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WatchCheck Reviews 52

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting that their watches, even vintage or high-end pieces, were returned in like-new condition. Many highlight the smooth and stress-free process, clear communication, and the professionalism of the staff, who are often described as knowledgeable and caring. People appreciate the quick turnaround times and the quality of the work, often mentioning that their expectations were exceeded. However, some customers also noted significant delays in receiving their watches back, with some experiencing wait times of several months without clear updates or resolution. These individuals expressed dissatisfaction with the lack of progress and communication regarding their timepieces.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the excellent communication, timely... See more

Product

Consumers are highly satisfied with the product, consistently reporting that their watches are returned in... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the concierge team,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of work, with... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with WatchCheck has been one of the best customer experiences I have ever had. The service they performed on my 1940’s Leonidas wristwatch was amazing! The communication was top notch wi... See more

Company replied

Rated 5 out of 5 stars

Me and my vintage Tank Louis had a great experience with WatchCheck! The process was super smooth, communication was clear, and the whole thing felt easy and stress-free. I got original replacements b... See more

Company replied

Rated 5 out of 5 stars

I brought a '70s Girard-Perregaux watch I inherited from my father to two different Swiss watch shops, and both refused to work on it, saying it wasn’t worth their time because it was vintage. I then... See more

Company replied

Rated 5 out of 5 stars

I don’t usually write reviews, but this team deserves it. I sent in my father’s vintage Breitling Navitimer that hadn’t been running for decades. Not only did WatchCheck get it working, but they respe... See more

Company replied


Company details

  1. Watch Repair Service

Written by the company

Swiss-grade watchmaking. Over 40+ expert watchmakers, many CW21/manufacturer certified. Our watchmakers have over 560 years combined experience. WatchCheck offers secure, insured, and expert repair services for over 200 luxury watches and counting.

Expert Care for Your Luxury Watch

Written by the company

We service 200+ top brands with Swiss-trained precision and a white-glove process collectors trust.
Polishing, restoration, insured shipping, real-time updates, and expert care—preserving your timepiece has never been simpler.

Insurance Coverage & Two-Year Warranty

Your peace of mind, guaranteed

At WatchCheck, every timepiece is insured 
up to $1M, from the moment it leaves your 
hands until it’s safely returned. In addition, every Full Service includes a two-year warranty.

Contact info

Swiss-Grade Watch Servicing

Get started in minutes. Your watch service begins today.

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

First-class company!

I could not be more pleased with the service I received from your company! I was blown away when I received my watch back.WatchCheck deserves praise as the premier company for servicing watches. First-class treatment every step of the way!

August 13, 2025
Unprompted review
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Reply from WatchCheck

Thank you for your kind words, Rodger! Our team takes pride in providing meticulous care and transparent service, and it's wonderful to know it made such a positive experience for you. We truly appreciate your trust in us and hope to provide our services again for you in the future.

Rated 5 out of 5 stars

Excellent customer service!!

Each person I emailed and spoke with about my Rolex were fabulous! Excellent service and excellent communication. Got my watch back much sooner than expected and highly recommend them.

August 11, 2025
Unprompted review
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Reply from WatchCheck

We're so glad to hear that our team was able to provide clear communication and a seamless experience for your Rolex, David. It's wonderful to know our service exceeded your expectations, and we appreciate your recommendations!

Rated 5 out of 5 stars

My watch turned out like brand new

My watch turned out like brand new. Thanks Gregory for making my experience so easy. You guys are the real deal.

August 7, 2025
Unprompted review
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Reply from WatchCheck

We're thrilled to hear that you're so pleased with the results of your service! Our team takes great pride in making the process seamless and ensuring every timepiece looks and functions its best.

Rated 5 out of 5 stars

Watches feel brand new!!

My girlfriend and I both had watches that needed a bit of attention.. her vintage Gucci and my Tudor Black Bay. WatchCheck took care of them beautifully. The service was top-notch, communication was clear, and both watches now feel brand new.

August 4, 2025
Unprompted review
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Reply from WatchCheck

We're thrilled that both your Tudor and your vintage Gucci are performing beautifully after service. It means a lot to us that you appreciated the care, attention, and communication throughout the process. Thank you for trusting WatchCheck with your timepieces!

Rated 5 out of 5 stars

Hands Down Best In Service (A+)

Hands down this group of folks are the best! Always in constant contact letting me know where my watch was throughout the entire process. I could not be anymore pleased with this company they make you really feel as if you are family.

August 4, 2025
Unprompted review
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Reply from WatchCheck

We're so happy to hear this, Zach! Our team makes a lot of effort to keep every customer informed and feeling like part of the WatchCheck family. Thank you for trusting us with your timepiece - it's wonderful to know the care and communication we strive for made such a positive impression.

Rated 5 out of 5 stars

Used WatchCheck to service my daily…

Used WatchCheck to service my daily wear, an IWC Portugieser. I usually bring it to a boutique, but I wanted to try something new. Loved the experience. The concierge team was thoughtful, the process is well executed, and the result was flawless

July 8, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing your experience, Kyle. It's wonderful to know that trying something new with WatchCheck was a positive experience for you. We hope to provide our services again for you in the future!

Rated 5 out of 5 stars

Found WatchCheck through a friend


Found WatchCheck through a friend. Sent in a Royal Oak that was long overdue. I liked how they kept me posted along the way. The pricing was fair, and I got the watch back about a month later running perfectly!

July 29, 2025
Unprompted review
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Reply from WatchCheck

We're so glad our updates kept you informed and that the service met your expectations. Thank you for choosing WatchCheck!

Rated 5 out of 5 stars

I’ve been putting off getting my Omega…


I’ve been putting off getting my Omega serviced for years because I didn’t want the hassle. WatchCheck made it almost too easy. Received their kit, shipped it out, tracked it the whole way, and now it’s back on my wrist running like new. 10/10.

July 24, 2025
Unprompted review
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Reply from WatchCheck

We love to hear that servicing your Omega was easy and hassle-free! I's wonderful to know your watch is back on your wrist running like new. Thank you for trusting WatchCheck with your timepiece!

Rated 5 out of 5 stars

Thank you!

I don’t usually write reviews, but this team deserves it. I sent in my father’s vintage Breitling Navitimer that hadn’t been running for decades. Not only did WatchCheck get it working, but they respected every detail I asked for.. I opted for no polishing as per the recommendation of their concierge team, just function on the movement. Very satisfied with the service.

July 28, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing your experience, Adrian. We're so glad to hear that your enjoying your father's Navitimer again! It means a lot to us that you appreciated our attention to detail and recommendations, while bringing the movement back to life.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Truly couldn’t ask for more informed and available folks to guide someone through this process.
Greg’s call after everything was serviced just to make sure I was happy with everything was truly the icing on the cake ! Cheers

July 9, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing this feedback, Alex! We're thrilled you had a seamless experience and appreciated the follow-up from our Director of Service, Greg. We hope to have the pleasure of providing our services for you again in the future!

Rated 4 out of 5 stars

The concierge was attentive and quick…

The concierge was attentive and quick to respond. Really appreciated the system for shipping and receiving the watch back and my watch came back perfect. The downside of it was the delay. My watch was delivered 4 weeks after the initial estimated timeline with little information on why it was delayed. Overall it was a really good experience, besides the delay.

June 6, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing your experience, Bruno. We're so glad your watch came back in perfect condition and that our concierge team made the process smooth for you. We really appreciate your patience with the delay and will continue working on keeping our customers better informed. We hope to work with you again!

Rated 5 out of 5 stars

truly floored by my experience with…

I’m truly floored by my experience with these guys. I’ve been working in the watch industry for over 15 years at this point and it’s very rare when I’m taken aback by something. I found WatchCheck through A mutual friend who is raving about their service experience. They urged me to try it out given my professional career being in the industry, and transparently, I was a skeptic at first. I decided to send out my IWC Pilot Chronograph “Le Petit Prince” (I’ve attached an image here) as a trial as It had endured a few too many impacts through my travels. To my surprise, WatchCheck had my service back in four and a half weeks, and followed my explicit instructions NOT to refinish or touch the case as I wanted the memories from the watch. Was so easy to track my service and the concierge was lovely. This whole process was so enjoyable and revolutionary that I want to become a part of it at some level. This truly is a pivotal change for the industry as a whole. Bravo WatchCheck!!

June 12, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing your experience, Greg! We're so happy to hear your IWC returned exactly as you wanted and that the process exceeded your expectations! It means so much to our team to hear this, especially from someone with your knowledge and industry experience. We look forward to caring for more of your timepieces in the future!

Rated 5 out of 5 stars

Great service experience

June 1, 2025
Unprompted review
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Reply from WatchCheck

Thank you for your kind words, Paul! We're so glad that you had a great experience and look forward to caring for your timepieces again in the future!

Rated 5 out of 5 stars

I recently had my Cartier Tank Must…

I recently had my Cartier Tank Must serviced with WatchCheck. I don't often write reviews but I thought this particular case deserved recognition. My watch had not been working for some time now. It was a gift from my mother and I had not worn it in probably two years because it wasn't keeping time. After discovering WatchCheck on instagram I reluctantly sent my watch in. I was very on edge with the whole send your watch in the mail concept that they created, and I did not see any other companies following this model. Furthermore, they seem to be a very young company with not alot of tract record yet, so naturally I was a bit skeptical. After browsing a few articles, doing research on their service center, and seeing the level of effort they put into their platform (from the videos to how easy the website was to use). I sent my watch in, and was able to see at what point of the process my watch was in service.
They were also very proactive with keeping me up to date and answering any questions I had. I also would like to note that i changed my return address and they were very thorough and professional with the safety protocol on doing so, which was comforting. Finally, when I received my watch back, it looked and worked as good as I ever had it. I did not opt in for their "case restoration" option as I did not see the need, but it looked like they freshened it up and gave it a whole new lease on life. Very grateful to WatchCheck for making this such a pleasant experience. Would highly recommended them if you are looking to service/repair/ have any work done to your watch.

May 26, 2025
Unprompted review
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Reply from WatchCheck

Thank you so much for taking the time to share your experience and for trusting us with such a meaningful timepiece. We're delighted to hear that our updates and safety protocols gave you confidence throughout the process. We strive to provide a seamless experience for our customers. Thank you again for your kind words and recommendation. We look forward to supporting you and each of your timepieces for years to come!

Rated 5 out of 5 stars

Would recommend

Saw these guys on Instagram. Sent in my Omega for service. Took 4.5 weeks. Would recommend.

May 30, 2025
Unprompted review
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Reply from WatchCheck

Thank you so much for sharing your experience, Alex! We're glad your Omega is back in top shape and really appreciate your recommendation.

Rated 5 out of 5 stars

Mark XV Restoration

After I finished school, my dad gave me an IWC Mark XV as a graduation gift. It wasn’t brand new, he’d worn it for years, but that just made it mean more. It had scratches, dings, and a few stories along the way. I wore it every day, but over time, it started running off-time, and eventually stopped altogether.

I didn’t know the first thing about watch servicing, but I wanted to get it fixed once and right. I found WatchCheck and they made the whole process insanely easy. When the watch came back, ticking perfectly and looking cleaner and sharper, like getting back a piece of my dad’s legacy. These folks are amazing.

April 2, 2025
Unprompted review
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Reply from WatchCheck

Thank you much for sharing your story! We're honored to help preserve such a meaningful timepiece and are thrilled to hear it's running smoothly and looking refreshed. It's stories like yours that make our work so rewarding.

Rated 5 out of 5 stars

Amazing experience end to end

Amazing experience end to end. Definitely recommend if you have a higher end piece that needs proper high end care. My friend told me about them and sent in my Rolex. There was a small delay with the shipping kit arriving at my house but they were very quick to fix it by overnighting me another one. Overall very happy.

May 20, 2025
Unprompted review
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Reply from WatchCheck

Thank you so much for sharing your experience! We take great care to ensure every timepiece receives meticulous attention, and it's wonderful hear that our team was able to make the process smooth, even with the shipping delay. Your trust and your friend's recommendation mean a lot to us, and we look forward to assisting you with all of your future services.

Rated 5 out of 5 stars

Very happy with my service

Very happy with my service. My watch feels brand new. Would highly recommend WatchCheck.

May 20, 2025
Unprompted review
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Reply from WatchCheck

Thank you for your kind words, Jeremy! We're so glad your happy with our services and we truly appreciate your recommendation. We look forward to assisting with your future timepieces!

Rated 5 out of 5 stars

Excellent experience

Excellent experience and got my watch back in wonderful shape. Fixed my old Piaget that I had been told by other watchmakers would never work again. Great platform too!

May 20, 2025
Unprompted review
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Reply from WatchCheck

We really appreciate you sharing your experience, Ben! It's wonderful to hear that you're enjoying your Piaget once again, and we're glad we could make that possible. Thank you for trusting WatchCheck with your timepiece's services and we're always here to help whenever you need us.

Rated 5 out of 5 stars

Great concierge service

Great concierge service. This is the second time I’ve used WatchCheck now, both times warrant a 5/5 review. Serviced my mom’s watch as a birthday gift and my own Cartier as well. Highly recommend for professionalism.

May 13, 2025
Unprompted review
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Reply from WatchCheck

Thank you for your kind words, Courtney. We sincerely appreciate your trust in our services for both your mother's timepiece and your Cartier, this means so much to us! Your recommendation is greatly valued and we look forward to assisting you for many years to come.

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