watch.co.uk Reviews 

Reply from watch.co.uk

4 days ago

Thank you so much for your wonderful review! We’re delighted that you’re so happy with your new bracelet and had everything you needed to fit it straight away. We hope you love the fresh look it gives your watch and that you enjoy wearing it for many years to come. It means a lot to know you’d come back to us. Whenever you need another bracelet or a little help choosing one, we’ll be very happy to help!

Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 25, 2026

Dear Ian,

Thank you so much for taking the time to share your feedback!

We are delighted to hear that you found our ordering process easy, that the product was exactly as described, and that you appreciated our communication throughout your purchase.

Your satisfaction means a great deal to us, and we truly appreciate your trust in our service.

We look forward to welcoming you back again soon!

Kind regards,

The Watch.co.uk team

Reply from watch.co.uk

Oct 21, 2026

Dear Carla,

Thank you so much for your lovely review!

We're delighted that you finally found the watch strap you'd been searching for and that you were happy with both the price and the quick delivery.

We truly appreciate your feedback and hope to welcome you back again soon!

Kind regards,

The Watch.co.uk team

Reply from watch.co.uk

Oct 21, 2026

Dear Iakovidis,

Thank you very much for your positive review!

We're delighted to hear that everything was exactly as advertised and that your order arrived on time without any issues.

We truly appreciate your feedback and hope to welcome you back again soon!

Kind regards,

The Watch.co.uk team

Reply from watch.co.uk

Oct 19, 2026

Dear Kellie,

Thank you for sharing your concerns. We are genuinely sorry that this experience has left you feeling so worried and uncertain, especially after your attempts to contact us. We completely understand how upsetting it must be to see your return marked as delivered while still waiting for confirmation of your refund.

First of all, we would like to reassure you that your concerns are being taken seriously and that there is no reason to fear you have been scammed. We are a legitimate company, and we are fully committed to ensuring that your return and refund are handled correctly.

We have replied to your message from the 13th, as well as to the message you sent today, explaining the status of your return and the next steps. We sincerely apologise if our communication has not provided the reassurance you needed.

We understand that your tracking shows the parcel as delivered. However, this delivery confirmation refers to the local postal service in your country, not to our central warehouse in the Netherlands.

Returns sent using our prepaid return label go through several stages. They are first received by the local postal service and then forwarded through the international logistics network to our central warehouse in the Netherlands. This process normally takes approximately 12–14 working days.

At present, your returned strap has only reached the local postal service and has not yet arrived at our warehouse. This is why your refund has not yet been processed.

As soon as your return arrives and is registered in our system, you will receive an automatic confirmation email, and we will proceed with your refund accordingly.

We truly understand that waiting without clear updates can be stressful, particularly when money is involved. We are very sorry that this situation has caused you to lose confidence in us. Please be assured that your return has not been overlooked, and we remain committed to resolving this matter properly.

Thank you for your patience and for giving us the opportunity to clarify the situation.

Kind regards,

The Watch.co.uk team

Reply from watch.co.uk

Oct 18, 2026

Thank you so much for your fantastic review! We’re delighted that you found the right strap for your older Casio with us, and it’s lovely to help give your watch a fresh lease of life. We hope the new strap looks great on it and that you enjoy wearing it for many more years to come. If you ever need another strap or a little help finding the right one, we’ll be very happy to help you again.

Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 18, 2026

Thank you so much for your fantastic review! We’re delighted that the replacement strap is just right for your watch and that the tool helped you fit it yourself. It’s lovely to help give your watch a fresh new look so you can keep enjoying it. We hope you wear it with pleasure for many more years to come. If you ever need us again, we’ll be very happy to help.

Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Updated Oct 14, 2026

Thank you so much for your fantastic review. We are really happy to hear that you are so pleased with the quality of the straps, especially as someone who clearly enjoys collecting watches. It is a shame the yellow option was no longer available, but we are glad the black still worked out well for you.

If you are ever looking for a specific colour or strap that you cannot find on the website, feel free to send us an email. We will always be happy to check what may still be available or what options we can offer.

We hope the new strap looks great with your collection and that you enjoy using it for a long time. If you ever need another strap or part in the future, we will be very happy to help again.

Best Regards,
Team Watch.co.uk

Reply from watch.co.uk

Updated Oct 18, 2026

Thank you for taking the time to share this, and we are genuinely very sorry that you are still waiting for your order and, on top of that, feel that your emails have gone unanswered. We completely understand how worrying that must feel when you have already paid for an order and cannot see what is happening with it.

We also want to reassure you very clearly that Watch.co.uk is not a scam website. Something has clearly not gone as it should here, and we absolutely want to find out what has happened to both your parcel and your previous messages.

At the moment, we cannot identify your order from the information in the review alone. Could you please provide us with your order number? As soon as we can locate the order, we can check the shipment, see where things have gone wrong and properly look into the situation for you.

Please know that we are not going to leave you to sort this out on your own. Once we have your order details, we will take a proper look at the case and help you with the next steps. We are very sorry that your experience so far has given you reason to doubt us, and we would really like the opportunity to put this right.

Kind regards,
Team Watch.co.uk.


Update 18/10/26
Thank you for updating your review, Rebecca. We’re pleased to hear that your strap has now arrived, although we’re sorry that the delay and lack of a reply made this such a frustrating experience.

We would have liked to look into what happened and help you further. Unfortunately, we did not receive your order details within Trustpilot’s three-day response period, so we were unable to identify your order and investigate your earlier messages.

We’re sorry we couldn’t offer you the reassurance you were looking for while you waited. We hope the strap itself is exactly what you wanted and that you can now enjoy wearing your watch again.

Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 14, 2026

Thank you so much for your fantastic review. We are really happy that everything came together so well and that you are so pleased with the product itself. It is great to know that the whole experience felt quick and satisfying from start to finish. We hope you enjoy your purchase for a long time, and if you ever need us again, we will be very happy to help.
Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 14, 2026

Thank you so much for your lovely review. We are really happy that the Hamilton strap turned out to be such a good choice and that you are so pleased with it. It is great to hear that everything reached you quickly and that the whole purchase left such a positive impression. We hope the strap looks great on your watch and that you enjoy wearing it for a long time. If you ever need another strap or part in the future, we will be very happy to help again.
Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 11, 2026

Thank you very much for sharing your experience. We are really pleased that you are happy with the strap itself, although we are sorry that the delivery took longer than you are used to. We completely understand that waiting longer can take some of the shine off an otherwise good purchase. We hope the strap looks great on your watch and that you enjoy wearing it for a long time. If you ever need us again, we will be very happy to help.
Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 11, 2026

Thank you so much for your fantastic review. We are really happy that finding the right replacement strap was so easy and that using the serial number gave you the confidence that you had found the correct one. It is great to hear that the strap arrived quickly and that you are so pleased with the quality. We hope it fits your watch perfectly and gives it a fresh new look. If you ever need another strap or part in the future, we will be very happy to help again.
Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 8, 2026

Thank you very much for taking the time to share your experience. We are really pleased to hear that you are so happy with the watch itself and that the quality has made such a good impression.

We completely understand that the delivery time was disappointing, especially when you had selected a 48-hour Royal Mail service and were expecting it sooner. As the order is shipped from the Netherlands, the parcel first has to make its way to the UK before the final delivery is handled locally, and unfortunately that can sometimes make the total journey longer than expected.

We are glad the watch was worth the wait and that you are so pleased with it. We hope you enjoy wearing it for a long time, and if we can ever help you with anything in the future, we will be very happy to do so.

Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 5, 2026

Thank you so much for your fantastic review. We are really happy that the strap turned out to be exactly right for you and that you could not have wished for anything better. It is always great when a replacement part simply fits the bill straight away and leaves you completely satisfied with the choice. We hope it looks great on your watch and that you enjoy wearing it for a long time. If you ever need another strap or part, we will be very happy to help again.
Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Oct 5, 2026

Thank you so much for your fantastic review. We are really pleased that the strap turned out to be such a good match for your Seiko SPB439J1 and that the fit looks so clean and integrated on the watch. It is also lovely to hear that the extra pouch was useful and added something to the overall experience. We hope the new strap gives your Seiko exactly the look you wanted and that you enjoy wearing it for a long time. If you ever need another strap or part, we will be very happy to help again.
Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Updated Oct 5, 2026

Thank you for taking the time to share this. We are genuinely very sorry to read how frustrated and disappointed you are, especially after dealing with a delayed delivery, a watch that then stopped working and now uncertainty around your return and refund. We completely understand why, from your side, this has left such a poor impression.

We would really like to look into your case properly before responding to the details, because what you describe is serious and we do not want to make assumptions without checking the full history of the order, the return and the communication with our team. At the moment, we do not have enough information from the review alone to identify the case with certainty.

Could you please provide your order details through Trustpilot’s information request? Once we can identify the order, we will review exactly what happened and make sure the situation is followed up properly. We do not want you to be left with the feeling that your return or refund has simply disappeared, and we would very much like the opportunity to get clarity on this for you.

Kind regards,
Team Watch.co.uk.


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Thank you for taking the time to share your experience. We are genuinely very sorry that this has turned into such a frustrating process for you. After already receiving the watch later than expected and then having to return it because it stopped working, we completely understand how disappointing it is to still be waiting for your refund.

We have now checked your case more closely. Your return was handed over to the carrier, but unfortunately the parcel has not yet been received back at our warehouse and an investigation is currently open with the shipping company to find out what happened to it. We understand that this is especially frustrating when you have proof that you sent the parcel back.

At the moment, we unfortunately have to wait for the carrier to complete that investigation before we can process the refund. These investigations can sometimes take longer than anyone would like, and we are very sorry that this leaves you waiting even longer. What we do want to reassure you about is that your case is still active with us, we are following the investigation on your behalf, and we will continue supporting you until there is a clear outcome.

We completely understand why this experience has damaged your confidence in us, and we are sorry that things have gone this way. As soon as the carrier closes the investigation and we have the necessary confirmation, we will be able to take the appropriate next step with your refund.

Kind regards,
Team Watch.co.uk.

Reply from watch.co.uk

Sep 30, 2026

Thank you very much for taking the time to leave such a detailed review. We are really pleased that the bracelet itself turned out to be such a good match for your Seiko and that you were able to fit it straight away. It is especially nice to hear that the bracelet looks and feels right on the watch, because that is of course the most important part once everything is fitted.

We completely understand your disappointment about the spring bars. These are not supplied as standard with our straps and bracelets, as the original ones can usually be reused, but we understand that this is not always ideal when the existing bars are already worn. They are normally offered separately during the ordering process, and we are also working on making this clearer and more visible so customers know exactly what to expect before placing the order.

We are also sorry that the delivery took a few days longer than the date originally shown. Once a parcel has left our warehouse, we unfortunately depend on the carrier for the final part of the journey, but we completely understand that a later arrival is frustrating when you were expecting it sooner.

We completely understand your feedback, and this is something we are already looking at ourselves. Hearing it directly from you is extremely helpful, and we will certainly take it on board as we continue to improve this part of the ordering experience. Most of all, we are glad that you are happy with the bracelet itself and that it has turned out to be the right choice for your watch.

Kind regards,
Team Watch.co.uk.