Warner Hotels Reviews 

Oh dear Warners! I have been coming to Warner hotels for twenty years and visited many locations.
I’m currently staying at Nidd Hall (14th visit) and it has been about 18 months since our last stay here which was curtailed by storm Darragh.
All I can say is that it has gone downhill considerably and the changes made are of no benefit to the customers.
What used to be a lovely relaxed breakfast with toast in a rack brought to the table and pots of tea brought to the table is now a free for all. Make the toast yourself if you can find the toasting machine, Make the cups of tea yourself too - no pots of tea now. Also the queueing up was like going for school dinners. The food is still of a good standard, but nobody seems to know where to queue, how to queue or what to do. A signature room usually meant a few perks like a carton of milk in the room and individual toiletries. Not anymore as the milk has been exchanged for little sachets and there’s not enough in one sachet to make a cup of tea so if you’re thinking of having more than one drink that day you’d better buy a carton of milk and put it in the fridge. Temple spa toiletries in individual travel size containers are a thing of the past and are now in a container nailed to the wall. The rooms are absolutely freezing and the heating is set to a timer which is controlled by the hotel so if you feel a bit chilly, it doesn’t matter. You’ll just have to wait until the heating kicks in.
On the whole, extremely disappointed with how things have changed here it is more like a holiday camp than a luxury hotel and extremely overpriced for what you get. Sadly, I have a feeling this may be our last trip to a Warner hotel.

This is for the lack of people answering your phones. I waited twenty minutes for an answer, I had already tried several times previously.I spoke to a female, gave all my details and was cut off. I wanted to pay for a holiday. Went on line, and you had the audacity to charge me £2 fee . It is very disappointing and petty that you have to charge extra for card payments.surely a company of your size are in a position to to waive this fee.

Just returned from a fantastic holiday st norton grange iow perfect disabled facilities

I booked an Afternoon Tea at Heythrop Park as a surprise for my mother's 80th Birthday. This was booked online on the 18th May 2026. I received an email of confirmation, together with a booking reference.
On the 7th June, after an hour's journey, we arrived. The car park was a fair distance from the hotel so I drove up to the hotel as my mother has a Blue Badge due to her disability.
On checking at reception I was informed that the hotel was being used for a large Corporate event and that they weren't doing afternoon teas. They advised there must have been an issue with the online booking system as it shouldn't have allowed me to book.
I asked to speak with the manager as obviously this had ruined my mother's surprise and we had nowhere to go. The manager was most apologetic and asked reception to contact Blenheim Palace to see if they could accommodate us for afternoon tea. Reception couldn't get through so I contacted them myself via their website. I got through straight away and having explained our predicament they managed to get us booked in.
We had to travel a further 20 minutes to find there was a triathlon event at Blenheim Palace and the grounds were being used for this purpose, hence we couldn't get anywhere near the venue by car. We had to park in a field and walk over to a large tent. We were told we could only get to the venue by walking. My mother couldn't walk so they gave us a wheelchair. I struggled to push her across the muddy field as the paths were being used by the cyclists. We were about to give up when a very helpful young man (Marshal) offered to push my mother which wasn't easy. We arrived 45mins after our booking but they still managed to get us in and we were treated really well.
However, we incurred further travelling time and expenditure, not to mention the disappointment, stress and upset this caused us.
Surely bookings would show up on their systems if they've been booked prior to an event. Were we the only ones to experience this?
Very disappointing and would not consider visiting this venue again. Lesson learnt, next time phone to check booking!

We have been loyal Warners guests for the past four years and have visited five different locations, each offering something unique.

Cricket St Thomas — Our first ever visit and a great introduction to Warners.
Littlecote — Our second and third visits, and still our favourite location. We absolutely loved it.
Lakeside — Our fourth visit. The weather was fantastic and the outdoor activities made it a brilliant stay.
Bembridge — Our fifth visit. We love the Isle of Wight, the rooms were nice and the entertainment was very good.

Unfortunately, Norton Grange has been our most recent stay, and it was extremely disappointing. The standards of cleanliness were unacceptable. When we checked in, we found faecal stains in the toilet and around the rim. It took 45 minutes for cleaners to attend. There were cobwebs throughout the room and around the venue, it simply felt dirty and poorly maintained. We will not be returning.

The only positives at Norton Grange were the staff!
Poppy, Team Leader of Entertainment, who made us feel genuinely welcome.
Gemma, our waitress for the weekend, who was brilliant and looked after us exceptionally well.

Overall, we feel the menu and daytime activities have declined compared to when we first started visiting Warners. We truly hope that when we book our next trip to a new location, the experience will be much closer to the high standards we’ve previously enjoyed and nothing like Norton Grange.

Looking to book a short break in June - I have been going to Warners for 20+ years and they have gradually out-priced themselves. There is a vast difference between prices - 3 nights at one hotel in June varies from £281 per person to £428 pp (so not just pennies). There is no standard pricing per room per night on which to base a price and it works out expensive when charged per person. I expect to pay more for a quality experience but currently overpriced for what you pay and what you get in my opinion, so will be going elsewhere on this occasion.
Update : Thank you for your kind response to my honest felt review.
I did find a perfect stay in a local hotel at £120 per room per night, breakfast and nightly entertainment were included and I paid £52 for a lovely evening meal for two, the food was fantastic and on a par to Warners. To rate the entertainment - on my previous visits to this hotel the singers were in my opinion better than anything seen at Warners, the swimming pool and daily in-house activities were free with no need to book. I do not believe that your prices should be increased due to demand, this implies that you are charging what you can rather than what you should. I sincerely hope that in future I can look forward to a refreshed Warners and start staying again.

Our third visit. It has gone downhill massively. The location is still good. The food was very poor. The music in the evenings was far too loud

After driving for over 5 hours with my elderly relative our Room wasn’t serviced at official check in time. No apology just told to wait …generally all staff disinterested throughout our stay except for one lady on reception and our lovely waitress. Been staying at Sinah Warren for around 30 years and this is the worst visit yet
Sunbeds in short supply and guest playing their own music around pool which was inappropriate

We have been many times, but I think this will be our last.
We went to Littlecote House, for 4 nights. The House is beautiful and historically didn't disappoint.
The food was good and our waiter Piotr was friendly and attentive.
The pool was looking tired on the whole and the staff looked bored. I didn't see one person cleaning in that area. My husband got a skin infection and I returned home with a stomach bug.
Didn't watch the entertainment this time.
You didn't get a programme in the room anymore, as they've gone paperless which seems daft for their business model. We are only in our late 50s but on holiday I don't want to consult an app all day long
Our room was absolutely boiling unbearable hot. The weather was hot, and there was no air con or fan and the windows wouldn't open and really heavy curtains trapping the heat.
Bed was comfy and big.
The outside tables where you had a drink were FILTHY and not cleaned all day. We were wiping them ourselves and taking the glasses in to the bar. Gross.
Grounds were stunning
I think this will be our last Warners and we are platinum customers.

Update- duty manager has moved us into a lesser grade room although it’s much nicer than our superior room?!? She has said they will refund the difference in room prices and will also refund our dinner cost for tomorrow night - shame it took 24hrs plus to sort but fair play to Nora, the manager who totally understood our frustrations

Staying at heythrop park reserve collection hotel for our anniversary- paid extra for superior room. Room is filthy with cobwebs hanging over bed, dust all around fridge and thick dust in extractor in bathroom. Shower has a glass panel missing so you can’t close cubicle off.
Reception not interested and say there’s nothing they can do- I even showed them the photos of the dirt this morning and they haven’t even cleaned the bits I pointed out! Absolutely disgusted

Heythrop is a wonderful venue so why were we somewhat disappointed.
We thought we had reserved a twin room but found out, after three enquiries, that twin rooms were only available ‘if available’, and it appears none were, or if booked at a higher rate. We would have paid more but this was not offered so we were left with a standard double (small). The room might have been okay for ‘honeymooners’ but not us.
The entertainment was not appropriate for our group of 13, all aged between 75 and 83 AND we weren’t alone with many others of a similar age.
90’s club music most inappropriate.
NOTE: Sarah Davis was great and very much appreciated. A highlight of the weekend.
It seems that information about what was available was all on line. To quote one member of there reception staff ‘we’ve gone paperless’. Great for younger folk but not for the more mature.
If there were walking guide maps around the estate grounds we couldn’t find them.
Service in Brasserie 33 on Sunday was poor with two main course choices not available. In general there didn’t seem to be enough staff in all areas and several showed signs of stress and lack of attention.
So…. After years of visits to warners it seems you no longer know how to look after your customers.
We will struggle to book again.

Stayed at Sinah Warren bank holiday week end 2026 Food was very disappointing. Lunch menu needs a change and costs of drinks expensive 2 bottles of water over £8. Not value for money at all

1st time booked VIP cost Spa weekend was told short notice Spa closed. Took heaven & earth to persuade to move to another date. Then unfortunately sister was suddenly diagnosed to have a heart valve TAVI operation needed asap and had to accept a cancellation only 4 weeks before. Was told by Warners no you cant change it again regardless. Then
Couple of days before I had a migraine, strike action by trains, and so she would have had to drive 2 hours to venue, and she was feeling decidly unwell so we decided to cancel. Called them but - no compassion, no refund, no moving to another date despite £800 lost plus cost of booked
facials etc.
Unbelievable how uncompassionate Warners have been.
So - if you book, make sure all the facilities promised are actually running - read reviews, others have had issues with missing elements, not just us. And, that all participants are very well and 100% can guarantee wont be ill or that anything else may happen as Warners really as above wont show compassion for you and you'll lose your money. Seeing as most that go to Warners are 60 plus think this is appalling and uncaring nor understanding customer service.

Ref Cust Service reply. Understand they have to follow rules as they see it but this does not say why a change could not
happen, thats the uncompassionate part. Higher levels will now be informed for a better resolution.

Change of swimming pool times, so if you use to swim 8am to 9am, it is impossible now with the new time as you clash with another class that starts at 10am and they come early plus not enough room in the changing room when you have 12 ladies for the class and at least 5 of us trying to get out of the way this new time has not been though out properly.

I booked a four night stay at thorsby hall hotel 18th may 2026 to 22 May 2026 that turned into a disaster and suspected food poisoning plus hidden charges if you eat in the blue room resteraunt
After eating breakfast in the blue room on Tuesday 19th May my wife complained to the waitress of the cold breakfast who relayed this to the kitchen and said she would ask for the cooking temperature to be raised 5degrees
Shortly after returning to our room my wife fell violently ill which resulted in me calling an ambulance to the hotel
The resulting tests from the paramedics was suspected food poisoning
I immediately decided to return home and settled my bill at reception this is when another shock arrived Thorsby Hall Hotel is now charging for dining in the Blue Room this was originally your choice of dining for free
It is now as follows
£6-95 per person for breakfast and £19-95 per person for dinner
Greed knows no bounds

I had paid for relatives to stay at your Lakeside Hotel at Hayling Island being their 50th wedding anniversary.
Both like to have an early morning swim before breakfast, but unfortunately your pool times have changed from 8am too 9am. This was extremely disappointing as your gym opens at 7.30am.
There will not be a return visit.

I'm writing about Warner in General and Thoresby Hall for my most recent stay. The only thing now lacking in comparison with a downmarket Old Folks Home is the smell of wee. They get 1 star because zero is not allowed.
Since a new CEO (Ex MacDonalds!) took over, prices have shot up and facilities and freebies disappeared. The Blue Room now carries an extra £20 to dine there, having already paid for the normal Buffet meal. But they still ran out of bread rolls. Waiters have disappeared from other locations. A person with 2 sticks can't carry a meal from the (busy) buffet.
Drinks are at the ursury level. Only the pool remains as a free facility. All activities of note are now charged for at a high profit making rate. The entertainment at night is towards the lowest common denominator - a singer and CDs plus a few background pictures. Even semi- serious dancing has disappeared as an inexpensive leisure activity in favour of a Bop. Culture? Forget it.
Rooms were all charged equally over 4 different sizes, heights and grades. Small top floor rooms in summer will be stifling, but you are charged the same as for the largest. An extra biscuit and a towelling robe does not make a "Signature" room. The rooms are not serviced daily. Make your own bed at Warners 4 star hotel!
It is the second time in a row that my wife has been brought to tears because of poor or simply rubbish neglect. The time before this we were given a room that was as the previous occupant had left it. Standards have simply disappeared.
This has the picture of profits being maximised before the customers disappear so that the chain can be sold to a mug.
Several friends think similarly. One pair, on arrival, demanded a refund and walked out from reception
Edit after Warner reply.
What rubbish. We are Platinum customers.
The Blue room has only recently become chargeable. We booked a Signature room. Warners changed things. All rooms are not Deluxe. We booked a party of 4. Our room was the smallest possible. Our friends got the best. All at the same price. Deluxe, overheated garrets for sale! You cannot have a rat and insist on calling it a cat.
Spa? As far as I know, only the pool is free.
Free tea tasting? Wow. Not even sure it was free Only the most basic of activities are free, and I already paid to get into the house and grounds.
No, it's a cost cutting machine. Reviews on Trustpilot agree with me 4 times out of 5.

We went to Studley Castle for a 4 day break. We paid for an upgrade to a castle room and paid extra for a large room and extra for a garden view. The room was cold and so was the bathroom. It was also cold outside in the corridor. It wasn't until you got to the dining room that there was a decent temperature. Another problem with the room was that the bedroom furniture was very old and dilapidated. 3 of the drawers in the chest of drawers wouldn't open. They were completely stuck. The other two drawers opened slightly but wouldn't shut - so they had to stay open all the time we were there. The door of the cupboard with the fridge and the safe inside fell off. We reported it and someone came to repair it but it just kept falling off so he had to take it away to mend. We never saw it again. The drawers in the bedside cabinet were stiff and wouldn't open so we weren't able to use them. Studley Castle is lovely but our room was a real disappointment.

Just remember when booking with Warners first look online at Warners discounts . There is a list for example giving £50 off sign up to Newsletter , £80 off for multiple booking, NHS workers , Refer a Friend , all have discounts . You apply online and receive a code which you then give to the booking agent . If you find out after and try to apply to your booking they will not do it. Also look carefully at the venue maps. Be careful you are not near the rooms close to restaurants , theatre or car parks etc as can be noisy.

Firstly, we've been on 4 Warners breaks within the last 6 months and loved every one of them ( both of the Isle of Wight resorts, Gunton Hall in Suffolk, and Lakeside on Hayling Island). They were very reasonably priced and accommodation, meals, activities and facilities all great (also the staff).
One thing I have to mention is that Club Warner seems to be a complete MESS!
I've been on their online 'Chat box' countless times trying to sort out my CW status. Before my last trip to Lakeside I managed to convince them that I qualified for Gold status and was lucky enough to have that added to my booking. Upon return I applied for the extra nights from Lakeside which would elevate my status to 'Platinum' (14 nights in total). I went on to the online chat yet again only to find out that I'd been put back to 'Silver'. What's going on with Club Warner?!
To be honest I want to book another trip (Cricket st. Thomas this time) but I'm really reluctant to do so until this is sorted.