Watchtrader & Co Reviews 

874
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy, consistently praising the professional and friendly staff who provide excellent service. They frequently highlight the quick and efficient process, often receiving their purchases with rapid next-day delivery. Products are consistently described as being in excellent, as-new condition and exactly as pictured, often at very reasonable prices. However, some customers reported initial issues with the product, such as a watch stopping shortly after purchase or a strap being split despite the item being described as in excellent condition.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Product

Reviewers consistently express satisfaction with the product, often highlighting that watches are exactly as... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as unbeatable, trustworthy,... See more

Price

Users describe positive interactions with price, often noting that they received good or even better prices... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the rapid and next-day delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied

Rated 5 out of 5 stars

I can't believe I purchased a Rolex from Watchtrader by email. I made my enquiry on a bank holiday, and I was amazed to get an immediate response. After several emails back and forth with Ben, I don't... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.8

Excellent

TrustScore 5 out of 5

874 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(874)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely seamless very professional…

Absolutely seamless very professional company, all paper work received within minutes of concluding the deal. watch received within 24hrs pre 1pm delivery - absolutely perfect and I am over the moon with the Rolex Pepsi purchased which is exactly as described and in mint condition as are box, papers, was etc etc

February 6, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Graham.
Watchtrader team

Rated 5 out of 5 stars

Love watchtrader

Love watchtrader. They are awesome!

January 24, 2025
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Mike.
Watchtrader team

Rated 5 out of 5 stars

Watch exchange

I recently completed a watch exchange with Watchtrader & Co and the process was smooth and professional from start to finish. I would like to give a special thanks to Mr. Jon McShane who kept me informed every step of the way and the watch I received was exactly as described. I highly recommend them to anyone looking to buy or trade luxury watches.

January 31, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Teo.
Watchtrader team

Rated 5 out of 5 stars

Really good communication

Really good communication, and very slick process with invoice , delivery , tracking.

My order was a present for my husband and he was home when it was being delivered, so the packaging was perfect, very discreet to avoid ruining the surprise.

The watch itself was well packaged and beautifully presented. The watch is exactly as described .

January 26, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Lucy.
Watchtrader team

Rated 5 out of 5 stars

Bought a Sub non date

Bought a Sub non date, deal done on 5 mins flat, and I collected next day. Easy to deal with & faultless. I’m sure I will be visiting again

January 28, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Danny.
Watchtrader team

Rated 5 out of 5 stars

Great experience with the guys from…

Great experience with the guys from Watchtrader, sent my watch in as a part exchange, whole process was easy and great service…
Strongly recommend doing business with them…
All the best
Gary from Edinburgh

January 29, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Gary.
Watchtrader team

Rated 5 out of 5 stars

Great job by Guv

Great job by Guv! Amazing customer service and approach!

January 29, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Vasyl.
Watchtrader team

Rated 5 out of 5 stars

Efficient service .

Great service by Jon , followed up a small issue , quickly and efficiently resolved. Great bunch of lads , very amiable . Highly recommended, will visit again soon in the future.
Alfredo.

January 22, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Alfie.
Watchtrader team

Rated 5 out of 5 stars

Delivered exactly what was asked

Simple, easy and a great end result. Whilst comms were a maybe a little quiet I didn’t have time to worry as everything was prompt, the watch I recieved was exactly as advertised - and payment was also paid promptly. I even received a complimentary watch roll. Nice touch.

January 20, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Adam.
Watchtrader team

Rated 5 out of 5 stars

Sold a watch on consignment with…

Sold a watch on consignment with Watchtrader&Co, it was very smooth and easy and got a good price for my watch highly recommended

January 20, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Sonny.
Watchtrader team

Rated 5 out of 5 stars

Another great experience using watch…

Another great experience using watch trader Sold a watch on consignment, agreed a price sold within 30 days very straight forward
Thanks Joe

December 27, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Leon.
Watchtrader team

Rated 5 out of 5 stars

Dealt with Josh

Dealt with Josh, who sorted everything. Watch was perfect as described. Did the deal i was looking for. Good job all round.

January 10, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Kelly.
Watchtrader team

Rated 5 out of 5 stars

Satisfied customer

Great service very friendly and easy to deal with. Would highly recommend.

January 9, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback David.
Watchtrader team

Rated 5 out of 5 stars

Another great experience

Another great experience. Friendly team, unbeatable prices and received the watch very quickly.

January 8, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Jessel.
Watchtrader team

Rated 5 out of 5 stars

Recently bought a new Rolex watch…

Recently bought a new Rolex watch through watchtrader. Excellent service by Joseph and amazing hospitality from Guv. Will be coming back for more.

January 3, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Barkin.
Watchtrader team

Rated 5 out of 5 stars

Good experience using Watchtrader & Co…

Good experience using Watchtrader & Co … top service from Jon, all as described. Sold a watch on consignment, went within a month and got the original offer amount. Would recommend.

December 23, 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Oliver.
Watchtrader team

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