I had a very pleasent experiance with Melissa Clifford ever since I started filing my warranty claim. She was very helpful & patience in directing me step by step to complete the process and handled... See more
Company replied
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Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... See more
Company replied
I had to use this company in order to get start a replacement/warranty process on an BioIonic curling iron. After having the product for just over a year (and now just outside the one year warranty pe... See more
Company replied
I recently reached out to Warranty Valet for a refund on my Lowe’s Kobalt 24V Drill, which had unexpectedly stopped working. The entire return process was smooth and hassle-free. Their team was prompt... See more
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Company details
Written by the company
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Contact info
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, United States
- support@warrantyvalet.com
- warrantyvalet.com
Absolutely fantastic
Absolutely fantastic! Never heard of this service but stumbled on it by accident. Wow , so impressed. Smooth easy and replacement knives were received promptly! Telling many people . Very impressive.
April 9, 2024
Unprompted review
Reply from Warranty Valet®
Hi, Thank you so much for the fantastic review! We're thrilled to hear you found our service smooth, easy, and impressive. We truly appreciate you recommending us to others. If you ever have any needs in the future, please don't hesitate to reach out.
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I am very happy with Warranty Valet
I am very happy with Warranty Valet! They made my claim fast and easy! They really stay on top of the progress of your claim! Highly recommend!
May 21, 2024
Unprompted review
Reply from Warranty Valet®
Hi Jean, thank you so much for your kind words! We strive to stay on top of the progress of every claim to ensure a smooth experience. Your recommendation means a lot to us! If you ever need assistance in the future, please don't hesitate to reach out.
The replacement process was super fast…
The replacement process was super fast and easy, thanks to Melissa Clifford. She was patient and explained everything to me.
Thank you for your help.
May 20, 2024
Unprompted review
Reply from Warranty Valet®
Hi Nidhiba, thank you for your feedback! We're delighted to hear that your replacement process went smoothly and quickly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Absolutely flawless experience
Absolutely flawless experience. Staff were very responsive, amazingly courteous and answered all of our questions. Will certainly recommend to others.
May 2, 2024
Unprompted review
Reply from Warranty Valet®
Hi Colin, We're delighted to hear that you had such a wonderful experience with us! Providing excellent service and addressing all your questions is always our top priority. Thank you for your kind words and for recommending us to others. We look forward to serving you again in the future!
Just sensational
Are you kidding me? I am from Argentina, and I had the chance to interact with Warranty Valet to perform a Warranty Claim over an audio product. WE DON'T HAVE THIS KIND OF SERVICE in Argentina. It was sensational. The claim specialist was Melissa Clifford. She helped me out with the entire process, she was extremely kind, and patient. She guided me over each step, and answered my 3 million questions in seconds.
Thank you so much for helping me out, and making this super easy for me. I have a brand new product from the manufacturer. Thanks!
BTW, the entire process was SUPER FAST!
April 1, 2024
Unprompted review
Reply from Warranty Valet®
Hi Ignacio, thank you so much for your kind words! We're thrilled to hear that Melissa provided you with exceptional service and made the warranty claim process easy for you. Your satisfaction is our top priority, and we're delighted that we could assist you in getting a brand new product from the manufacturer. If you ever need assistance in the future, don't hesitate to reach out to us. We appreciate your feedback and look forward to serving you again!
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This was an easy process and prompt…
This was an easy process and prompt service
March 27, 2024
Unprompted review
Reply from Warranty Valet®
Thank you for your feedback, Carol! We're delighted to hear that you found the process easy and that our service was prompt. If you need assistance in the future, please don't hesitate to reach out.
Everything worked great Mellissa was…
Everything worked great Mellissa was always keeping me up to date and what I had to complete and do. She always ensured that there was a follow up when she contacted the shoe company I was dealing with checked to make sure they received my return and what the result would be to inform me. I would definitely use them again. Thanks so much.
February 26, 2024
Unprompted review
Reply from Warranty Valet®
Hi Maureen, thank you so much for your positive feedback! We're thrilled to hear that Melissa provided you with such attentive and proactive support throughout your experience. Ensuring our customers are kept informed and their needs are met is always our priority. We look forward to serving you again in the future.
I had contacted the warranty company…
I had contacted the warranty company regarding utilitech transfer pump purchase in June last year it wasn't working after being in storage for the winter. I email the company and got replacement code for Lowes and all went well. Staff was professional and prompt with emails is solve the issue.
March 14, 2024
Unprompted review
Reply from Warranty Valet®
Thank you for sharing your experience with us. We're delighted to hear that our team was able to promptly assist you with the issue regarding your Utilitech transfer pump. Ensuring our customers receive professional and efficient service is always our top priority. If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to help!
I contacted your company and paid for a…
I contacted your company and paid for a service in which you told me my warranty was expired. It is not expired until the 19 th of march
March 14, 2024
Unprompted review
Reply from Warranty Valet®
Hi Damion, I apologize for any confusion. This is a warranty management software which is based on user input. Since you have entered the purchase date as March 14th, 2023 and input the warranty period as 1 year, it shows as expired on March 14th, 2024. However, we explained to you and tried to claim your warranty with the manufacturer.
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This company is great
This company is great. If you don’t want to waist your time calling customer service to claim the warranty just let WARRANTY VALET do it for you. They will try and try to work with customer service until you get warranty parts. Thank you so much Melissa, you are truly a professional. You spent over a month to contact me and helped me through the process until I get my part replacement. Once again, thanks WARRANTY VALET.
February 23, 2024
Unprompted review
Reply from Warranty Valet®
Hi Richard, thank you for your wonderful feedback! We're delighted to hear about your positive experience with Warranty Valet and the exceptional service provided by Melissa. It's our commitment to make the warranty process hassle-free for our valued customers. We appreciate your trust in Warranty Valet and look forward to serving you in the future.
Melissa ,helped me from start to finish.
February 23, 2024
Unprompted review
Reply from Warranty Valet®
Hi Jeff, Thank you so much for your kind words! We're thrilled to hear that Melissa provided you with assistance from start to finish. If you ever need further help or have any questions, feel free to reach out.
Everything was perfect from first…
Everything was perfect from first contact to final contact. Couldn’t believe how precise their operation was in dealing with me!
February 15, 2024
Unprompted review
Reply from Warranty Valet®
Hi Stephen, thank you so much for your positive feedback! We're delighted to hear that your experience with us was perfect. If you ever need assistance or have any questions in the future, feel free to reach out. We appreciate your kind words and look forward to serving you again!
This place is a joke
This place is a joke. Was told to return new tv, that lasted not even two months, just to be told by Walmart that this place is a hoax and not to pay them anything. My issue was not resolved through this, still without a tv since Dec 24, 2023. Brand new tv ONN brand was bought Oct 28, 2023. Ongoing problem since Dec and it’s now Feb. Garbage brand and garbage service!
December 24, 2023
Unprompted review
Reply from Warranty Valet®
Hi Tina, I genuinely regret the challenges you've encountered with your TV, and I understand your frustration. I want to clarify that we are not the manufacturer and not affiliated with ONN brand. We specialize in assisting our customers with warranty claims for various brands. It seems your claim was denied by the store where you made the purchase, as they handle the warranty for that specific brand. Nevertheless, we've made every effort to assist you in every possible way.
Your feedback is incredibly valuable to us, and I want to assure you that we are here to help with any future warranty assistance you may need, regardless of the brand.
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Walk in the Park
I had a great experience with Melissa, as she helped me through my warranty claim all the way to the point of my part(s) delivering to my doorstep. I'd highly recommend WV if you don't want to deal with the hassle of filing / uploading etc. for claims, they make it a walk in the park. A+++ service
January 24, 2024
Unprompted review
Reply from Warranty Valet®
Hi Shane, thank you so much for sharing your positive experience with Melissa and our warranty claims process! We're thrilled to hear that your journey with us was smooth and hassle-free. If you ever have more needs or questions in the future, feel free to reach out. We're here to assist you every step of the way. Thank you for choosing Warranty Valet!
Representative was professional
Representative was professional, prompt and courteous!
January 18, 2024
Unprompted review
Reply from Warranty Valet®
Hi Michelle, thank you so much for taking the time to share your experience with us! Providing excellent service is our top priority, and we're grateful for your positive feedback. If there's anything else we can assist you with, please don't hesitate to reach out.
Bravo Melissa Clifford!
Even though I didn’t directly speak to the support specialist that was helping, I felt like it! She was very attentive and helped me along every step. Customer care and concern is top notch. Thanks Melissa Clifford, you are an asset to the company you work with.
January 1, 2024
Unprompted review
Reply from Warranty Valet®
Hi Kathy, thank you so much for taking the time to share your experience! I'm delighted to hear that you felt well-supported throughout the process. We truly appreciate your feedback, and if you ever need assistance in the future, please don't hesitate to reach out. We're here for you!
Fast Service, Slow Delivery
I had two identical Delta faucets that were in need of repair. Both were dripping to where they could not be stopped. One was also leaking from the handle flooding the countertop and floor. WARRANTY VALET was very prompt, friendly and professional - I give them 5 Stars. The faucet company sent two replacement parts. It fixed one but the one handle was still leaking. They then sent the same exact part after I sent them a pic of what part looked like it was in need of repair. After I reported that, it took forever for it to be delivered. They would have got a 5 Star if they would have just overnighted it after they sent wrong part. Date I first reported issue, December 8, 2023. Date I received last part to fix my issue, January 9, 2024.
December 8, 2023
Unprompted review
Reply from Warranty Valet®
Hi Carol, We're pleased to hear that you consider our service deserving of a 5-star rating. However, we understand that the delay in receiving the correct replacement part impacted your overall satisfaction. Your feedback is valuable to us, and we will use it to improve our processes and ensure a more efficient resolution from the manufacturers in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly. We value your business and are committed to delivering a better experience moving forward.
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Warranty Valet Support awesome possum
Warranty Valet Support
Melissa Clifford - (Claim Specialist). She is an awesome employee. She was at every level of help for me! Strong work!
January 10, 2024
Unprompted review
Reply from Warranty Valet®
Hi April, thank you so much for your kind words. We're delighted to hear that Melissa provided exceptional assistance at every level. Your support is invaluable, and we highly value your satisfaction as our customer.
Excellent experience
I would thoroughly recommend using Warranty Valet. Their assistance was second to none and I received a replacement watch within a week. Wonderful service.
December 21, 2023
Unprompted review
Reply from Warranty Valet®
Hi Janelle, thank you for sharing your positive experience with Warranty Valet! We're delighted to hear that our assistance met your expectations. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your trust in Warranty Valet.
Easy Peasy
Warranty Valet was super easy and Melissa was extremely diligent in making sure I was provided the proper service from Samsung, which was surprisingly a hassle.
December 20, 2023
Unprompted review
Reply from Warranty Valet®
Hi Derrick, thank you for your feedback! We're delighted to hear about your experience, and I appreciate your kind words about my assistance. If you ever have more inquiries or need further assistance, feel free to reach out. We're here to help!
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