Washington Brown Reviews 1,162

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many people highlight the prompt response times and the reasonable pricing of the services. Consumers also appreciate the clear, detailed, and comprehensive reports provided, often noting the ease of the user experience. However, some customers also noted that the company was quite pushy when it came to "signing up" for their service. A few other people also felt that follow-up emails were sometimes required to track the progress of the report preparation.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and expertise.... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt... See more

Price

Reviewers consistently express satisfaction with the pricing. Customers frequently mention competitive and... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, accommodating and professional staff at competitive prices, were just the icing on the cake at Washington Brown. The cake itself is glorious. They will not charge you if what you claim is le... See more

Company replied

Rated 5 out of 5 stars

Staff at Washington Brown were easy to contact, clearly understood my requirement and were proactive during the time of any interaction that I have had. I wanted to get my dep schedule and this was my... See more

Company replied

Rated 5 out of 5 stars

Fast, easy process with good communication from staff via phone calls. It was great that they were able to conduct their assessment without a site visit and passed on the savings in the report fee.

Company replied

Rated 5 out of 5 stars

Washington Brown is very helpful and prompt responding to my email or calls. Everyone from the team helps me to complete the depreciation report in a timely manner also guide me through what documents... See more

Company replied


Company details

  1. Quantity Surveyor
  2. Property Investment
  3. Real Estate Surveyor

About Washington Brown

Written by the company

Get Your Free Depreciation Quote

Washington Brown are experts in preparing depreciation schedules across Australia.

Each year, we prepare more than 13,500 reports, delivering $1.5 billion in depreciation savings.

Whether your property is a house, apartment, office suite or factory, Washington Brown can prepare the right depreciation schedule for you.

To find out how much depreciation you could be claiming, get a Quick Quote above.

One of our team will send you an obligation-free quote, as well as your estimated deductions if requested.

When Maximising Deductions Matters

Written by the company

Industry Experts
We know how to maximise your depreciation deductions, with over 40 years of experience and more than 227,500 depreciation schedules prepared.
Fast Turnaround
With one of the largest databases of construction projects across Australia, we aim to complete your report in less than a week from receiving your information.
Inspection-Free Options
If an inspection won't increase your deductions, we don't charge you for one! Visit our website to see why an inspection isn't always beneficial.

Upside Only

Double Your Fee or It's Free

Double Your Fee or It's Free
If we can't achieve at least double our fee in the first full year of deductions, then there is no cost to you!

Contact info

Promotion box for Washington Brown

Maximise Your Depreciation Deductions

Our Clients Claim an Average of $55,381 Over the First 10 Years.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Timely response and price was…

Timely response and price was reasonable.

June 25, 2025
Washington Brown logo

Reply from Washington Brown

Hi there, thank you so much for the review. We appreciate your valuable feedback! We are glad to hear that we could provide assistance in providing you with a reasonably priced and timely depreciation schedule report. Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Washington Brown is very helpful and responsive.

Washington Brown is very helpful and prompt responding to my email or calls. Everyone from the team helps me to complete the depreciation report in a timely manner also guide me through what documents are needed during the process. They will valuate if a site visit is needed based on my situation to maximize my depreciation report. Thanks for their team effort. And the bonus is that they provide future renovation update for my depreciation report which is very handy and helpful.

July 2, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hello Hastin, thank you so much for the great review. We appreciate it! The team are so happy to hear you had a great depreciation schedule report and that we could assist in ensuring your report was completed in a timely manner. We always try our best to assist and guide all our clients every step of the way. And we're glad that's reflected in our services. Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Great staff who really care and want to…

Great staff who really care and want to make sure the best outcome is provided to the customer.

March 3, 2025
Washington Brown logo

Reply from Washington Brown

Hi Sheila, thank you so much for the great review! We are delighted to hear that we could provide you with a seamless and efficient depreciation schedule process. We genuinely care about our clients and always aim to deliver the best possible outcome — so it’s wonderful to hear that came through in your experience with our team.

Regards, The WB Team :)

Rated 5 out of 5 stars

Great to deal with from beginning to…

Great to deal with from beginning to end with a detailed report. Great follow up customer service

May 22, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hi Paul, Thanks so much for your lovely review! The team are pleased to hear you had a great depreciation schedule experience with us, from start to finish.

Providing a detailed report is just the beginning, and we’re glad our follow-up service made you feel supported every step of the way.

Warm regards,
The Washington Brown Team :)

Rated 5 out of 5 stars

Excellent report and smooth process

My depreciation report is better than my expectations because the site inspector found many items, which were renovated after I moved in, should be included. Washington Brown is the professional with depreciation reports. Strongly recommend them especially they will engage a thorough inspection and dedicated report preparation.

June 19, 2025
Washington Brown logo

Reply from Washington Brown

Hi There, Thank you so much for the fantastic review! 🌟

The team is thrilled to hear your depreciation report exceeded expectations — that’s exactly the outcome we aim for!

Our team tries their best to spot every eligible detail, including post-move-in renovations, so you get the maximum return you’re entitled to.

Here’s to making the most of your investment!

Warm regards,
The Washington Brown Team :)

Rated 5 out of 5 stars

Great job

Great job in an affordable price.

June 19, 2025
Washington Brown logo

Reply from Washington Brown

Hi Ajay, thank you for your valuable feedback. We appreciate it! The team are so happy to hear they could provide you with a great and cost-effective depreciation schedule report.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

The cake and the icing!

Friendly, accommodating and professional staff at competitive prices, were just the icing on the cake at Washington Brown. The cake itself is glorious. They will not charge you if what you claim is less than what it will cost you and were cheaper than a main competitor. They have been patient with me sending through portions of receipts over an extended period of time and always following up with me. I am a busy person and rely and appreciate this. They have been very supportive during this process. I cannot recommend them highly enough.

June 24, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Dear Elizabeth, Wow — thank you so much for this incredible feedback! We're absolutely thrilled that you had such a positive experience with our team. Ensuring we remain professional, and accommodating is something we truly pride ourselves on, and it’s great to hear that our flexible pricing and support made a difference for you.

We completely understand how busy life can get, so we’re always happy to work with our clients at their pace and follow up when needed. It’s wonderful to know that our patience and communication helped make the process easier for you.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Washing Brown were very easy to deal…

Washing Brown were very easy to deal with very efficient and thorough and we have used them a few times now because of their fantastic service.

June 24, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hello Donna, Thank you for the wonderful feedback. We appreciate it! The team is delighted to hear you had a great experience with us and that we were able to provide you with an efficient, thorough, and seamless depreciation schedule process. Thank you for choosing us for your tax depreciation needs!

Rated 4 out of 5 stars

....

The report was prepared on time as informed prior to engaging

June 12, 2025
Washington Brown logo

Reply from Washington Brown

Hi there, Thank you for your feedback! We’re pleased to hear the report was delivered on time, just as promised. Timely service is something we take pride in, and we’re glad it made a difference for you. Looking forward to assisting you again! Regards, The WB Team :)

Rated 5 out of 5 stars
Washington Brown logo

Reply from Washington Brown

Hello Warren, Thank you for your feedback! We're glad to hear you found the report both prompt and comprehensive—exactly what we aim for. We appreciate your support and hope to assist you again soon! Regards, The WB Team :)

Rated 5 out of 5 stars

Great service- simple and comprehensive

Great service- simple and comprehensive

June 12, 2025
Washington Brown logo

Reply from Washington Brown

Hello, thank you for your review. We appreciate it! The team is delighted to hear that we could provide you with a simple and comprehensive depreciation report. Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Great report for a competitive price…

Great report for a competitive price returned very quickly ! Thank you so much
Customer service is also great

June 11, 2025
Washington Brown logo

Reply from Washington Brown

Hello, thank you for the great review. We appreciate it! We’re so glad you were happy with the quality of the report, the quick turnaround, and the competitive pricing. It's also lovely to hear that our customer service hit the mark! Thank you for choosing us for your tax depreciation needs! Regards, The WB Team 😊

Rated 5 out of 5 stars

Great service AWESOME!!!

Great service AWESOME!!!
Very happy :) :) :)

January 1, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hi there, Wow—thank you so much for the great feedback! 🤩
We’re thrilled to hear you’re very happy with our service. Your energy made our day!

Thanks for choosing Washington Brown — we can’t wait to work with you again. Regards, The WB Team :)

Rated 5 out of 5 stars

We needed a depreciation report in a…

We needed a depreciation report in a very short timeframe and Washington Brown turned it around super quickly and exceeded expectations. Am very grateful.

June 6, 2025
Washington Brown logo

Reply from Washington Brown

Hello, Thank you so much for your lovely feedback!
We understand that sometimes things move fast in property—so we’re thrilled we could deliver your depreciation report quickly and exceed your expectations.

We truly appreciate your kind words and look forward to supporting you again in the future. Regards, The WB Team :)

Rated 5 out of 5 stars

Efficient and reliable service

Efficient and reliable service. Once again.

June 3, 2025
Washington Brown logo

Reply from Washington Brown

Hi Jeremy, Thank you for your continued trust and kind words!
We’re so pleased to hear that you’ve found our service efficient and reliable—again! It’s always a pleasure working with returning clients like you.

Wishing you all the best on your investment journey. Regards, The WB Team :)

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

June 2, 2025
Washington Brown logo

Reply from Washington Brown

Hi there, Thanks so much for your lovely feedback! 😊
We're really glad to hear you found our team helpful and friendly — that’s exactly the experience we aim to deliver with every depreciation schedule. Thank you for choosing us for your tax depreciation needs! Regards, The WB Team.

Rated 5 out of 5 stars

Quick and easy cost effective.

Quick and easy. Very Cost Effective. I did not even had to shop arround.

May 26, 2025
Washington Brown logo

Reply from Washington Brown

Hi Arun, thanks for the excellent review. We appreciate it! The team is delighted to hear we could provide you with a cost-effective, quick and easy depreciation report experience. Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Excellent service.

May 22, 2025
Washington Brown logo

Reply from Washington Brown

Hi There, thank you for your feedback. We appreciate it! The team is thrilled to hear they could provide you with an excellent and thorough depreciation schedule experience. Regards, The WB Team :)

Rated 5 out of 5 stars

Washington Brown’s Reasonable Fee

Washington Brown’s fee is reasonable. Process is easy to follow and staffs are very patient in guiding us throughout the engagement.

May 9, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hi Edwin, Thank you so much for the great review! We're thrilled to hear you found your depreciation schedule process smooth and our team supportive throughout your engagement. If you ever need assistance in the future, we’re always here to help! Regards, The WB Team :)

Rated 5 out of 5 stars

Washington Brown were very easy to deal…

Washington Brown were very easy to deal with whilst being very professional. They know what they are doing for sure.

May 22, 2025
Washington Brown logo

Reply from Washington Brown

Hi Carl, Thanks so much for your great feedback! We're so glad you found our team easy to work with and professional. It means a lot to know you felt confident in our expertise! Thank you for choosing us for your tax depreciation needs. Regards, The WB Team :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look