Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail deli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it... See more
Company replied
Although the website was not clear that watches were not available to view at the Milton Keynes store, when I arrived at the store, staff could not have been more helpful. The staff checked with the... See more
Company replied
First time using Watcho.co.uk after finding them on Google. By far the best price around so ordered (Seiko 5 sport). Arrived superfast and even better was the fact that it was beautifully wrapped whic... See more
Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ticks all the boxes
Everything to be honest the service the price the brilliant communication and even the delivery fee of £4.99 was refunded by them because of Royal Fails screw up. Totally recommended company and would buy from them again.
June 17, 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re delighted you were pleased with our service, pricing, communication, and delivery. We really appreciate your recommendation and hope to see you again in the future.
#LOVEWATCHO
Very efficient service
Very efficient service. Excellent communication throughout the process. Very happy with their exchange offer and my new fenix 8 is fab!
June 17, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with the service, communication, and your exchange experience. Great to hear you’re enjoying your new Fenix 8!
#LOVEWATCH
Excellent service fast delivery
Excellent service, fast delivery! Cheaper than bigger chain jewellers
June 11, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re pleased you were happy with our service, pricing, and fast delivery. We really appreciate your support.
#LOVEWATCHO
Amazing customer service
Amazing customer service, arrived fast as well as fast responses. Will be buying from again.
June 26, 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re really pleased you were happy with our service and fast delivery. We look forward to serving you again in the future.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re pleased you were happy with the service and next day delivery. We appreciate your support.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re pleased you found our site easy to use and were happy with the service and product. We really appreciate your support.
#LOVEWATCHO
Great selection and great prices
Great selection and great prices. Fast dispatch and delivery. Customer service at its very best. Thank you WatchCo
June 15, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with our selection, pricing, dispatch, delivery, and service. We really appreciate your support.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re pleased you were happy with our service and quick delivery. We really appreciate your support.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted everything was perfect and really appreciate your support.
#LOVEWATCHO
Excellent service especially from Mala
Excellent service especially from Mala.
Highly recommend.
June 15, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re delighted you were happy with our service and truly appreciate your recommendation.
#LOVEWATCHO
Mine was a real test.
Mine was a real test.
I wasn't keen on my purchase and returned it for a refund with no issues.
I would recommend
June 8, 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re pleased we could make the return process smooth and straightforward, and we really appreciate your recommendation.
#LOVEWATCHO
Highly recommend company
Really easy transaction- great price - quick dispatch. Absolutely perfect product. Saving one star as delivered by Royal Mail which is a royal pain and I ended up having to chase the parcel to a depot after 3 supposed attempted deliveries. Not directly related to the company but please consider alternatives for shipping. Thanks!!
June 8, 2026
Reply from WATCHO Jewellers
Thank you for your feedback—we really appreciate your kind words and your note about delivery.#Love Watcho
Reply from WATCHO Jewellers
Thank you for your feedback—we really appreciate it! #Love Watcho
As always, a fantastic experience
As always, easy to order with clearly laid out delivery options. Price for my order was basically unbeatable compared to others and the package arrived sooner than expected.
June 8, 2026
Reply from WATCHO Jewellers
Thanks so much for your kind feedback—it really means a lot to hear you had such a smooth experience and that everything arrived earlier than expected. We truly appreciate your support!#Love #watcho
Quick delivery for a quality Seiko…
Quick delivery for a quality Seiko watch at an excellent price. Highly recommended
June 8, 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback—we really appreciate your support and are glad you’re happy with your Seiko watch and the service! #Love Watcho
Super helpful throughout the process
Very helpful throughout the process, from original interest to part exchange and purchase.
Great communication and excellent part exchange price.
Highly recommended and will certainly use again
June 11, 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review. It was a pleasure assisting you, and we're delighted to hear you had a positive experience. We truly appreciate your support and look forward to helping you again in the future.
Warm regards,#Love Watcho
Reply from WATCHO Jewellers
Thank you for your kind words and recommendation. We're delighted that you were happy with both the service and the price. Your support means a great deal to us, and we hope to assist you again in the future.
Warm regards,#Love Watcho
Reply from WATCHO Jewellers
Thank you for your review. We're delighted to hear everything went smoothly, from the swift delivery to the in-store fitting. We really appreciate your support and are pleased you had a positive experience with us.
Warm regards,#Love Watcho
Ordered a tissot watch for my wife's…
Ordered a tissot watch for my wife's birthday but I had not heard anything from them about delivery etc sent an email regarding this and got a reply immediately from mala and was reassured it was being processed then an update saying it had been dispatched arrived Saturday morning fantastic customer service and the watch is beautiful and my wife absolutely loves it so thanks all round
June 5, 2026
Reply from WATCHO Jewellers
Thank you so much for your lovely review. We're delighted that everything arrived in time and that your wife loves her new watch. It was a pleasure assisting you, and we're grateful for your patience while the order was being processed. We hope she enjoys wearing it for many years to come.
Warm regards,#Love Watcho
Arrived very quick after a smooth…
Arrived very quick after a smooth purchase. I really like the free extended guarantee.
June 10, 2026
Reply from WATCHO Jewellers
Thank you for your kind review. We're delighted everything went smoothly and truly appreciate your support. We hope you enjoy your watch, and we're always here if you need anything in the future.
Warm regards,#Love Watcho
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