Washington Brown Reviews 

1,241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff for their amazing technical skills and patient guidance provided throughout the entire scheduling process. Consumer feedback shows the exceptionally user-friendly website and online portal that make uploading documents and managing investment property details entirely simple and stress-free. Reviewers consistently emphasize the exceptional value for money alongside fast and efficient service that delivers accurate schedules right on time. Some reviewers were not happy with having to send multiple follow-up emails regarding schedule progress, request additional revisions, or manage administrative corrections for their final documentation.

What people talk about most

Service

Users describe positive interactions with service, highlighting that communication is great and everything is... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting how quick, easy, and seamless the entire... See more

Response time

Consumers express great satisfaction with the responsive and timely service, noting that communication is... See more

Value for money

Customers consistently note positive experiences with value for money, describing the service as reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks team! The process of getting my depreciation schedule for my investment property was super quick and easy. Everything was clearly explained, communication was great, and the service was ex... See more

Company replied

Rated 5 out of 5 stars

We were referred to WB by our accountant Simon at Letizia Palmer after the purchase of 2 investment properties. First contact was with Abbey who just got things in motion immediately. Then Cristina w... See more

Company replied

Rated 5 out of 5 stars

I liked how straight forward it was to use their website, I just upload all my documents and left it to them. They were quick to process the information and get back to me with my report which I found... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly patient and most importantly, had amazing technical skills. The report delivered was excellent and well worth the money spent. Highly recommended. Thank you Liz and team!

Company replied


Company details

  1. Quantity Surveyor
  2. Property Investment
  3. Real Estate Surveyor

About Washington Brown

Written by the company

Get Your Free Depreciation Quote

Washington Brown are experts in preparing depreciation schedules across Australia.

Each year, we prepare more than 13,500 reports, delivering $1.5 billion in depreciation savings.

Whether your property is a house, apartment, office suite or factory, Washington Brown can prepare the right depreciation schedule for you.

To find out how much depreciation you could be claiming, get a Quick Quote above.

One of our team will send you an obligation-free quote, as well as your estimated deductions if requested.

When Maximising Deductions Matters

Written by the company

Industry Experts
We know how to maximise your depreciation deductions, with over 40 years of experience and more than 227,500 depreciation schedules prepared.
Fast Turnaround
With one of the largest databases of construction projects across Australia, we aim to complete your report in less than a week from receiving your information.
Inspection-Free Options
If an inspection won't increase your deductions, we don't charge you for one! Visit our website to see why an inspection isn't always beneficial.

Upside Only

Double Your Fee or It's Free

Double Your Fee or It's Free
If we can't achieve at least double our fee in the first full year of deductions, then there is no cost to you!

Contact info

Promotion box for Washington Brown

Maximise Your Depreciation Deductions

Our Clients Claim an Average of $55,381 Over the First 10 Years.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,241)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

Fast service
Once the relevant information was provided, the report was produced within days, in PDF and Excel format.

July 16, 2026
Washington Brown logo

Reply from Washington Brown

Hello Chi

Thank you for your 5-star review! We're pleased to hear you were happy with the speed and efficiency of our service.

Our team works hard to deliver accurate tax depreciation schedules promptly once the required information is provided, making it easier for property investors to access the reports they need in convenient formats.

Thank you for choosing us for your depreciation needs.

Regards,
The WB Team

Rated 5 out of 5 stars

Very good price

Very good price

July 14, 2026
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Reply from Washington Brown

Hello Derek,

Thank you for your feedback! We're delighted to hear you found our tax depreciation service to be great value for money.

At Washington Brown, we aim to provide accurate depreciation schedules with a simple and professional process, helping property investors maximise their eligible tax deductions.

Thank you for choosing us for your tax depreciation needs.

Regards,
The WB Team

Rated 5 out of 5 stars

Did it in a very simple way

Did it in a very simple way

July 1, 2026
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hello Victor,

Thank you for your 5-star review! We're glad to hear our team made your tax depreciation process simple and easy to understand.

Helping property investors maximise their deductions with a straightforward and professional approach is what we aim for.

Thank you for choosing Washington Brown.

Regards,
The WB Team

Rated 5 out of 5 stars

Service and Value for money is impecable

July 15, 2026
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hello Seymoure,

Thank you for your fantastic review! We're thrilled to hear that you found our service and value for money to be exceptional.

We're committed to delivering high-quality tax depreciation schedules that help property investors maximise their available tax deductions while providing great value, so it's great to know that reflected in our services.

Thank you for choosing us for your tax depreciation needs!

Regards,
The WB Team

Rated 5 out of 5 stars

Staff at Washington Brown were very professional

Staff at Washington Brown were easy and professional to deal with. They were in continuous contact and updating me of the status. The report provided was thorough and and clear thank you.

June 15, 2026
Unprompted review
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Reply from Washington Brown

Hello Robert,

Thank you for the lovely review. We're delighted to hear that you found our team professional, easy to work with, and communicative throughout the process.

Providing thorough, easy-to-understand tax depreciation schedules while keeping our clients informed every step of the way is something we take great pride in.

Regards,
The WB Team

Rated 5 out of 5 stars

Washington Brown was recommended to me…

Washington Brown was recommended to me and I after using them I can see why.
Fast reliable service by people who know what they are doing.
I would definitely use them again.

Nick

June 19, 2026
Unprompted review
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Reply from Washington Brown

Hello Nick,

Thank you for your fantastic review! We're delighted to hear we came highly recommended and that your experience lived up to those expectations. It's great to know you found our service fast, reliable, and delivered by a knowledgeable team.

Thank you for choosing us for your tax depreciation needs.

Regards,
The WB Team

Rated 3 out of 5 stars

Mistakes made

Made mistakes in my depreciation schedule and it had to be redone.

June 29, 2026
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Reply from Washington Brown

Thank you for your feedback.

The depreciation schedule was initially prepared using the ownership names entered on the order form, which were the previous owners’ names.

Once this was brought to our attention, we reissued the report promptly with the updated ownership details.

We’re sorry for any inconvenience caused.

Thanks,
Joe Gaisreiter
General Manager

Rated 5 out of 5 stars

Excellent reports that save me heap

Excellent reports that save me heap

I was surprised on how fast the reports were produced and they were easy to use.

June 19, 2026
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Reply from Washington Brown

Hello Chris,

Thank you for the wonderful review! We're so pleased to hear you were impressed by the speed of our service and found your tax depreciation report easy to use. It's even better knowing the report is helping you maximise your tax deductions and save money on your investment property.

We appreciate your feedback and look forward to assisting you again in the future.

Regards,
The WB Team

Rated 5 out of 5 stars

Kveta was knowledgeable and very professional

Kveta was knowledgeable, efficient and professional.

Kveta did a great job and was timely with all interactions by phone and email.

I would recommend WB services to others.

Thank you!

June 29, 2026
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Reply from Washington Brown

Hello There,

Thank you for your fantastic review and recommendation! We're delighted to hear that Kveta provided you with knowledgeable, efficient, and professional service throughout your experience with us.

We'll be sure to pass on your kind words to Kveta — we're proud to have team members who are dedicated to delivering timely communication and exceptional support to our clients.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team

Rated 5 out of 5 stars

Great Work!!

Easy to get a quotation and depreciation report. Reasonable and affordable. Appreciate the help from the team

June 25, 2026
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Reply from Washington Brown

Hello Deepak,

Thank you for your wonderful review! We're thrilled to hear you found the process easy, from receiving a quotation through to completing your depreciation report. Providing a simple and efficient experience while delivering great value for our clients is something we strive for.

We're grateful for your kind words and appreciate you recognising the support provided by our team.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team

Rated 4 out of 5 stars

It was quite Professional and…

It was quite Professional and organised.although Money wise a bit more than others.

June 24, 2026
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Reply from Washington Brown

Hello there,

Thank you for taking the time to share your feedback. We're pleased to hear you found our service professional and well organised.

We understand that price is an important consideration, and while we may not always be the lowest-cost option, we're committed to delivering exceptional service, high-quality depreciation schedules, and expert support that provide lasting value for our clients.


Thank you for choosing us for your tax depreciation needs!
Regards, the WB team

Rated 5 out of 5 stars

Washington Brown Depreciated a couple…

Washington Brown Depreciated a couple of my investment properties with no hassles, no problems. Everything went to plan, with great results.

April 2, 2026
Unprompted review
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Reply from Washington Brown

Hello Stephen,

Thank you for the wonderful review and for choosing us for multiple investment properties! We're delighted to hear that the process was hassle-free and that everything went to plan with great results. Helping investors maximise their depreciation benefits with a smooth, straightforward experience is exactly what we aim for.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team

Rated 5 out of 5 stars

The whole process was very easy form…

The whole process was very easy form whoa to go.

Clear communication, transperant pricing and quick service.

Faultless realky

June 23, 2026
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Reply from Washington Brown

Hello pJ,

Thank you for your amazing review! We're thrilled to hear you found the entire process easy from start to finish. Providing clear communication, transparent pricing, and prompt service is what we strive for, so it's wonderful to know we delivered a faultless experience.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

The team made the entire process easy…

The team made the entire process easy to follow and explained everything in detail. Highly recommended.

June 29, 2026
Unprompted review
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Reply from Washington Brown

Hello Igor,

Thank you for your fantastic 5-star review! We're delighted to hear that our team made the entire process easy to follow and took the time to explain everything clearly. We believe great service is about making tax depreciation simple and ensuring our clients feel informed every step of the way.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Fast and Accruate Response

The team is very helpful to provide estimate and prediction about the reduction after depreciation which I have confident to go forward of the depreciation report.

The reminder and response from the team are proactive and fast. I have very swift feedback to every quey. The answer and response is professional and quick.

June 23, 2026
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Reply from Washington Brown

Hello there,

Thank you for your wonderful 5-star review! We're so pleased to hear that our team provided the guidance and confidence you needed before proceeding with your depreciation report. Taking the time to explain the potential benefits and answer every question is an important part of the service we strive to deliver.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars
Washington Brown logo

Reply from Washington Brown

Hello there, Thank you for your 5-star review! We're delighted to hear you found the process easy and straightforward. We try to make uploading information and arranging a tax depreciation schedule as simple and hassle-free as possible, so it's wonderful to know that was your experience.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Value for money, good detailed report

Value for money, detailed report

March 24, 2026
Washington Brown logo

Reply from Washington Brown

Hello Ashley,

Thank you for your 5-star review! We're so pleased to hear you found our report detailed and great value for money. Our team works hard to deliver thorough, accurate depreciation schedules that help our clients maximise their tax deductions while providing excellent value.


Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Highly Professional and Thorough Service

Engaged Washington Brown to complete the Tax Depreciation Schedule for my newly constructed investment property. From start to finish, the process was seamless and incredibly professional requiring minimal effort on my part other than providing the standard contract specifications. The final comprehensive report was delivered promptly, clearly itemised, and structured perfectly to maximise our deductions. If you want a fast, hassle-free depreciation schedule from a team that understands new builds inside out, I highly recommend Washington Brown.

May 19, 2026
Unprompted review
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Reply from Washington Brown

Hello Harsh,

Thank you for your fantastic review! We're delighted to hear that your experience with us was seamless from start to finish. Our team takes pride in making the depreciation process as straightforward and hassle-free as possible, while delivering comprehensive, ATO-compliant reports that help maximise your available deductions.

It's wonderful to know you found the report clear, well-structured, and that the process required minimal effort on your part. Your recommendation means a great deal to us.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Very good

Wonderful job

June 18, 2026
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Reply from Washington Brown

Hello there,

Thank you for the five-star review. We appreciate it. The team are thrilled to know they could assist in helping you maximise your tax deductions!

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Professional team and great value

Very friendly and professional team. Thorough, simple to upload details for depreciation. Great value and fast turn around.

June 16, 2026
Washington Brown logo

Reply from Washington Brown

Hello Brad,

Thank you for the wonderful review. That is so great to hear! Our team tries their best to ensure our clients' tax depreciation reports are comprehensive, detailed and simplified and knowing that that reflected in our servicxes is lovely.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

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