As a new business we didn't forsee the amount of packakging and rubbish we would have. So we contacted Jake at Waste Managed and we quickly got an account set up so our garden wont look like Steptoe's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted some companies for waste management as I will soon be opening my own tattoo studio. Despite working in the industry for some time I haven't managed a shop before. Waste Managed contacted m... See more
Company replied
I have recently gone through the process of changing our waste management provider, and Sam at Waste Managed has been fantastic throughout. From the outset, he was patient, knowledgeable, and... See more
Company replied
Really helpful and gave good suggestions. I spoke to Sam Robertshaw who was super proactive and kept my reguarly updated on the delivery of the bin. He also suggested which would be the right bin for... See more
Company replied
Company details
Written by the company
Welcome to WasteManaged, we are commited to helping customers take control of their waste management needs. Established in 2020, WasteManaged is an innovative business designed to help customers take control of their business costs by offering simple, fair and fixed fees for waste collection. Our service is designed to save businesses time and money and to provide them with a reliable and professional waste management service. We provide a full range of waste collection services, including waste removal, recycling, and waste management. We understand that businesses can be overwhelmed with the costs associated with managing their waste, and our team of experienced professionals are here to help. We can help you design a custom waste management plan that meets your needs and budget. Our team of experts are dedicated to providing you with honest and reliable advice. No if’s, no buts, no hidden charges or small print. We calculate the cost for all your current waste needs over the year and then spread this over 12 equal payments every month – easy! Think of it like a gym membership, but without the hard work and lycra. Simple, fair, fixed pricing. That’s better. No more up and down, because running your business is challenging enough. Get WasteManaged. Problem. Solved.
Contact info
41-51 Grey Street , NE1 6EE, Newcastle, United Kingdom
- 03333445477
- complaints@wastemanaged.co.uk
- wastemanaged.co.uk
3.9
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better than expected
Smooth operation, everything made sense and was explained in a clear manner, Ella and Jamil were great.
June 26, 2026
Reply from Waste Managed
Dear Mursal,
Thank you for taking the time to share your experience with us. We are delighted to hear that your interaction with our WasteManaged product was smooth and the information provided was clear and easy to understand. Ella and Jamil will be thrilled to hear that their assistance was greatly appreciated.
Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
The quality was consistent
The quality was consistent, the communication was clear, and the overall experience felt smooth and professional. Thank you!
June 26, 2026
Reply from Waste Managed
Dear Gita,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found the quality consistent, the communication clear, and that your overall experience with us was smooth and professional.
Your satisfaction is our top priority, and we appreciate your kind words. Should you have any further questions or require assistance in the future, please do not hesitate to reach out to us.
Thank you again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Jake was very professional and helpful!!
Jake was very professional and helpful!!
June 26, 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your experience with us. We are delighted to hear that Jake provided you with professional and helpful service. Our team at WasteManaged strives to deliver top-notch service to all our customers, and we are pleased to hear that Jake's efforts have met your expectations.
Should you need any further assistance or have any questions, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Disaster from the start. Missing collections, then charging £700 to leave!
Avoid Waste Managed at all costs. From the very beginning of our contract, they failed to provide any service whatsoever for the first TWO MONTHS. I was forced to call them almost every other day just to get them to collect our waste, wasting hours of my time and business revenue. They never reimbursed us for this stressful and costly onboarding process.
Even after that, missed collections continued to happen from time to time. Now that we want to part ways because they cannot deliver the service we pay for, they are trying to hit us with an extortionate £700 "determination charge" to lock us in until 2028.
This company is in material breach of contract. A service this poor is not worth £700. We are an active independent business in Falmouth and network closely with many other local companies. We will make it our absolute priority to ensure that NO new business in Falmouth is ever recommended Waste Managed.
We expect their management to contact us immediately, waive this ridiculous fee, and close our account.
June 24, 2026
Unprompted review
Reply from Waste Managed
Dear Vlad,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Very helpful I filled form online and…
Very helpful I filled form online and got call back within 30 minutes and signed waste management contract
June 26, 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your feedback on WasteManaged. We are thrilled to hear that you found our service very helpful and efficient in getting your waste management needs sorted promptly.
At WasteManaged, we pride ourselves on providing top-notch customer service and making the process as seamless as possible for our clients. We are delighted that you had a positive experience filling out the form online and receiving a prompt call back within 30 minutes to sign a waste management contract.
Please do not hesitate to reach out if you have any further questions or require assistance in the future.
Thank you again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Good conversation
June 25, 2026
Reply from Waste Managed
Dear Zafer,
Thank you for sharing your thoughts on WasteManaged. We are delighted to hear that you had a good experience with our product. Your feedback is greatly appreciated and we will continue to strive for excellence in providing top-notch service to our customers.
Warm regards, Team@WasteManaged
We urgently needed waste collection…
We urgently needed waste collection services after another supplier pulled out of our pre-agreed contract.
Billy Wyatt and the Waste Managed team were absolutely fantastic, resolving our issue swiftly, and even managed to provide a lower price than the contract we had previously!
Fantastic customer support, before we'd even signed a contract - great start to what we're hoping will be an amazing service for our business.
June 25, 2026
Unprompted review
Reply from Waste Managed
Dear Fletcher,
Thank you for taking the time to share your experience with WasteManaged. We are delighted to hear that our team was able to swiftly resolve your waste collection needs and provide a more competitive price than your previous contract.
At WasteManaged, we strive to offer excellent customer support from the very beginning, and we are thrilled to have made a great start with your business. We are committed to providing you with an amazing service throughout our partnership.
Thank you for choosing WasteManaged. We look forward to continuing to meet and exceed your expectations.
Warm regards, Team@WasteManaged
From the start of contract I paid…
From the start of contract I paid already 110£ but nobody do the bin collection
June 8, 2026
Reply from Waste Managed
Dear Yousuf,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Avoid this company at all costs
Avoid this company at all costs – they are simply brokers. Issue after issue.
We recently moved offices and provided our new address well in advance. Despite this, the company continued sending the collection team to our old premises because, according to them, it takes time to pass the updated address on to the contractor carrying out the collections.
Even when the collection team eventually came to the correct address, they were unwilling to call if they couldn't immediately locate us. Instead, they simply left without completing the collection.
Then we had 13 bags of clinical waste in our office after three failed collection attempts. Each time, we were assured the waste would be collected that day, but the promised collections never happened.
The most frustrating part is that they cannot communicate directly with the companies carrying out the collections on their behalf, leaving them unable to resolve issues effectively or provide accurate updates.
Their only solution was to offer to switch us to another contractor rather than fixing the underlying problem. This is completely unacceptable when dealing with clinical waste, where reliability, compliance, and timely collections are essential.
I would not recommend this company to anyone looking for a dependable clinical waste collection service.
June 25, 2026
Unprompted review
Reply from Waste Managed
Dear Manjit,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Quick and easy to set up I would…
Quick and easy to set up I would definitely recommend using this company
June 25, 2026
Reply from Waste Managed
Dear Leanne,
Thank you for taking the time to share your positive experience with WasteManaged. We are delighted to hear that you found our services quick and easy to set up. Your recommendation means a lot to us, and we are grateful for your support.
If you have any further feedback or suggestions for us, please do not hesitate to get in touch. We strive to provide the best possible service to all our customers.
Thank you once again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Patrick,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found our service to be very good.
We constantly strive to provide our customers with the best service possible, and it is always rewarding to receive positive comments like yours.
If you have any further feedback or suggestions, please do not hesitate to get in touch.
Thank you for choosing WasteManaged.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Lily,
Thank you for your kind words regarding WasteManaged. We are delighted to hear that you found our services helpful and understanding. Your feedback is greatly appreciated and will inspire us to continue providing top-notch customer service.
We value your support and look forward to serving you again in the future.
Warm regards, Team@WasteManaged
He was very helpful
He was very helpful, helped me in a very efficient manner, couldn’t ask for anything more.
June 24, 2026
Unprompted review
Reply from Waste Managed
Dear Jatin,
Thank you for taking the time to share your experience with WasteManaged. We're delighted to hear that our team was able to assist you in such an efficient manner. Providing excellent customer service is always our top priority, and we're glad that we could meet your expectations.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Great service
Great service, plain and simple, no hasstle and quick to set up.
June 24, 2026
Unprompted review
Reply from Waste Managed
Dear Paul,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found our service to be great, hassle-free, and quick to set up. Providing a seamless experience for our customers is a top priority for us, and we are pleased to know that we have met your expectations.
If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to get in touch.
Warm regards, Team@WasteManaged
Nothing was ever too much trouble...
I have recently gone through the process of changing our waste management provider, and Sam at Waste Managed has been fantastic throughout.
From the outset, he was patient, knowledgeable, and always happy to answer my many questions. Changing suppliers can often feel like a complicated process, but Sam made everything straightforward and kept me informed every step of the way.
Nothing was ever too much trouble, and his responsiveness and professionalism gave me confidence that we were making the right decision.
A pleasure to deal with from start to finish. Thank you, Sam, for all your help and support.
Highly recommended.
June 24, 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your experience with us. We are delighted to hear that Sam was able to assist you effectively throughout the process of changing your waste management provider. We take pride in providing excellent customer service, and it's wonderful to know that Sam's patience, knowledge, and professionalism made a positive impact on your experience.
Your kind words serve as motivation for us to continue delivering top-notch service to all our customers. We truly appreciate your feedback and look forward to serving you in the future.
Warm regards, Team@WasteManaged
Jordan's helpfulness & responsiveness
Jordan's helpfulness & responsiveness - again the proof will be that the collections happen :)
June 24, 2026
Reply from Waste Managed
Dear Liz,
Thank you for your feedback on WasteManaged. We appreciate your recognition of Jordan's helpfulness and responsiveness. Rest assured, we are committed to ensuring that collections occur as scheduled. Should you have any further inquiries or require assistance, please do not hesitate to get in touch.
Warm regards, Team@WasteManaged
great customer service
we was having a terrible experience with another waste provider, so i starting ringing around for a new provider and thats when I spoke with David for a quote not only did he provide a reasonable quote he also helped me with the old suppliers, he gave great advice and then waited patiently until after i had managed to settle the agreement. so far he's very responsive to any emails or calls, now hopefully i dont have to think about bins again
June 24, 2026
Unprompted review
Reply from Waste Managed
Dear Becky,
Thank you for sharing your experience with WasteManaged. We are delighted to hear that David was able to assist you in transitioning from your previous waste provider and that you found his guidance and support valuable. Our team is committed to providing exceptional service and we are pleased to hear that David's responsiveness has been of great benefit to you. Should you require any further assistance in the future, please do not hesitate to get in touch.
Warm regards, Team@WasteManaged
Worst service ever
It’s 23/06/26 . I’m waiting to receive 3 bins from waste management Ltd since 08/06/26 .
Very disappointed with the service
June 23, 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to leave your review. We have requested further information from you in order for us to locate your account. If you could please respond at your earliest convenience so we can assist you further. We look forward to hearing from you.
Best Regards, Team @ WasteManaged
Worst experience with any company ever in my life
This has been the absolute worst experience I have ever had with a company bar none. I am an acupuncturist and run a clinic in Camberwell. I was told that I would receive notifications for pick up of the clinical waste. I never received any notifications which meant that I never knew when to put the bins out for collection. It is a health and safety issue to have them in public spaces so they need to be kept in my clinic room until pick up. The drivers would come to the building and no one would contact me. Even if I was on site, they just left a note saying they'd been and gone whilst never picking up the bins. After explaining this situation, Waste Managed said there was nothing they could do even after they had already promised I would receive notifications and they can in fact do that, because I did receive one notification for the very first pick up. It has been an entire year where my bins haven't been picked up. A whole year! I have continued to pay for the service and only recently cancelled my direct debit with them because they refuse to cooperate, take responsibility and to date have ignored many emails and are impossible to reason with on the phone. I am at my wits end with this. I've never experienced anything like this in my life. A company so painfully incompetent and still expecting me to pay for a service that I have never received. It's caused me an immense amount of stress. And I pray that no one ever has to endure what I have gone through with them this year. I don't leave bad reviews, but they have ignored my emails and refused to take responsibility for the very simple task of organising the clinical waste collection. So this one is for the one person who should choose someone else. Go direct to the companies (like PHS or Initial), DO NOT go through a third party company. They are scammers, liars and incompetents. AVOID AT ALL COSTS.
June 1, 2026
Unprompted review
Reply from Waste Managed
Dear Suzannah,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Useless
I would avoid using this organisation. Out of almost a month's worth of collections, totalling 12 collections. Only 1 was completed on time. Following numerous phone calls, to be told "I will phone you back", "We have arranged for a complete site clearance" to not receive any calls and to find out I was lied to. They expect you to hold 4 weeks of waste on site while they arrange alternative collections. Totally inadequate service. When you ask for a refund or say that you are considering cancelling your contract, they then say "we won't arrange for the site clearance to be arranged".
April 28, 2026
Reply from Waste Managed
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.