While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and clear communication. Many people are delighted with the quality of the repairs and the fair pricing, often noting that their watches look brand new after service. However, some customers also noted issues with the quality of the work, specifically mentioning that repairs were not done properly or that the watch was returned dirty, leading to dissatisfaction with the workmanship. These individuals felt the service was unprofessional.

What people talk about most

Service

Users describe positive interactions with service, highlighting the quick turnaround, professional... See more

Product

Reviewers express high satisfaction with the product, often describing their watches as looking "brand new"... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the high standard of workmanship, noting that... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be reasonable and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife has a Ladies Longines watch over thirty years old, the winder to change the date was difficult to use, the hands kept jumping every five seconds and eventually the watch stopped. I contacted... See more

Rated 5 out of 5 stars

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was... See more

Rated 5 out of 5 stars

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no press... See more

Rated 5 out of 5 stars

I received a call from Nathan just hours after emailing Watch Hub. He explained how things worked and then emailed me the details. I sent my watch by tracked delivery and they called me back the next... See more


Company details

  1. Clock Watch Maker
  2. Watch Store

Written by the company

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I called for information regarding my…

I called for information regarding my watches to be repaired they explained the process from my postage to the repaires the price brakedown and return postage this was all done within the week (bank Holiday weekend aswell) great service will use again

May 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb service

Prompt, efficient and cheerful service at shop. Repair completed in promised time at a sensible price.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Nathan

got in touch with company spoke to Nathan really helpful he explained the whole thing. sent my watch off got a call to say he had received and what it need . he gave me a great price. just got it back and its fabulouso.
great service highly recommended

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I received a call from Nathan just hours after emailing Watch Hub. He explained how things worked and then emailed me the details. I sent my watch by tracked delivery and they called me back the next day to let me know they had received it and what would happen next. The next day they called again to tell me everything was sorted and the watch arrived the next day. A really quick turnaround, very professional, open & honest and friendly. They managed to fix something a high street jeweller failed to do and at a reasonable price. Highly recommended!

April 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

What a fantastic job these guys did for…

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no pressure up selling and the end result is my watch looking like it has just come out of the box .I will,definitely use again and recommend anyone to give these guys a go you will not be disappointed .And thank you for replacing the blue tape for the gold tape on the clasp my wife rolled her eyes 👀 and laughed 👌.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Had a new battery and clean of an expensive Rado watch for significantly less than Rado would charge me. Sending it off to Rado could take 3 months. Got mine back in “55 MINUTES” and it looked like new. Terrific service. Would thoroughly recommend them. 2 very pleasant chaps as well. Terry Stacey.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

More Great Service

Had to leave another review for these guys. One of the watches that had a new capacitor fitted by Watch Hub a while back was unfortunately dropped on a hard floor by my wife. This caused the minute hand to fall off. I sent it to Watch Hub after Nathan quoted a provisional £49 for fixing it. The watch was repaired super quickly and was sent back in a few days. Great service and I appreciated the communication keeping me up to speed from Nathan and Steve.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t fault Watch Hub

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was something else. They were right, watch back looking like a new watch and working perfectly! Great faultless communication and good price. Thank you watch hub!

March 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Watch Hub Peterborough did a great job

Watch Hub Peterborough did a great job, replacing the battery in my Longines watch. Communication was excellent throughout, with an accurate and reasonable estimate, and watch was returned within 3 working days. Great job, thank you.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I found the Watch Hub

I found the Watch Hub . by internet seach. I needed my pride and joy watch repairing . It had just stopped working. My thoughts a quik battery change and sortted.
I was dualy infored it did not have a battery . They explained it was simalar to a battery but different as it stores voltage from daylight into this cell. to make it work correctly. They gave a sugested price to cover it. Cleaned all of it then returned looking new again . Well pleased

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Gshock battery replacement

I have a casio G Shock that the battery needed replacing and after trying all my local jewellers that all said my watch was too much hassle to change battery so contacted watch hub who gave me a price for battery replacement, resealing and pressure testing. So i sent of my watch for replacement of battery etc, and had watch returned within 3 working days all done to a very high standard, they had even made the watch look brand new even though have had for over 15years with original battery.
Very highly reccomend them for repairs.

November 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service - Molnija watch

I had a Molnija watch that had sentimental value to me and that got its crystal off when I bumped into a door accidentally. I was really sad since I did not know if I were going to be able to get it fixed. I contacted Watch-Hub via their contact form on their website and got a reply the next day asking me for pictures of the watch and damage. They came back to me immediately with a potential diagnosis/fix and estimated cost. Since I agreed with their proposal, they sent me instructions on how to ship the watch to them, which I did subsequently. The same day they received the watch, they contacted me to provide an updated diagnosis/fix and cost since the watch (being a refurbished one) did not have all the original settings and would require a different approach. I agreed with their proposal and paid for the service, and after a couple of days, I got my watch with me. It's been working perfectly. The crystal was attached perfectly. It looks brand new! The overall experience was pleasant and efficient. I cannot but wholeheartedly recommend them. They kept me informed via email and via phone, they were courteous and very professional. Excellent!!! Thank you so much!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted, reliable and fast

Trusted, reliable, fast and friendly communication. I needed my G-shock battery replaced and assured that it would remain waterproof. Watch-hub went beyond my expectations. I sent by post, they changed battery, cleaned it and returned in a short time.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Why are'nt all companies like this?

Clear informative website, sent old Seiko quartz watch for repair / service at pre-determined price, Watch Hub confirmed receipt & 'phoned, sorted & returned within an excellent time frame. Fantastic service, I would highly recommend!

August 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look