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WatchCheck Reviews 52

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting that their watches, even vintage or high-end pieces, were returned in like-new condition. Many highlight the smooth and stress-free process, clear communication, and the professionalism of the staff, who are often described as knowledgeable and caring. People appreciate the quick turnaround times and the quality of the work, often mentioning that their expectations were exceeded. However, some customers also noted significant delays in receiving their watches back, with some experiencing wait times of several months without clear updates or resolution. These individuals expressed dissatisfaction with the lack of progress and communication regarding their timepieces.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the excellent communication, timely... See more

Product

Consumers are highly satisfied with the product, consistently reporting that their watches are returned in... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the concierge team,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of work, with... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with WatchCheck has been one of the best customer experiences I have ever had. The service they performed on my 1940’s Leonidas wristwatch was amazing! The communication was top notch wi... See more

Company replied

Rated 5 out of 5 stars

Me and my vintage Tank Louis had a great experience with WatchCheck! The process was super smooth, communication was clear, and the whole thing felt easy and stress-free. I got original replacements b... See more

Company replied

Rated 5 out of 5 stars

I brought a '70s Girard-Perregaux watch I inherited from my father to two different Swiss watch shops, and both refused to work on it, saying it wasn’t worth their time because it was vintage. I then... See more

Company replied

Rated 5 out of 5 stars

I don’t usually write reviews, but this team deserves it. I sent in my father’s vintage Breitling Navitimer that hadn’t been running for decades. Not only did WatchCheck get it working, but they respe... See more

Company replied


Company details

  1. Watch Repair Service

Written by the company

Swiss-grade watchmaking. Over 40+ expert watchmakers, many CW21/manufacturer certified. Our watchmakers have over 560 years combined experience. WatchCheck offers secure, insured, and expert repair services for over 200 luxury watches and counting.

Expert Care for Your Luxury Watch

Written by the company

We service 200+ top brands with Swiss-trained precision and a white-glove process collectors trust.
Polishing, restoration, insured shipping, real-time updates, and expert care—preserving your timepiece has never been simpler.

Insurance Coverage & Two-Year Warranty

Your peace of mind, guaranteed

At WatchCheck, every timepiece is insured 
up to $1M, from the moment it leaves your 
hands until it’s safely returned. In addition, every Full Service includes a two-year warranty.

Contact info

Swiss-Grade Watch Servicing

Get started in minutes. Your watch service begins today.

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Serviced my grandpas old seiko

Serviced my grandpas old seiko. Very sentimental item to me and didn’t want it polished. WatchCheck did a very very good job. Very easy to use and would highly recommend them.

May 16, 2025
Unprompted review
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Reply from WatchCheck

We're so glad we could help care for your grandfather's Seiko and preserve its original character. It means so much to us that you're pleased with our services, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Watch Service

I have been meaning to service my watches for way too long. A lot have just been sitting around in a drawer,
some expensive, some not so much but others are just.. well I’m tied to them. However, I never really knew where to send them for service. It always felt like too much of a hassle, or too risky.

I came across WatchCheck from a post on a reputable watch journal and figured I’d give it a shot. really glad I did. I sent in my vintage Datejust, which I’ve had for years, and everything about the process just felt easy and thoughtful. They sent solid packaging, kept me updated the whole way through, and were super responsive.

I didn’t expect to feel this relieved about finally getting this done. Definitely coming back, and already told a couple friends about it. Thanks guys

May 20, 2025
Unprompted review
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Reply from WatchCheck

Thank you so much for your kind words, Andreas! We're delighted to hear that the process felt seamless. We look forward to assisting with your collection again, and we truly appreciate you sharing our experience with friends.

Rated 5 out of 5 stars

Had a lovely experience with WatchCheck…

Had a lovely experience with WatchCheck getting my Cartier serviced. The process was super smooth and easy to use. A very quick turnaround, and I especially appreciated the concierge support feature on the site. Highly recommend, they did a great job.

May 15, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing your experience, Lethicia! We're excited to hear your Cartier's service was smooth and that our concierge support made the process easier. It means so much to us that you felt well taken care of, and we look forward to assisting you with all of your future timepieces.

Rated 5 out of 5 stars

Watcheck was a phenomenal experience

Watcheck was a phenomenal experience. Serviced my Cartier Ballon Bleu. Was very quick and convenient. My watch looks and runs like new. My crystal also had damage and they replaced it with a new one.

April 14, 2025
Unprompted review
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Reply from WatchCheck

Thank you for your kind words! We love to hear that you're pleased with your results and you appreciated the convenience of it all. We value your trust and look forward to caring for your timepieces in the future!

Rated 5 out of 5 stars

I’ve worked with a lot of different…

I’ve worked with a lot of different watchmakers over the years, and I’ve gotta say, this was hands down the best experience I’ve had.

Sent in a Patek Aquanaut for a full overhaul, and everything from the communication to the turnaround time was on point. I’ve serviced dozens of watches before, so I know how these things usually go and this was just different. Very reliable, simple and smooth.

Super happy with WatchCheck. I’ll definitely be coming back, and I’m already planning to send my customers their way too.

May 19, 2025
Unprompted review
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Reply from WatchCheck

Thank you so much for your kind words, Bebek! We're thrilled to hear that your experience exceeded expectations. Our team strives to provide exceptional service, and we appreciate your feedback. We look forward to welcoming you, and your customers, back in the future!

Rated 5 out of 5 stars

Serviced my explorer 2 Rolex

Serviced my explorer 2 Rolex, I experienced some water damage. The watch returned in phenomenal condition. The entire process was easy and extremely convenient. So glad I serviced with these guys, will be coming back.

April 1, 2025
Unprompted review
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Reply from WatchCheck

We're honored you chose us to care for your timepiece. It's always a pleasure providing a service you can rely on, and we look forward to your next visit!

Rated 5 out of 5 stars

Best in class

As a watch aficionado I searched for the best resource for overdue service on a Rolex Daytona 16528. Watchcheck was my choice and I cannot speak highly enough of the experience. From Britany the service concierge to Linden the CEO, they are not only highly professional and knowledgeable but fully service oriented. Every step along the way was communicated in detail and the personal involvement is unseen with any service company I have dealt with. The genuine care & level of work is first class. As an owner of other timepieces I will not go to anyone but them. Highly recommend.

March 1, 2025
Unprompted review
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Reply from WatchCheck

Thank you for trusting us with your Daytona, Albert! We're so glad the process felt smooth and personal from start to finish. It means a lot to hear our care and attention stood out, and we look forward to assisting with your timepieces for years to come.

Rated 5 out of 5 stars

I used WatchCheck for my Rolex

I used WatchCheck for one of my husband's watches, a Rolex. I was unsure about how best to repair it, but was referred to WatchCheck by a friend. The whole process was easy and transparent and the watch came back to us perfect. It’s now back on his wrist everyday. So thankful, the concierge was so kind and helpful. I would recommend WatchCheck to anyone who wants an easy and trustworthy process with no stress.

April 28, 2025
Unprompted review
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Reply from WatchCheck

Thank you so much for your kind words, Tristen! Transparency and a stress-free experience are at the heart of what we do. We're thrilled your husband's Rolex is back on his wrist and we truly appreciate your recommendation and support!

Rated 5 out of 5 stars

My dealings with Watch Check were truly…

My dealings with Watch Check were truly exceptional, and the attention to detail during the service and throughout the customer experience was impeccable. The concierge assisted with a small shipping issue, specifically, the lack of a nearby FedEx center, and scheduled a pickup for me that worked with my schedule. My Omega SeaMaster returned back in a timely manner from the service, and looks brand new !

April 4, 2025
Unprompted review
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Reply from WatchCheck

We're thrilled to hear you had a great experience, Taylor! Our team takes pride in providing careful, attentive service, and it's wonderful to know our efforts made a positive impact. Thank you for trusting WatchCheck!

Rated 5 out of 5 stars

First Class Experience

I entrusted Watch Check with two especially rare vintage watches from my collection. From the shipment and intake process to the actual repair and servicing of the watches everything was handled and communicated in a way that gave me comfort that the watches would be returned to me to enjoy for years to come. I just received the first watch yesterday and I was not disappointed! Will definitely be sending more watches their way when the need arises.

May 2, 2025
Unprompted review
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Reply from WatchCheck

We appreciate your trust in us with such rare timepieces. It's wonderful to hear that our process gave you confidence and that your watch returned to your satisfaction. We look forward to caring for more of your collection in the future!

Rated 5 out of 5 stars

Great experience

I had my Tissot PRX serviced by Watchcheck. It came back in great shape, and I was impressed by the proactive communication from the concierge and the watchmaker throughout the process. Would definitely use Watchcheck again!

April 28, 2025
Unprompted review
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Reply from WatchCheck

Thank you for sharing your experience, Andrew. We take pride in maintaining clear communication and precise workmanship, and we're delighted that your Tissot PRX reflects that care. We look forward to supporting your collections again in the future.

Rated 5 out of 5 stars

Quick turnaround time and high quality…

Quick turnaround time and high quality servicing. WatchCheck kept me informed throughout the process and completed the servicing on my Rolex Daytona ref. 6239 in a timely manner. Very pleased and will certainly use again.

April 22, 2025
Unprompted review
WatchCheck logo

Reply from WatchCheck

We're so glad to hear your Daytona returned looking and running beautifully! It means a lot that our updates throughout the process were helpful. Thank you again for trusting WatchCheck!

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