Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail deli... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it... See more
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Excellent service. I submitted the order with normal shipping and emailed to ask if they could send it 1-2 days instead so it would arrive in time for my daughter’s birthday. Received a promptly rep... See more
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Although the website was not clear that watches were not available to view at the Milton Keynes store, when I arrived at the store, staff could not have been more helpful. The staff checked with the... See more
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Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My strap did not arrive yet
My strap did not arrive yet. Still waiting even tho it says delivered
June 23, 2026
Excellent service and genuine product
I bought a watch from WATCHO and had a very good experience. The price was competitive, the ordering process was simple, and the watch arrived safely and well packaged. The item was genuine, brand new, and exactly as described. Delivery and communication were also clear. Overall, I am very happy with my purchase and would recommend WATCHO.
June 24, 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback. We’re delighted to hear you had such a positive experience with WATCHO. It’s great to know you were happy with the price, ordering process, packaging, delivery, and your genuine new watch. We truly appreciate your recommendation and support. #loveWatcho
WOLF Roadster watch roll
Effortless from start to finish. Very well packaged and arrived in perfect condition. I would definitely recommend this jewellers.
June 26, 2026
Reply from WATCHO Jewellers
Thank you for your wonderful feedback. We’re delighted to hear your experience was effortless from start to finish and that your watch arrived safely in perfect condition. We really appreciate your recommendation and support. #loveWatcho
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re pleased to hear you were happy with our communication and fast delivery. We really appreciate your support and hope to welcome you back again soon. #loveWatcho
Great value watch
Great value watch, delivery very quick, this is the second time I have bought a watch from watcho jewellers and use this company again
Excellent service
June 22, 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback and for choosing WATCHO again. We’re delighted to hear you were happy with the value of your watch and our quick delivery. We truly appreciate your continued support and look forward to serving you again in the future. #loveWatcho
5 stars company
5 stars company, the watches are original, at good prices and if you have an issue they will help quickly. I'll be sure to come back to add more watches to my collection. Thanks.
June 22, 2026
Reply from WATCHO Jewellers
Thank you for your amazing feedback. We’re delighted to hear you’re happy with our original watches, competitive prices, and customer service. We really appreciate your support and look forward to helping you add more watches to your collection in the future. #loveWatcho
It was for my son
It was for my son, he found the site I just ordered it but hes made up with it, came when it said it was going to and had no problem since. So no complaints. I would order with them again.
June 22, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted your son is happy with his watch and that everything went smoothly. We appreciate your support and look forward to welcoming you back. #loveWatcho
Great product at a good price.
Great product at a good price.
Super fast service and the lovely little wrapping touch says a lot about a store, they care.
Will defo buy more products from Watcho.
Well done and thanks
June 22, 2026
Reply from WATCHO Jewellers
Thank you for your lovely feedback. We’re delighted you enjoyed your purchase and the little finishing touches. We really appreciate your support and look forward to welcoming you back again soon. #loveWatcho
They made it very easy to order and…
They made it very easy to order and helped with any questions I had 100% will be ordering again
June 26, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re pleased we could make your experience easy and provide the help you needed. We really appreciate your support and look forward to welcoming you back again. #loveWatcho
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted to hear you found our service helpful and efficient. We really appreciate your support. #loveWatcho
Great in all respects!
June 26, 2026
Reply from WATCHO Jewellers
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience with us. We really appreciate your support. #loveWatcho
Excellent
Once again the WATCHO team have delivered, exceptionable customer service and valued experience.
Having used other ADs, WATCHO have become my favourite, absolutely superb in all ways.
Give them a try, you won't be disappointed.
June 24, 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback and continued support. We’re delighted to be your preferred choice and truly appreciate your kind words about our service. We look forward to serving you again. #loveWatcho
Fast shipping and excellent packaging
Fast shipping and excellent packaging. Watch is beautiful, made even better by the quality service. Will definitely order from Watcho again!
June 25, 2026
Reply from WATCHO Jewellers
Thank you for your wonderful feedback. We’re delighted you’re happy with your watch, packaging, and service. We really appreciate your support and look forward to welcoming you back again. #loveWatcho
Excellent Service
Excellent service from an ethically-driven company. Will definitely use again.
June 25, 2026
Reply from WATCHO Jewellers
Thank you for your kind words. We’re delighted you had an excellent experience with us and truly appreciate your support. We look forward to welcoming you back again. #loveWatcho
Great experience with Watchco
Great experience with Watchco. My order arrived quickly, the watch looked exactly as described, and customer service was friendly and responsive. A reliable company I’d happily use again.
June 24, 2026
Reply from WATCHO Jewellers
Thank you for your fantastic feedback. We’re delighted you had a great experience with WATCHO and were happy with your watch and our service. We really appreciate your support and look forward to welcoming you back again. #loveWatcho
Excellent service
Excellent service. I submitted the order with normal shipping and emailed to ask if they could send it 1-2 days instead so it would arrive in time for my daughter’s birthday. Received a promptly reply saying they were sending it express shipping and wishing my daughter a happy birthday. Watch arrived gift wrapped.
June 19, 2026
Reply from WATCHO Jewellers
Thank you for your wonderful feedback. We’re delighted we could help make your daughter’s birthday gift arrive in time and that you were happy with the service and presentation. We really appreciate your support. #loveWatcho
From start to finish was excellent!
From start to finish was excellent!
Picked a Seiko up with a good discount and was shipped the same day, and arrived the following day.
Only negative about the sale, was it arrived in the wrong box.
Overall very pleased.
June 24, 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re delighted you were pleased with your Seiko purchase, the discount, and our fast delivery. We appreciate your support and will always aim to provide the best experience possible. #loveWatcho
Went into MK to look and ended up buying.
Went into MK to look at gold chains to see what size would suit me as i was unsure what size to buy.
I am glad I went into the shop instead of buying elsewhere online and guessing what looked good. I saw a chain in the window after trying another one on, tried it on and was perfect.
Feeling and trying on the chain was an instant hit as others would have been too light.
Ended up buying there and then.
Great price on the item and really lovely curb chain. Thanks to Gemma for her help in choosing.
Really lovely jewellery shop. Would definitely go back and buy more jewellery from them in the future
July 4, 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your wonderful feedback. We’re delighted you had such a positive experience in our Milton Keynes store and that Gemma was able to help you find the perfect chain. We really appreciate your support and look forward to welcoming you back again. #loveWatcho
Reply from WATCHO Jewellers
Thank you for your feedback. We’re pleased to hear your order was straightforward and delivered quickly. We really appreciate your support. #loveWatcho
Fast delivery and great communication
June 22, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with our fast delivery and communication. We really appreciate your support. #loveWatcho
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