As a new business we didn't forsee the amount of packakging and rubbish we would have. So we contacted Jake at Waste Managed and we quickly got an account set up so our garden wont look like Steptoe's... See more
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Review summary
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Reviews shaping this summary
I contacted some companies for waste management as I will soon be opening my own tattoo studio. Despite working in the industry for some time I haven't managed a shop before. Waste Managed contacted m... See more
Company replied
I have recently gone through the process of changing our waste management provider, and Sam at Waste Managed has been fantastic throughout. From the outset, he was patient, knowledgeable, and... See more
Company replied
Really helpful and gave good suggestions. I spoke to Sam Robertshaw who was super proactive and kept my reguarly updated on the delivery of the bin. He also suggested which would be the right bin for... See more
Company replied
Company details
Written by the company
Welcome to WasteManaged, we are commited to helping customers take control of their waste management needs. Established in 2020, WasteManaged is an innovative business designed to help customers take control of their business costs by offering simple, fair and fixed fees for waste collection. Our service is designed to save businesses time and money and to provide them with a reliable and professional waste management service. We provide a full range of waste collection services, including waste removal, recycling, and waste management. We understand that businesses can be overwhelmed with the costs associated with managing their waste, and our team of experienced professionals are here to help. We can help you design a custom waste management plan that meets your needs and budget. Our team of experts are dedicated to providing you with honest and reliable advice. No if’s, no buts, no hidden charges or small print. We calculate the cost for all your current waste needs over the year and then spread this over 12 equal payments every month – easy! Think of it like a gym membership, but without the hard work and lycra. Simple, fair, fixed pricing. That’s better. No more up and down, because running your business is challenging enough. Get WasteManaged. Problem. Solved.
Contact info
41-51 Grey Street , NE1 6EE, Newcastle, United Kingdom
- 03333445477
- complaints@wastemanaged.co.uk
- wastemanaged.co.uk
3.9
Great
12K reviews
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Very good service
July 1, 2026
Reply from Waste Managed
Dear Azim,
Thank you for your kind words regarding WasteManaged. We are delighted to hear that you found our service to be very good.
If you have any further feedback or questions, please do not hesitate to get in touch. We are here to assist you in any way we can.
Thank you once again for your positive review.
Warm regards, Team@WasteManaged
Getting started
Brett is a very professional and friendly and tailored a plan than suits my needs
Impressed so far , would highly recommend this company.
July 1, 2026
Unprompted review
Reply from Waste Managed
Dear Sharon,
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that Brett was able to provide you with a tailored plan that meets your needs. Your recommendation means a lot to us and we truly appreciate your trust in our services.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. We are here to help in any way we can.
Thank you again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Great communication
Great communication, friendly and patient with all enquiries.
July 1, 2026
Unprompted review
Reply from Waste Managed
Dear Gemma,
Thank you for taking the time to share your experience with WasteManaged. We are delighted to hear that you found our communication to be great, and appreciated our friendly and patient approach to handling all of your enquiries.
At WasteManaged, we strive to provide exceptional customer service at every touchpoint, and feedback like yours serves as a great motivation for us to continue delivering on that promise.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out to our team.
Thank you once again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Amanda,
Thank you for your kind words about WasteManaged. We are delighted to hear that you found our service to be excellent. Our team works hard to provide top-notch solutions for all our customers.
If you have any further feedback or suggestions, please do not hesitate to get in touch. We are always looking for ways to improve our services and your input is invaluable.
Thanks again for choosing WasteManaged.
Warm regards, Team@WasteManaged
New contract
Tom Kelly dealt with my queries and helped me to set up a new contract with ease. Tom was so friendly and explained everything clearly for me to understand. Thank you so much 😊
June 30, 2026
Unprompted review
Reply from Waste Managed
Dear Katie,
Thank you for your kind words about Tom's assistance with setting up your new contract for WasteManaged. We are delighted to hear that Tom provided you with a friendly and clear explanation throughout the process. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
Very helpful and professional.
June 30, 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found our services to be helpful and professional.
Our team strives to provide top-notch solutions for waste management, and we are pleased to know that our efforts have made a positive impact on your experience.
Should you have any further questions or require assistance, please do not hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Great customer service from Kieron
Kieron responded quickly to my enquiry, was extremely helpful and didn’t try the usual sales push. He listened to what I wanted and has provided a great service.
June 30, 2026
Reply from Waste Managed
Dear Mrs Lee,
Thank you for taking the time to share your experience with us. We are delighted to hear that Kieron was able to assist you promptly and effectively without employing any pushy sales tactics. Our team takes great pride in listening to our customers' needs and providing top-notch service.
If you have any further questions or require assistance in the future, please do not hesitate to contact us.
Warm regards, Team@WasteManaged
Saved my business a significant amount of money 😊
I’m so happy with the service I’ve received from this waste management company. A special thank you to Billy, who looked after everything from start to finish. He was never pushy and took the time to answer all my questions, explaining every step of the process and keeping in touch throughout.
As a business owner, changing waste providers can be quite stressful. I was worried about delays, new bins arriving on time, and making sure there wasn’t any gap in collections especially during the warmer months when that’s the last thing you want. Billy made the whole transition completely smooth and gave me confidence that everything would be taken care of.
On top of that, he helped me secure a much better deal, saving my business a significant amount of money. In the current climate, every saving counts, and it’s made a real difference to managing my cash flow. I genuinely appreciate the excellent service and would happily recommend Billy and the company to anyone looking for a reliable and professional waste management provider.
June 30, 2026
Unprompted review
Reply from Waste Managed
Dear Azadeh,
Thank you for taking the time to share your experience with WasteManaged. We are delighted to hear that Billy provided you with exceptional service throughout the waste management transition process. We understand the importance of a smooth transition, especially when it comes to ensuring timely collections during crucial periods.
At WasteManaged, we strive to make the transition as seamless as possible for our valued customers, and we are glad to hear that Billy's dedication and commitment to excellence were reflected in your experience. We will make sure to pass along your kind words to Billy as recognition of his outstanding efforts.
Thank you once again for choosing WasteManaged as your waste management provider. We look forward to continuing to meet your waste management needs in the future.
Warm regards, Team@WasteManaged
Lovely and helpful phone call with no…
Lovely and helpful phone call with no wasted time or trying to sell something am not looking for.
June 30, 2026
Reply from Waste Managed
We are delighted to hear that you had a positive experience with our team during your recent phone call. Our goal at WasteManaged is to provide helpful and efficient service without any unnecessary sales pressure. We appreciate your feedback and look forward to assisting you with your waste management needs in the future.
Warm regards, Team@WasteManaged
Excellent
Shaun was very helpful and sorted my business a great deal for our waste collection.
June 29, 2026
Reply from Waste Managed
Thank you for taking the time to leave a review for WasteManaged. We are pleased to hear that Shaun was able to assist you in sorting out a great deal for waste collection for your business.
Our team works hard to provide excellent service and solutions to our customers, and it is rewarding to know that Shaun was able to meet your needs effectively. Your feedback is greatly appreciated and we look forward to continuing to support your waste management requirements in the future.
Warm regards, Team@WasteManaged
Good work from Johnathan
June 29, 2026
Reply from Waste Managed
Dear Mohammad,
Thank you for your kind words about WasteManaged. We are delighted to hear that Johnathan provided you with good work.
If you have any further feedback or questions, please do not hesitate to let us know. We are here to assist in any way we can.
Warm regards, Team@WasteManaged
Brett has been fantastic with getting…
Brett has been fantastic with getting me set up. He’s kept me really informed and provided great advice.
June 29, 2026
Reply from Waste Managed
Dear Chloe,
Thank you for taking the time to share your experience with Brett and WasteManaged. We are delighted to hear that Brett has provided you with fantastic support and valuable advice throughout the setup process.
We strive to ensure that our customers are well-informed and receive the assistance they need, so it is wonderful to know that Brett has achieved this with you.
If you have any further questions or require additional assistance, please do not hesitate to get in touch with us.
Thank you once again for your kind words.
Warm regards, Team@WasteManaged
They are very polite and humble until…
They are very polite and humble until you sign the contract. Once the contract is signed, they no longer stick to the promised waste collection schedule. They take the monthly service fee in advance, fail to provide the agreed service, and when you complain, they simply say they use third-party contractors and cannot offer any refund.
Even though there is no clause in the contract allowing it, they increase the service price before the contract expires and then try to justify it. No matter what you do, this company will not satisfy you.
The moment you tell them you are cancelling the contract at the end of its agreed term, the monthly service fee they had been charging you (£74.26 including VAT) suddenly drops to around £40 including VAT. This clearly suggests that their goal is simply to charge customers as much as they can.
Even after you inform them that your contract is ending, give the required notice, and pay your final invoice, they continue sending invoices, claiming that it is an automatic process.
Anyone is free to use this company if they wish, but based on my experience over the past year, I do not believe they provide the level of service they promise.
My advice to anyone whose contract is coming to an end is to cancel the company's Direct Debit with your bank as well. Otherwise, they may continue collecting payments from your account without you realising it.
June 29, 2026
Unprompted review
Reply from Waste Managed
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Reply from Waste Managed
Dear Scott,
We are pleased to hear that you found the setup process of WasteManaged fast and easy. Our team is dedicated to providing a user-friendly experience for our customers.
Thank you for your feedback and for choosing WasteManaged for your waste management needs.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Jaydip,
Thank you for your feedback on WasteManaged. We are delighted to hear that you find it good for a start and that you currently like everything about it.
If you have any further comments or suggestions, please feel free to share them with us. We always strive to provide the best possible experience for our customers.
Warm regards, Team@WasteManaged
Worst service ever !!
Worst service ever !!! Avoid to get those services. Basically they tie you in and you cannot change anything . Missed collections and terrible customer service.
June 29, 2026
Unprompted review
Reply from Waste Managed
Dear Mark,
Thank you for taking the time to leave your review. We have requested further information from you in order for us to locate your account. If you could please respond at your earliest convenience so we can assist you further. We look forward to hearing from you.
Best Regards, Team @ WasteManaged
Very helpful and asked sufficient…
Very helpful and asked sufficient questions to find product to meet my needs.
All explained well - seems quite straightforward
June 29, 2026
Unprompted review
Reply from Waste Managed
Dear Irene,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found the process helpful and that our team asked the right questions to understand your requirements. We strive to make the information provided clear and straightforward for our customers, and we are thrilled to hear that this was your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We truly appreciate your support.
Warm regards, Team@WasteManaged
Very good service and easy to do
June 28, 2026
Unprompted review
Reply from Waste Managed
Dear Andrei,
Thank you for your kind review of WasteManaged. We are pleased to hear that you found our service to be very good and easy to use.
Our team works hard to ensure that our customers have a seamless and efficient experience, and we are delighted that you found this to be the case.
If you have any further feedback or suggestions for improvement, please do not hesitate to get in touch.
Thank you once again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Very helpful explained everything in…
Very helpful explained everything in detail looked for good prices.
Very good customer services
June 29, 2026
Unprompted review
Reply from Waste Managed
Dear Jean,
Thank you for your kind words and for taking the time to share your experience with WasteManaged. We are delighted to hear that you found our services helpful and that our team provided detailed explanations and excellent customer service.
Our goal is to always ensure that our customers are satisfied with our level of service and pricing. We greatly appreciate your feedback and look forward to continuing to meet your needs in the future.
Warm regards, Team@WasteManaged
Really helpful and gave good…
Really helpful and gave good suggestions. I spoke to Sam Robertshaw who was super proactive and kept my reguarly updated on the delivery of the bin. He also suggested which would be the right bin for my business! Great customer service and good guy !
June 15, 2026
Reply from Waste Managed
Dear Qais,
Thank you for taking the time to share your experience with us. We are thrilled to hear that Sam provided you with helpful suggestions and delivered great customer service. We are proud to have team members who go above and beyond to ensure our customers' needs are met. We are glad to hear that Sam was able to assist you in finding the right bin for your business.
If you have any further questions or require assistance in the future, please do not hesitate to contact us.
Warm regards, Team@WasteManaged
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