our customer service team!
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Received a gift which had a small…
Received a gift which had a small defect and customer support had no qualms replacing it. Really impressed and happy with speed, professionalism and care.
January 12, 2026
Unprompted review
Reply from Warhammer
Hello,
Thank you for your Trustpilot review.
We are thrilled to hear that your experience with our Customer Service team was a positive one! We pride ourselves on excellent customer support, and we are glad to hear that this was the case for you too.
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.