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Rated 1 out of 5 stars

The removal itself was ok. The customer service was quite bad. I don’t think I have ever been treated this was as a customer before. They gave me a wrong quote, which I wasn’t happy about. I fell put... See more

Company replied

Rated 5 out of 5 stars

Great communication from start to finish. They helped us out same day with waste that was left by contractors/estate agent who we used for some renovation work in thr flat and they didn't bother to d... See more

Rated 5 out of 5 stars

We used Waste collector for 2 jobs in the same week! One was planned the other super last minute ( late message and an early visit the next day). Transparency is key! Communication and flexibilit... See more

Rated 5 out of 5 stars

Would hesitate to recommend Brilliant service, certainly by far the cheapest quote and I got a few! Very responsive to messages and gave an accurate estimation of the cost. Provided a time frame... See more

Company replied

Company details

  1. Garbage Collection Service

Written by the company

Rubbish Removal And Waste Collection Service In London and Surrounding Areas. Hassle-Free And Cost-Effective Waste Collection Service From 34.99. If you have Rubbish or Unwanted Items Get in Touch for A Free Quote.


Contact info

4.0

Great

TrustScore 4 out of 5

80 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service

Great service! I used them to remove a lot of garden waste from our garden. It would have taken me at least 4 trips to the recycle centre to do it myself. They were very easy to communicate with and were available straight away. The 2 guys phoned me 30 mins before they arrived. They were very polite and efficient and left my garden tidy. I thought the cost was reasonable. I will happily use them again and can highly recommend them.

April 2, 2025
Unprompted review
Waste Collectors logo

Reply from Waste Collectors

Thank you!

Rated 5 out of 5 stars

Excellent service

I had a 5 years over grown dumping ground at the end of my garden, I got in contact with this company and from the first time of speaking to them they was so helpful and very easy to talk to, I can’t say a bad word about them or their work ! A really lovely friend group of men. I’m absolutely over the moon with the end result I can’t recommend this company enough ! Thank you so much for all your help if needed I would definitely you them again.

March 25, 2025
Unprompted review
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Reply from Waste Collectors

Thank you!

Rated 5 out of 5 stars

Friendly and Efficient

The company was friendly, efficient and fast. They communicated well with me and their quote was accurate for the volume of waste I had.

The gents were especially careful when they saw I had little children and took extra care to clear all debris.

I had my area cleared within 24 hours of making contact. Very happy.

March 7, 2025
Unprompted review
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Reply from Waste Collectors

Thank you!

Rated 5 out of 5 stars

Would hesitate to recommend

Would hesitate to recommend

Brilliant service, certainly by far the cheapest quote and I got a few! Very responsive to messages and gave an accurate estimation of the cost.
Provided a time frame and called when 30 mins away - same day collection 4hrs after I messaged.
Thank you !

March 3, 2025
Unprompted review
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Reply from Waste Collectors

Thank you!

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Rated 5 out of 5 stars

Great service

Great service, phoned am. Price agreed pm pick up. Clean and tidy and excellent driver. Well done

March 1, 2025
Unprompted review
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Reply from Waste Collectors

Thank you!

Rated 5 out of 5 stars

Full five stars

Full five stars. They made a difficult job look easy. It was efficient and by the numbers. Thank you.

February 4, 2025
Unprompted review
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Reply from Waste Collectors

Thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service! Everything was done within 24 hours since the moment I send an enquiry. Very professional and friendly team. Will definitely use again.

January 26, 2025
Unprompted review
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Reply from Waste Collectors

Thank you!

Rated 2 out of 5 stars

BEWARE

BEWARE: insure you list every single item even if you have taken photos. Because if you have not listed an item they will say you never told us that and want to charge you more.
I wont be using this company again

January 18, 2025
Unprompted review
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Reply from Waste Collectors

Hi,

Thank you for your feedback — we’re sorry to hear you were disappointed.

To clarify, we always do our best to provide accurate quotes based on the information and photos sent to us in advance. However, if additional items are added on the day or certain things weren’t visible or mentioned beforehand, the final price may need to be adjusted to reflect the extra volume or weight. This is standard practice across the industry and ensures fairness for everyone.

We never intend to mislead anyone — our aim is always to be transparent, and we make it clear that if anything changes, you’re under no obligation to go ahead with the job.

Thanks again for your comments, and we’re sorry to hear you won’t be using us again.

Best wishes,

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Rated 1 out of 5 stars

Verbally abused by staff

The whole experience was horrendous. Firstly, they asked for more money than what was quoted and verbally abused me when I refused to pay the extra. Secondly, I was on a train and left it with the reception of my storage unit that I sent to them beforehand. When they couldn't find the place, they blamed me for wasting their time, even though I kept communicating with them over text. Overall, a nono. :( Use their service wisely. I have submitted photos of our conversation on google review, see over there.

January 11, 2025
Unprompted review
Waste Collectors logo

Reply from Waste Collectors

Hi [Customer's Name],

Thank you for your review — we’d like to offer our side of the situation for clarity.

When our team arrived, the amount of rubbish present was more than what had been previously communicated. We quoted based on the information provided, but when there’s extra volume or weight, the price naturally has to be adjusted. This is always explained upfront, and you’re never obligated to proceed.

What’s particularly disappointing for us is that our team waited outside the location for over an hour and a half, trying to contact someone to get proper instructions on where to collect the rubbish. Despite your message saying everything had been arranged with the reception, there was no clear access or guidance provided, which caused a major delay.

Even after all that, we did not charge a call-out fee for the wasted time. We simply requested a small additional fee to cover the team's waiting time, which is fair considering the circumstances — but this was refused.

In situations like this, we would’ve been within our rights to keep the deposit and leave, but we still stayed and did the job.

We always aim to provide professional, respectful service, and we ask for the same in return.

Wishing you all the best,

Rated 5 out of 5 stars

2 jobs 5 star!!!

We used Waste collector for 2 jobs in the same week! One was planned the other super last minute ( late message and an early visit the next day).

Transparency is key! Communication and flexibility we highly recommend

Thanks to Kolyo for being so proactive!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

I am so glad that i found Nick

I am so glad that i found Nick. He was very nice to find a slot for me in a fully booked day for him, because I was leaving for my holiday and he did after hours service , because of it. The communication was quick and smooth and the service was excellent, my garden and storage room are clean and ready for decoration once I come back from my holiday. I would recommend him 100%

August 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish. They helped us out same day with waste that was left by contractors/estate agent who we used for some renovation work in thr flat and they didn't bother to dispose it.
Guys who came to collect were very friendly..

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

Nick was a very difficult person to…

Nick was a very difficult person to deal with . He thought it was rude that I phoned to ask when I could expect the guys to show up . They were already 1 hour late , or into their time slot . Apparently we are expected to sit at home for 3.5 hrs and wait . Its all about their convenience not the customers. He wanted to cancel and then he didnt and then he did . He is the rude one , I suspect its not the first time hes been called rude . Save yourself a headache and go to junkhunters .

July 19, 2024
Unprompted review
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Rated 1 out of 5 stars

I am extremely dissatisfied with Nick…

I am extremely dissatisfied with Nick at Waste Collectors. They charged me £65 upfront for a PCN ticket, promising a refund within 21 days. It has now been 27 days, and they claim to be "looking into it," despite the deadline having passed. This is a clear scam, and I strongly advise against doing business with this fraudulent company. Scammers: waste-collectors

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We’ve had this company for our green waste removal, can say they have been extremely fast and brilliant. They have taken everything we wanted to get rid off and have left the place clean after. Very quick and easy communication between myself and Kolyo. Definitely would recommend.

June 27, 2024
Unprompted review

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