Watchtrader & Co Reviews 

872
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, friendliness, and helpfulness. Customers consistently highlight the excellent service, noting its speed, efficiency, and the straightforward, transparent process for both buying and selling watches. Many people appreciate the great prices and value offered, often finding them significantly better than competitors. The delivery service is also frequently commended for being fast and reliable, with products arriving well-packaged and exactly as described. However, some people were dissatisfied with the valuation process, citing instances where initial offers were significantly reduced or deemed unfair. A few other people also felt that the product quality was not always as described, with issues like watches stopping within a month or having split straps.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Reviewers consistently express satisfaction with the product, often highlighting that watches are exactly as... See more

Service

Customers had positive experiences with service, consistently describing it as unbeatable, trustworthy, and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received good or even better... See more

Delivery service

People report positive experiences with delivery service, often highlighting rapid next-day delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw a watch online at a good price so contacted Watchtrader &Co spoke to Ben who was very helpful. Managed to get the watch at an even better price so I went ahead with the purchase. Great custom... See more

Company replied

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.8

Excellent

TrustScore 5 out of 5

872 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(872)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service from watchtrader and…

Brilliant service from watchtrader and co. Went through the information on WhatsApp. They helped me straight away. Jon dealt with everything and gave a ballpark estimate, then Guv ant the London branch was approachable and someone you can talk to so well. That is literally why I ended up with my watch.

Keep up the good work on YouTube and the store. Will be back again.

Thank you

April 25, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Uzair.
Watchtrader team

Rated 5 out of 5 stars

We used Watch Trader consignment…

We used Watch Trader consignment service which proved to be straight forward and trouble free, very clear transactions and prompt payment, they exceeded our expectations and would definitely be using this company again.
Thanks again to Jon and the team in the background that make this a super slick experience.

April 22, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback John.
Watchtrader team

Rated 5 out of 5 stars

Great to deal with always

Great to deal with always. Especially Jon 😜

Cheers lads

April 15, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Ben.
Watchtrader team

Rated 5 out of 5 stars

Just picked up my Daytona from Josh

Just picked up my Daytona from Josh. Excellent service, friendly, polite and a pleasure to deal with. Thank you for all your help. Enjoy the chocs!

April 8, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Paul.
Watchtrader team

Rated 5 out of 5 stars

Brilliant watch, even better service!

Guv was fantastic! Helped me pick my first high end watch to meet my requirements.
Brilliant watch and even better service!

April 3, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Rory.
Watchtrader team

Rated 5 out of 5 stars

Bought my Breitling Bentley Limited…

Bought my Breitling Bentley Limited Edition online with WatchTrader and literally the mext day it arrived. The watch is everything I could had hoped for. It’s absolutely stunning and perfect condition. Thank you guys for my dream watch.

Rob Leggat

March 27, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Rob.
Watchtrader team

Rated 5 out of 5 stars

Very Professional

Very professional, great communication, good pricing and a very easy and efficient process.

February 17, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Excellent service!

Purchased a Cartier Ballon Bleu 33mm watch from Watchtrader. The overall experience was fantastic. Beautiful watch, as described and they went out of their way to ensure that my watch bracelet was resized. Will definitely recommend Watchtrader and if I want another watch in the future I won’t hesitate to buy from them again. Thank you!

February 27, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Andrea.
Watchtrader team

Rated 1 out of 5 stars

I am extremely disappointed from my…

Let’s say the whole story :
I bought September 2024 a Rolex watch (which it supposed to never stop working ) and WatchTrader promoted the watch on their page as Excellent condition.
I understand that I have bought quite an old watch, but I spent a lot of money for a Rolex watch which supposedly never stop working and it was promoted by you as excellent condition. I spoke with Josh on what’s up and he ensured me that the watch is working perfectly and excellent condition. I was excited I bought a watch and Josh asked me to leave review at the time of purchase I was happy did I expected it will break after 6 months no , so now when I have experienced your service and attitude I have a better view of the company.
I bought the watch and 6 months later ( only 6 months )of wearing this forever watch in an excellent condition *by watch trader the watch stopped working . ( completely stopped working , I was devastated and sad ) I was in shock and extremely disappointed from my purchase and from the service.

I contacted watchTrader for the service as it has 12 months of warranty they have been very rude and unfriendly to me via messages. ( it’s not my fault your item is so bad and after 6 months stopped working ) everyone would agree with me that watch is not in a excellent condition if it stopped working after 6 months. I do not recommend this company.

Instead of apologizing to me that I have experienced this with the item I bought so quickly, that they have sold me a shit item , they were rude to me when I tried to get the service which is covered in the warranty .

Of course I want to sell this watch as after another 6 months when the watch you sold me beaks down again I have to pay 700£ for service .
You obviously don’t want to buy the watch as you are actually admitting you have sold a shit item you don’t even believe you can sell it again ! ( what a joke)

Plenty of other watch traders, make your research and don’t trust them . ( also very weird that they are constantly switching their contact numbers, in order to get in touch with them )

I am very unhappy , disappointed, with this company , I feel like they sold me an item that should be used for lifetime , but required service after 6 months only, purely don’t promote it as excellent , say it’s satisfactory condition. Just shocking and not right and your defensive answer below is just proving it all !!
I won’t trust and buy from them again !
We live in a free country where I have the right to express my experience, how I felt and what I like or dislike.

You are keep editing your respond below which is very strange. Just appreciate the feedback and move on. I am unhappy and that’s it! So immature behaviour to change four times your reply below.

This platform is for real customers of WatchTraders to express their opinion and help other buyers.

Thank you so much for your long reply below , very detailed!

Have a lovely weekend Victoria !

I will sell the watch easily don’t worry , I hope you can learn to describe items better next time.
Faulty watch after 6 months was obviously described very poorly from your team as excellent .

February 21, 2025
Unprompted review
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Reply from Watchtrader & Co

Good afternoon Niya
Thank you for taking the time to write another review of Watchtrader & Co.
I am sorry that this one is not as positive as your first.
I understand you were not happy with the price you were offered to buy your watch back six months after you purchased it.
Unfortunately, when you buy a preowned watch, made in 1979, wear it for 6 months and then decide you no longer want it, it is likely that you will not get back what you paid for it. We have to undergo the same rigorous checks and clean and polish again to ensure our watches are retail ready.
I do feel your review is misleading though...you returned your 45 year old watch last week due to a fault. We repaired it under our 12 month warranty and sent it back to you in working order this week. I am sure you will agree that your warranty work was carried out in a timely and satisfactory manner.
I am sorry that your watch developed a fault, it does happen unfortunately and is the reason we offer our customers the peace of mind of our warranty.
I have checked with my team Niya and read the messages, at no point were any of my staff rude to you.
We fixed the issue with your watch without hesitation, that is the point of our warranty. We can't stop faults occasionally happening however we will do everything in our power to rectify them quickly and efficiently.
Your gripe is with our purchase price offered which I have explained above.
I hope you can achieve the price you would like on your watch if you do sell.
Kind regards
Victoria
Operations Director

Rated 5 out of 5 stars

Outstanding Experience

Had the opportunity to purchase one of my ‘grail’ watches from Watchtrader and the experience from start to finish was absolutely first class. Guv ensured that everything went smoothly and was extremely helpful and answered all my questions, a true gentleman. I will definitely purchase from this establishment in the near future, fantastic experience.

February 14, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Nabel.
Watchtrader team

Rated 5 out of 5 stars

Very professional and speedy company to…

Very professional and speedy company to deal with I would recommend this company to anyone looking to buy or sell a luxury time piece Thankyou

February 19, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Kevin.
Watchtrader team

Rated 5 out of 5 stars

I buy a few watches from different…

I buy a few watches from different dealers and these lads and lasses are by far the best and easiest I have dealt with. No bother no drama and quality watches.

February 1, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Adam.
Watchtrader team

Rated 5 out of 5 stars

UK’s number one in my opinion

Wonderful people honest genuine always kick to their word love doing business with them couldn’t recommend them enough. Keep doing a great job lads all the best.

February 7, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Adrian.
Watchtrader team

Rated 5 out of 5 stars

Excellent experience👍👍

I recently sold a watch to Watchtrader & Co. The whole experience was an excellent one right from the start. The whole team and especially Jon was very helpful. I received a very clear and friendly communication from start to end. Jon actually extended a big favour and especially came on a weekend as I was travelling from far.
I’ve been kept informed at every step and payments were processed swiftly.
I would highly recommend Watchtrader to everyone.
SM

February 10, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Absolutely seamless very professional…

Absolutely seamless very professional company, all paper work received within minutes of concluding the deal. watch received within 24hrs pre 1pm delivery - absolutely perfect and I am over the moon with the Rolex Pepsi purchased which is exactly as described and in mint condition as are box, papers, was etc etc

February 6, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Graham.
Watchtrader team

Rated 5 out of 5 stars

Love watchtrader

Love watchtrader. They are awesome!

January 24, 2025
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Mike.
Watchtrader team

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