Washington Brown Reviews 

1,242
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and patient throughout the entire process from start to finish. People note that communication is consistently clear and the knowledgeable team provides helpful guidance every step of the way. Consumers note how simple and straightforward it is to use the online platform to upload necessary files and information. Reviewers also deeply appreciate the remarkably prompt turnaround times and extremely reasonable pricing for the completed property documents. Satisfied clients consistently recommend these expert services for anyone seeking a completely smooth, stress-free property assessment.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, highlighting the fast and efficient delivery of... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the seamless,... See more

Response time

Reviewers express great satisfaction with the response time, highlighting quick communication, proactive... See more

Price

Customers consistently note positive experiences with price, frequently highlighting competitive, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks team! The process of getting my depreciation schedule for my investment property was super quick and easy. Everything was clearly explained, communication was great, and the service was ex... See more

Company replied

Rated 5 out of 5 stars

We were referred to WB by our accountant Simon at Letizia Palmer after the purchase of 2 investment properties. First contact was with Abbey who just got things in motion immediately. Then Cristina w... See more

Company replied

Rated 5 out of 5 stars

I liked how straight forward it was to use their website, I just upload all my documents and left it to them. They were quick to process the information and get back to me with my report which I found... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly patient and most importantly, had amazing technical skills. The report delivered was excellent and well worth the money spent. Highly recommended. Thank you Liz and team!

Company replied


Company details

  1. Quantity Surveyor
  2. Property Investment
  3. Real Estate Surveyor

About Washington Brown

Written by the company

Get Your Free Depreciation Quote

Washington Brown are experts in preparing depreciation schedules across Australia.

Each year, we prepare more than 13,500 reports, delivering $1.5 billion in depreciation savings.

Whether your property is a house, apartment, office suite or factory, Washington Brown can prepare the right depreciation schedule for you.

To find out how much depreciation you could be claiming, get a Quick Quote above.

One of our team will send you an obligation-free quote, as well as your estimated deductions if requested.

When Maximising Deductions Matters

Written by the company

Industry Experts
We know how to maximise your depreciation deductions, with over 40 years of experience and more than 227,500 depreciation schedules prepared.
Fast Turnaround
With one of the largest databases of construction projects across Australia, we aim to complete your report in less than a week from receiving your information.
Inspection-Free Options
If an inspection won't increase your deductions, we don't charge you for one! Visit our website to see why an inspection isn't always beneficial.

Upside Only

Double Your Fee or It's Free

Double Your Fee or It's Free
If we can't achieve at least double our fee in the first full year of deductions, then there is no cost to you!

Contact info

Promotion box for Washington Brown

Maximise Your Depreciation Deductions

Our Clients Claim an Average of $55,381 Over the First 10 Years.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,242)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional team and great value

Very friendly and professional team. Thorough, simple to upload details for depreciation. Great value and fast turn around.

June 16, 2026
Washington Brown logo

Reply from Washington Brown

Hello Brad,

Thank you for the wonderful review. That is so great to hear! Our team tries their best to ensure our clients' tax depreciation reports are comprehensive, detailed and simplified and knowing that that reflected in our servicxes is lovely.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 3 out of 5 stars

Service is quick

Service was quick and reasonable

June 15, 2026
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Reply from Washington Brown

Hello There, thank you for taking the time to leave us feedback. We appreciate it. We are glad to hear we could provide you with a quick, swift and resonably priced tax depreciation report. Thank you for choosing us for your tax depreciation needs.

Regards, The WB Team :)

Rated 4 out of 5 stars

Very easy to deal with and this was…

Very easy to deal with and this was fairly urgent where the staff made this happen inside usual time.
Thanks

May 14, 2026
Unprompted review
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Reply from Washington Brown

Hello Adam,

Thank you for the wonderful review. We appreciate the feedback. We pride ourselves on effeciency and responsiveness, so we're glad to hear that reflected in our services. Thank you for choosing us for your tax depreciation needs!

Regards, The WB Team :)

Rated 4 out of 5 stars

Great to communicate with

Great to communicate with, very happy with service.

May 18, 2026
Unprompted review
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Reply from Washington Brown

Hello Jane,

Thank you for your wonderful review! We're delighted to hear that you found our team great to communicate with and that you were very happy with the service you received. Providing a smooth, professional experience is something we take great pride in, so it's fantastic to know we delivered on that for you.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Professional, Proficient Service

This company is extremely professional and proficient at what they do with an easy customer internet platform. Thank you

May 29, 2026
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Reply from Washington Brown

Hello Joseph,

Thank you for your fantastic review! We're delighted to hear that you found our team professional, proficient, and easy to work with. We've worked hard to create a smooth and user-friendly online experience, so it's wonderful to know our customer platform helped make the process simple and convenient for you.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

I had a smooth experience wtih WB and…

I had a smooth experience wtih WB and the depreciation report was received on time.

May 7, 2026
Unprompted review
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Reply from Washington Brown

Hello Pablo,

Thank you for your 5-star review! We're delighted to hear that you had a smooth experience with Washington Brown and that your depreciation report was delivered on time.

Providing an efficient, hassle-free service while delivering quality reports is what we strive for, so it's wonderful to know we met your expectations.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Showed Excellence for a very complex job.

Washington Brown has was exceptional from the start. We had a very complex motel site with 4 different build dates and the renovation of two areas all to be depreciated. They reviewed everything up front and then spent a lot of one on one time with Ken who was fantastic at remembering all the details of our complex job and putting together 4 reports for each of the sections as we requested. Would highly recommend

May 8, 2026
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Reply from Washington Brown

Hello There,

Thank you for your fantastic 5-star review and for sharing your experience. We're delighted to hear that our team was able to assist with such a complex depreciation project and provide the level of detail and support required.

Complex properties often require a tailored approach, so it's wonderful to know that the upfront review process, ongoing communication, and the preparation of separate reports met your expectations.

We’ll be sure to pass your kind words on to Ken, who will be thrilled to hear that his attention to detail, dedication, and understanding of your unique requirements made such a positive impression.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

I was looked after very well.

I was looked after very well.
Answered all my questions, followed up/reminded me of things I needed to submit and provided the report real fast.
This was my second time working with them and will definitely choose them again next.

May 20, 2026
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Reply from Washington Brown

Hello Lailani,

Thank you for your wonderful 5-star review and for choosing us for a second time! We're thrilled to hear that our team kept you informed throughout the process, answered your questions, followed up when needed, and delivered your report quickly.

Providing a smooth, supportive experience from start to finish is something we strive for, so it's fantastic to know that our service made the process easy for you.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Responsive team and adjusting to client…

Responsive team and adjusting to client needs.

May 15, 2026
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Reply from Washington Brown

Hello Vishal,

Thank you for the five-star review. We appreciate it! That is amazing to hear! We are so thrilled to hear we could provide you with a responsive, detailed, and tailored depreciation schedule that helped you maximise your tax deductions.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Very responsive

Very responsive, reasonably priced and prompt. Will only be using WB moving forward.

May 13, 2026
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Reply from Washington Brown

Hello there,

Thank you for your kind review! We’re so pleased to hear you found our team responsive, prompt, and great value. It means a lot to know we’ve earned your trust moving forward, and we look forward to supporting you with all your future depreciation needs.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

We were referred to WB by our Accountant

We were referred to WB by our accountant Simon at Letizia Palmer after the purchase of 2 investment properties. First contact was with Abbey who just got things in motion immediately. Then Cristina who compiled the Depreciation Schedules for both properties. To both of you, Thank you!!! Both Schedules were released well before the stated completion date. We thought that this would be a costly exercise, but it turned out to be far from that and very good value. Too anyone purchasing Investment Properties, look no further this IS the Team that you need on your side.
Thank you again Ladies.

May 5, 2026
Unprompted review
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Reply from Washington Brown

Hello there,

Thank you so much for such a detailed and thoughtful review! We’re absolutely delighted to hear that your accountant referred you to us and that your experience with Abbey and Cristina was so positive from start to finish.

It’s fantastic to know Abbey was able to get things moving quickly and that Cristina delivered both depreciation schedules ahead of schedule. We’ll be sure to pass on your kind words to them — they’ll really appreciate the recognition.

We’re also so pleased the process exceeded your expectations in terms of both value and cost. Helping investors maximise outcomes while keeping things simple and efficient is exactly what we aim for.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Timely service

Timely service

May 6, 2026
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Reply from Washington Brown

Hello there,

Thank you for the five-star review! We’re so pleased to hear you were happy with our timely service. Delivering efficient turnaround while keeping the process smooth and stress-free is always our goal.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Very efficient

Very efficient, prompt and thorough report. Having utalised Washington Brown in the past, their service remains high.

Thank you

May 6, 2026
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Reply from Washington Brown

Hello Greg,

Thank you for the wonderful review and for your continued trust in Washington Brown! We’re so pleased to hear that you found the report efficient, prompt, and thorough, and that our level of service has remained consistently high over time.

Providing reliable, high-quality support for our returning clients is something we truly value, so your feedback means a lot to the team.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Quick affordable assessment

Quick affordable assessment

May 5, 2026
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Reply from Washington Brown

Hello Luke,

Thank you for the great review! We’re so pleased to hear that you found the assessment quick and affordable. Providing efficient service and great value for our clients is always our goal.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Third time using Washington Brown!

This is my 3rd depreciation schedule with Washington Brown, and they are consistently excellent. Their online portal is incredibly user-friendly, making the whole process simple and stress-free.

A massive shoutout to their surveyor, David, who conducted the inspection. He was professional and thorough, picking up details that will definitely maximise my tax returns. Combined with their top-tier customer service, it’s excellent value for money.

If you have a rental property, don’t settle for a basic report—these guys are the experts!

April 17, 2026
Unprompted review
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Reply from Washington Brown

Hello Kishor,

Thank you for your incredible review and for continuing to us with your depreciation schedules! We’re thrilled to hear that your experience has remained consistently excellent across all three reports.

It’s fantastic to know that our online portal made the process simple and stress-free, and we’ll be sure to pass your kind words on to David. He’ll be delighted to hear that his professionalism and attention to detail stood out and helped maximise your potential tax returns.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company, staff helped to claim maximum depreciation value.

April 12, 2026
Unprompted review
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Reply from Washington Brown

Hello Sunny,

Thank you for the great review. We are super happy to hear you had a great tax depreciation experience with us and that we could help maximise your depreciation value. Ensuring our clients receive every deduction they’re entitled to is exactly what we aim for.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

What an easy process!

What an easy process!, thank you so much

May 3, 2026
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Reply from Washington Brown

Hello Valerie,

Thank you for the lovely review! We’re so pleased to hear that you found the process easy and seamless. Making tax depreciation straightforward and stress-free for our clients is exactly what we aim for.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Excellent Service

April 16, 2026
Unprompted review
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Reply from Washington Brown

Hello Viwat,

Thank you for the wonderful review! We’re delighted to hear that you had an excellent experience with our team. Providing high-quality service and making the process as smooth as possible is always our goal.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

very professional

April 15, 2026
Unprompted review
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Reply from Washington Brown

Hello there, Hello,

Thank you for your 5-star feedback! We’re really pleased to hear you found our service very professional — that’s exactly the standard we aim to deliver every time.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Washington Brown was excellent and…

Washington Brown was excellent and efficient in getting my report done!

May 5, 2026
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hello Vith,

Thank you for the wonderful review! We’re so glad to hear you found our team excellent and efficient in getting your report completed. That’s exactly the experience we aim to deliver every time.


Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

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