Watch Depot Reviews 108

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

what a horrible experience with the team or customer service. We bought some of watches with total value over $700 and decided to return one of them because the color of the item different with the ad... See more

Rated 5 out of 5 stars

Genuine and honest seller. Purchased a Seiko blue moon cocktail watch few weeks ago and received in good packing. Provides official purchase document, warranties etc. Their watch pricing is very affor... See more

Company replied

Rated 2 out of 5 stars

Got my seiko quick and looks good,but very disappointed when seeing movt Malaysia. Already set the strap,have peeled the plastic around.When you bought something supposed to be Japanese,but nothin... See more

Company replied

Rated 5 out of 5 stars

Purchased 2 Seiko watches for my boys for X-Mas. Was sceptical buying online but they arrived in perfect condition, packaged nicely in an original sturdy box and both working. Warranties arrived via e... See more

Company details

  1. Watch Store

Written by the company

Watch Depot is a trusted online store dedicated to watches for men, women and kids. It all started with our passion for watches, and mission of providing top brands at top deals! We are a genuine stockist of all the top brands, so keep an eye out for names like Casio G-Shock, Baby-G, Citizen, Seiko, Tommy Hilfiger, Armani Exchange, and much more!


Contact info

3.0

Average

TrustScore 3 out of 5

108 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great prices and reliable delivery.

I got a great price on my new Citizen mens eco-drive watch, plus the delivery was as per the Watch Depot delivery conditions ( 4-8 days to despatch) then a couple of days via express post. That's about as good as you will get nowadays.

January 31, 2023
Unprompted review
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Reply from Watch Depot

Hi Peter, thanks for your 5-star review. We’re really glad you enjoyed the Citizen Men's Eco-Drive, we’ve found it’s a definite customer favourite! We look forward to you shopping with us again soon. -The Watch Depot Team

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Rated 5 out of 5 stars

Great shop

Well laid out site, Straightforward easy shopping, great prices, watch came quick. That's all you need to know

January 20, 2023
Unprompted review
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Reply from Watch Depot

Hi Ethan, thanks for leaving a 5-star review. It's great to hear that you're enjoying using our site and our fast shipping. -The Watch Depot Team

Rated 5 out of 5 stars

Stellar customer service, Stellar prices, no complaints!

Absolutely awesome prices - best in class for the products they stock. They offer vouchers for signing up to their mailing list, which isn't a problem as you can unsubscribe whenever, though they do run some great promotions. The watch I received was exactly as described, packaged exceptionally well. Shipping was extremely prompt.

The stand out experience however, was shortly after I had scratched one of the links of my watch while attempting to remove my bracelet. I reached out to them, and within two days, was informed that genuine new links would be sent to me shortly, free of charge.

This level of service and after-sales support is honestly incredible and I will, without a doubt be purchasing many more products from this site.

January 29, 2023
Unprompted review
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Reply from Watch Depot

Hi Cordial, thank you so much for your review. We really appreciate your detailed feedback, and look forward to you shopping with us again soon. -The Watch Depot Team

Rated 5 out of 5 stars

Great product and service!

Needed a replacement watch for work. Have always used Casio G-Shock watches as I do a lot of hard manual labour. I got a great replacement watch from Watch Depot. Great price and timely delivery. Thanks Watch Depot!

February 5, 2023
Unprompted review
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Reply from Watch Depot

Hi Alaistair, thanks for your 5-star review. We're glad you're enjoying your replacement G-Shock watch. -The Watch Depot Team

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Rated 5 out of 5 stars

Amazing service

Amazing service, quick, easy and reliable. Products are always excellent.

December 29, 2022
Unprompted review
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Reply from Watch Depot

Hi Mario, thanks for your 5-star review. We're glad you're enjoying our great range of watches. -Watch Depot Team

Rated 5 out of 5 stars

Second time now that I've purchased a…

Second time now that I've purchased a watch from Watch Depot. No problems at all, shipping was a little longer than the first experience but because it was around Christmas, I had not expected it to be straight away. My new Seiko 5 was a great price, I work in an industry which requires an amount knowledge of current RRP's for watches and I was very impressed by the competitive prices. If I could fault anything at all, it is only that I would love for my watch to have arrived fitted, but that's only because I have to wait to wear it before I get some links removed! Thank you team at watch depot....I will definitely be purchasing again in the future.

December 25, 2022
Unprompted review
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Reply from Watch Depot

Hi Amber, thanks so much for your feedback. We’re really glad you enjoyed the Seiko 5, we’ve found it’s a definite customer favourite! We look forward to you shopping with us again soon. -Watch Depot Team

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Delivery was quick and no problems. Good selection of watches.

December 6, 2022
Unprompted review
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Reply from Watch Depot

Hi Carmela, thanks for your 5-star review. We glad you're enjoying our great range of watches, and that our delivery was prompt. -Watch Depot Team

Rated 1 out of 5 stars

A no go

Horrible customer service and they’re not living up to their promises.

December 19, 2022
Unprompted review
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Reply from Watch Depot

Hi Steffen, we are so sorry to hear that you had a bad experience. Thank you for taking the time leave a review. We appreciate all feedback from our customers as it helps us to improve our service. We would like the opportunity to talk and investigate your feedback further. Please email us on service@watchdepot.com.au and we will get back to you. -Watch Depot Team

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Rated 1 out of 5 stars

Long shipping and bad customer service

I bought a watch and bought express shipping and it took 3 days just to dispatch and by that time it was already the weekend so it couldn't be delivered. I messaged their customer support and they never responded, sent them another one and they still didn't respond.

November 25, 2022
Unprompted review
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Reply from Watch Depot

We are so sorry you had a bad experience. Thanks for bringing this to our attention, and we'll use your feedback to improve our service. -Watch Depot Team

Rated 5 out of 5 stars

A fantastic watch at an awesome and…

A fantastic watch at an awesome and realistic price. Great Service Delivery and Provision.😊

October 18, 2022
Unprompted review
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Reply from Watch Depot

Hi Warren, thanks for your 5-star review and glad to hear that you're enjoying your new watch. -Watch Depot Team

Rated 5 out of 5 stars

I purchased a seiko 5 recently and was…

I purchased a seiko 5 recently and was very happy with the experience . They had the best price and received the watch a few days later.

November 7, 2022
Unprompted review
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Reply from Watch Depot

Hi George, thanks so much for your feedback! We’re really glad you're enjoying the Seiko 5, we’ve found it’s a definite customer favourite! We look forward to you shopping with us again soon. -Watch Depot Team

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Rated 5 out of 5 stars

Just purchased a Seiko 5 from Watch Depot!

I just purchased a Seiko 5 from Watch Depot, it was my first purchase from them and I am very happy I chose them. I received exactly what I ordered for a very competitive price. Watch Depot also have a very extensive inventory in the brands they sell so I had a lot of great choices. Delivery was prompt and actually arrived 3 days early. Very happy and would purchase again from Watch Depot. Highly recommended.

October 3, 2022
Unprompted review
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Reply from Watch Depot

Hi Steven, thanks so much for your 5-star review. We’re so happy that you love your new Seiko 5 watch. We look forward to you shopping with us again soon. -Watch Depot Team

Rated 5 out of 5 stars

Great experience

Great prices, fast delivery, great place to shop.

September 27, 2022
Unprompted review
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Reply from Watch Depot

Hi Andrew, thanks for your 5-star review. We really appreciate hearing from our customers about their experience. -Watch Depot Team

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Rated 5 out of 5 stars

Good prices. Associated with Shiels

Recently bought a Seiko watch from Watch Depot. I didn't realise that Watch Depot is associated with Shiels? Once I knew this, it made me a more comfortable in purchasing the watch via Watch Depot. The price of the watch was better than anywhere else online. Delivery was also very prompt. Well done to the Watch Depot team :)

September 3, 2022
Unprompted review
Rated 1 out of 5 stars

Just received my watch fast shipping …

Just received my watch fast shipping (express post paid) and excited to get it on my wrist only to be disappointed realising that the watch they sent me was Chinese and certainly not the Japanese model pictured on their website. after waiting for a reply they went and quickly changed the photos on their website rather that offering me any explanation…. Covering themselves befor putting their customers first is very poor at least an email saying they’re looking into it would be nice but nothing.

August 31, 2022
Unprompted review

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