Warner Hotels Reviews 

IF I COULD GIVE THIS NO STARS I WOULD. PLEASE DO NOT WASTE YOUR MONEY, STAY IN A CARAVAN ITS SHOCKING. PAID NEARLY 3 GRAND FOR 2 COUPLES TO SEE WILL YOUNG AND THEN HAD TO SPEND AN EXTRA £10 EACH TO BUY A SEAT AND NOT VIP ITS SHOCKING. SPEND YOUR MONEY SOMEWHERE ELSE ALL THESE REVIEWS CANNOT BE WRONG. THEY RAN OUT OF FOOD ITS LAUGHABLE, THEY ARE LIVING OFF AN OLD REPUTATION. WHEN I MADE A COMPLAINT NO ONE CALLED ME JUST PLEASE DONT WASTE YOUR MONEY

I had not been too Warners for some time, but in the past I always enjoyed my time there, but I must say
they have changed, not for the better either, I spent a
week at Thorpe Park, Lovely surroundings, but there
it stopped, mornings at breakfast you were given a time
it was different every day, I didnt write down my times
therefore I got them wrong on several days, where I was
spoken to like a naughty child although there were many tables empty, but that was the way, you were treated,
Entertainment in the evening was good, food was good,
but the staff were constantly rude, and everything you pay extra for, I was booked at another of warner hotels
in Sepember but my treament at Thorpe Park, has mademe realise that this is not for therefore I have cancelled that booking and true to Warner Style they have informed me that I will not get my deposit refunded
I am not surprised as thats they way forward now for them, its a shame because they were so enjoyable, but
not anymore. They are attracting older folk, and I believe
this is because of the way they speak to people, younger
people would not put up with the way they treat people
older poeple have a little more patients then the young

an old peoples home, and

This review is being written before we’ve even arrived at Studley Castle next weekend.
We booked for a special 60th birthday celebration – VIP experience, top rooms, the whole package. Unfortunately, trying to book the restaurant, spa and other activities online has been extremely frustrating. The system is painful to use.
My advice to anyone booking: call them directly. That’s what I’ll now have to do tomorrow as we’re running out of time. I’ve already tried calling several times, and even that hasn’t been straightforward.
I really hope that once we get through, we’ll be able to secure the bookings we want for the weekend. At the moment, it’s not a great start to what should be a celebration we’re really looking forward to.
I stayed here when Studley first opened a few years ago, and the process was far easier then. Whoever is responsible for the current booking system really needs to take a hard look at it. I work in tech, so this isn’t user error – the system and the process are simply poor.
Harry the BOT was not use at all!
Booking Ref: 4WKJTUNMPJ

I just called and no improvement to my experience!

We had another pleasant week at Littlecote House, a Warners Hotel. First three days were a History Weekend which consisted of guest speakers, all of whom spoke with passion and knowledge, and all were very interesting.
The next four days were a "Motown Extravaganza". All the groups were fantastic, taking you right back, our fav. was "The Princes of Motown". Had everyone up dancing and very much enjoying themselves. Must mention the DJ who was great.
Now for the day to day stuff...The food was very good. Most of the chief's specials I really enjoyed, and the soups, Oh and the puds!! and the waiters, Christian and Yulena, were polite, smiley, efficient and kind. In fact all the staff we came across were perfect....So with interesting and enjoyable talks, great entertainment & good weather to take pleasant walks all in all it was a very good week. Oh, and last but not least, "a big thank you" to our room cleaner "Justina". It was one of the cleanest rooms we have ever stayed in. Thanks to all.

We should have recognised the red flags from the moment we booked. We stayed at Heythrop Park in room 271 from 17–19 April and paid £773 for the dubious “privilege”. The website presents a beautiful main building and attractive rooms. Even the north wing looks pleasant enough. What we didn't see is the south wing where our room was — and now I understand why. It resembles an Eastern European apartment block at the height of the Cold War.
After booking, we attempted to reserve activities such as archery and rifle shooting, only to be told everything was already fully booked. We then tried to book meals and could only find late slots — 8pm onwards — despite trying every possible combination. The only restaurant available was the Travelling Duke, when we had specifically hoped to dine in the Bistro.
On arrival, there were no disabled parking spaces left. Not that it would have helped much — the car park is a considerable distance from the hotel, and being disabled I struggled with the walk. There was no facility to drop off passengers with limited mobility closer to the entrance. When we finally reached reception, only one member of staff was checking guests in, resulting in a long queue and an even longer wait for someone already struggling physically.
Then we reached our room. This was supposedly a deluxe room, yet I could not identify a single thing that justified the upgrade. No balcony or patio as shown online. No touches of comfort. Nothing. It had all the charm of a budget Travelodge. We even returned to reception to confirm we’d been given the correct room type and expressed our disappointment. Other shortcomings included no tissues, no sanitary bags, and generally tired, grubby surroundings. The corridor carpets were stained, and the only working lift was filthy. The one positive was decent lighting over the dressing table.
Dinner at the Travelling Duke was another disappointment. While the staff were excellent — one of the very few positives of the entire stay — the food felt like it came straight from a Brakes “pile it high, sell it cheap” freezer catalogue. The menu was uninspiring, especially when compared with the Bistro’s, and it was hard not to feel short‑changed. Despite paying the same as other guests, it was clear that some receive a noticeably inferior offer.
Entertainment is supposed to be a core part of the Warner experience, yet when we arrived at the theatre every seat was already taken. There was no chance of seeing the scheduled act. Reception simply told us it was “first come, first served”, meaning that guests who paid the same price were again receiving a lesser experience. With meal times starting at 8pm on night one and 8.15pm on night two, it was impossible for us to get to the theatre early enough to secure seats. Another part of the package we effectively paid for but could not access.
The final straw came the next morning: no hot water in the bathroom. At that point we packed up and left. We explained clearly to reception why we were cutting our stay short, but the response was indifferent at best. A few notes were taken, though I doubt they will ever be looked at again.
So, to summarise: no activities, a “deluxe” room that wasn’t, poorer dining options, no access to entertainment, and a general sense that we had been thoroughly misled and overcharged. We would never book a Warner break again. For the £773 we spent, we could have gone to Spain for a week. One star — and if zero were an option, that’s what this stay would deserve.

Hotel looks tired internally, grounds well kept, staff friendly, Mariano in the restaurant stood out against everyone. Very attentive and calmly smiling, look after this memberbof staff.

Car park is a considerable uphill distance to the south wing reception. We were offered the use of trollies but no assisatnce and no trollies available. We wanted coffee and cakes at about 4.30, no cakes available and when we asked for mini plates instead we were told the kitchen closed 5 minutes ago and the chef was preparing the evening meal. we had two coffees and a packet of crisps, not a good start to our holiday. Bacon so tough i could not cut it with a knife at one breakfast. One evening meal we were told at least three mains were not available so we made alternative choices. Both were served cold, mine felt as though the centre had not been thawed enough. Both were changed, mine was OK but my wife's still not OK but in order not to make a fuss she did not change again. Dessert was no better, we asked for two blackberry and apple crumbles, no custard and with ice cream. Mine turned up as a large plate of fruit, no crumble and two scoops of ice cream, the other was more fruit virtually no crumble and no ice cream. We just looked on in amazement. On asking about checkout we were told that it was 10am. We said that we were scheduled to go for breakfast at 10am, could we have breakfast and then clear the room. No was the answer the card will stop at 10am and the room closed to us. We were told to remove our luggage before breakfast. On checkout no trollies were visible so I made three journeys to load up our car. This was booked as a surprise for my wife's 81 st birthday, but it was spoiled by the feeling that we were in a school or institution and that we must obey the rules. It seemed that they were short staffed and sometimes when we asked for assistance they were dismissive. We had been to Warners 10/12 years ago and at that time had no problems. Sorry warner we will not want another Warners holiday. The day after our return I was so upset I sent an email to the CEO and as of today a week later not had the courtesy of a response. Wow.!!!!

At last I have an email reply from Warners, received yesterday the 13th May, which has taken them almost a month to respond. Nothing from CEO. I have previously responded to their post stay questionnaire
not giving them many stars.

Really enjoyed my stay at Warner Bembridge Isle of Wight.
Staff really helpful, it was clean and food was nice. They had good entertainment and facilities.
I played pitch and putt and my Son used the pool and gymnasium small but enough while you are away. The grounds were beautiful and my son also tried the rifle range.
Kitchen staff were excellent with our waitress bringing water to us the moment we sat down. If I needed anything reception were glad to help.
Would definitely recommend... only down side which no-one can do anything about, was it was a little brrreeezzzy.
Well done Warner Bembridge.

Only arrived at Alvaston hall yesterday, things have gone backwards again. Check in a nightmare. You now have to make your own tea coffee etc from a machine. Where are we wetherspoons.

Recently returned from Cricket St Thomas.
Overall ok, lovely setting but mainly all self service.
Rooms not cleaned until the third day
Drinks SO expensive.
Standards have gone down and prices have gone up a lot.
Meals ok but not brilliant

Ive been coming to warners for 25 years.
Although i understand some of the changes, the cut back on daytime activities is very dissapointing.
Heythrope has really reduced , even from this year.
This is my third visit to Heythrope this year and every time i come there is a reduction in daytime.
The entertainment team are fantastic at what they do, Jo and Kingsley are amazing and fantastic with guests.
Olivia and Debs in Brasserie are particilarly friendly, welcoming and very efficiant.
The evening entertainment is great.
I am in my 50’s now and i hope this is not the way the whole group is going .

Warners describe an experience above the norm, however queuing up in the canteen for the main Christmas dinner is not our idea of what is suggested and we had expected. Warners is also a mix of Butlins and an old people's home. Will never go there again.

Beautiful location, sadly the premium price paid did not match expectations. We have tried to resolve some of our issues via customer service Emily, she, I felt, was quite unprofessional calling us "darling" whilst handling our problem. We had paid for early check in but had no confirmation of this on the itinerary that was sent to us so assumed it was not possible, we were then charged. We ordered a pamper set for the room (£30) - this not not actioned but we were still charged - customer service will not refund these items but are giving us a voucher to spend on a future visit - THIS IS NOT GOOD CUSTOMER SERVICE.
Long queues to check in so stuck in a hot car unnecessarily
Room nice although a very long way from any restaurant or bar
Staff (some not all) dismissive and unhelpful - one lady very good in Travelling Duke for evening meal
Market kitchen staff - mostly on their phones not very attentive, one server decided he needed to separate a table of 4 to 2 tables of 2 so moved our table while we were in the middle of eating, we were in disbelief
The hotel lost hot water for almost 24 hours so we were not able to shower for dinner which was not very nice after a long day
Booked some spa treatments but no robes in room, we requested these but they came hours later and too late for us to use
Booked an afternoon tea, this was double charged and we had to really fight to get one of the charges removed - again, bad customer service

I took my sister for her birthday to Alaston Hall fantastic stay the entertainment team was out of this world and made our stay so enjoyable. A big shout out too to Norma in reception and Emily the bar manager excellent staff. Just few niggles check in is at 3pm and check out 10am for to late to check in and too early to check out. When your only there for one night. I think this is to get more money from you as you have to pay if you want to check in or out earlier or later thats very unreasonable considering the price you pay. That is not the staffs fault but I do think management need to do something about this as it does not fall in line with normal hospitality check in and out policy. The room could do with a few things updating the hair dryer was fixed in and did not reach the mirror and the bathroom door was very dirty and the room telephone did not work. Other than that excellent stay.

lovely hotel very very clean staff were ist class very polite.Only gripe was the car park to far for old people to get up incline should have buggy to help to get to main entrance door.Lovely surroundings

What a wonderful week we had at Bodelwyddan castle from time of arriving till sadly leaving. Beautiful place amazing surroundings. Staff all fantastic made our stay the most relaxed we've been in ages.

We went for our honeymoon weekend. I paid extra to surprise my husband with wine in the room which was forgotten. Had a power cut In the night until 3.30pm next day. Food was poor no emergency lights to get to rooms. No pool or other activities as no power. USB plugs not working pillows lumpy. Staff on reception rude when asking for compensation. Spoilt our weekend

All the clients I have met and spoken with are lovely friendly people. Most client's are retired but still active and expect a reasonable level of service.
The service provided by all Warners personnel has been exemplary however their 2 masters of ceremonies need to address their mode of address to the client's. My brother and I both object (on behalf of all those other quietly / tacitly objecting) to being spoken to as if we are retarded 6 year olds.

Disappointing Customer Service
Beware of the T&Cs when using vouchers. We just referred a friend and made a booking at the same time for the same location and dates as them. I expected that the £50 voucher for referring a friend could be used against this booking, but apparently that's not the case. Instead we have to make another booking within 30 days to benefit from it. We won't have even taken the break that we've just booked by then. Warner, you're effectively not really offering anything. I just spoke to customer service and they are totally unflexible and won't offer anything as an alternative. Warner, this type of behaviour is counter productive and just leaves a bad tast in the mouth. I won't be rushing to make further bookings with you.

We chose Thoresby Hall to celebrate our Golden Wedding on 10th April. Close to home should we need to get back in a hurry. Check in was quick then we were advised to drop off our luggage with the porter who would transfer them to our room before parking our car a short distance away. Parking was plentiful for both disabled guests and general
parking, they also had a good number of EV charging spaces too.
Beautiful spacious rooms with everything we could need iron ironing board hairdryer and safe there was even a small fridge for keeping your drinks cool. More than ample wardrobe space and a beautifully appointed room with ensuite shower.
Dining was buffet style with lots of choice and plentiful, all in beautiful dining spaces we especially liked the smaller dining salons. Entertainment was good bar prices were reasonable.
We also felt that activities were fairly priced.
In conclusion we had an Amazing weekend everyone was so friendly and helpful and although we encountered lots of stairs there was always the option of a lift so perfectly accessible for disabled guests.