Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more
Company replied
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Review summary
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Reviews shaping this summary
Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more
Company replied
I can't believe I purchased a Rolex from Watchtrader by email. I made my enquiry on a bank holiday, and I was amazed to get an immediate response. After several emails back and forth with Ben, I don't... See more
Company replied
Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more
Company replied
Company details
Written by the company
Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.
Contact info
58 Acorn Road, Ne22dj, Newcastle Upon Tyne, United Kingdom
- 01912814976
- sales@watchtrader.co.uk
- watchtrader.co.uk
4.8
Excellent
874 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They Sold the watch for me and I…
They Sold the watch for me and I received the agreed amount as discussed.
November 27, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback Sarah.
Watchtrader team
Reply from Watchtrader & Co
Thank you for your feedback Justine.
Watchtrader team
Fantastic!
December 16, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback Mark.
Watchtrader team
Could not be happier with my experience…
Could not be happier with my experience of selling my watch with Watchtrader I had the pleasure of dealing with Jon he gave me a good offer and payment was made when he said communication was spot on from start to finish ⭐️⭐️⭐️⭐️⭐️
December 13, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback Michael.
Watchtrader team
Fantastic service again
Fantastic service again , John has been brilliant from the first time up till now still providing an amazing experience. Highly recommend these guys
December 10, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback Asif.
Watchtrader team
Another excellent service from Jon and…
Another excellent service from Jon and the lads at watch trader.
They are very friendly staff who went out of their way to help me purchase the watch that I really wanted.⭐⭐⭐
The watch us absolutely mint, am so very pleased. Great to deal with, not pushy at all.
November 20, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback Eloise.
Watchtrader team
Like buying from a dodgy backstreet dealer
Bought a watch for my wife off Billy & Josh on a Friday morning. I was promised it would be delivered on Saturday but it never arrived. I was then told by Josh it would be delivered on Tuesday and to make up for it would send me a free watch roll. On Tuesday the watch arrived without the watch roll. When my wife tried it on it was way too small and wouldn't even fit my 8yr old daughter. I messaged Josh who ignored me so I had to pay £80 for another link. The only issue I have now is the watch has been so badly polished that the screw head has been polished down so I cannot unscrew the link. I will send back to Rolex but my only concern is the watch has no card so will wait to see if it's stolen now as Rolex will keep it.
December 10, 2024
Unprompted review
Reply from Watchtrader & Co
Good afternoon Lee
Thank you for taking the time to write a review about Watchtrader.
Firstly, please accept my apologies that our normally exceptional service standards were not met on this occasion.
I do take all of your comments on board and will be addressing them with the team tomorrow.
For clarity, all of our watches (600+) are photographed in detail for our website, Chrono24 and eBay so that customers can see the size, condition etc before purchasing.
While we will always try and accommodate sourcing extra links where needed, our stock is pre-owned and as such is sold as seen.
We use the watch register to check EVERY watch that comes in to our business so rest assured that the watch you have purchased is not stolen.
If you would like to discuss this further, please email me at
info@watchtrader.co.uk
Kind regards
Victoria
Operations
Watchtrader team
Grail Watch
Part exchanged a couple of watches for a Grail watch. Stuart and Jon were very helpful, great communication everything arrived next day as promised would highly recommended 👍🏼
December 7, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Jon and the staff were excellent with…
Jon and the staff were excellent with their communication and support in selling my Rolex on consignment and then purchasing a Rolex GMT.
Great people and outstanding delivery time for the watch to arrive as well.
December 6, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Great experience dealing with Josh at…
Great experience dealing with Josh at WT watch was exactly as described and at an excellent cost. Thanks and speak to you again soon
December 5, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Great people to do business with Very…
Great people to do business with Very fair on value of watch I was selling and quick turnaround of business and payment
December 2, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Selling my watch
Sold my watch to Watchtrader excellent company can highly recommend them
December 2, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Efficient, professional, friendly
Efficient, friendly and professional service
November 29, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Reply from Watchtrader & Co
Thank you for your feedback Alistair.
Watchtrader team
Would consider alternative retailers.
Good communications and good price. Watch was listed as “unworn” but due to the amount of marks on the watch I find this to be untrue, however it was in great condition. The Omega warranty card holder was also missing which is very disappointing. Would consider alternative retailers before purchasing again.
November 18, 2024
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Excellent service from start to finish…
Excellent service from start to finish with a quick delivery. Thanks.
November 22, 2024
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Brilliant service from start to finish
Brilliant service from start to finish. Josh was very helpful with great communication. Will 100% be using watch trader for my next purchase.
November 14, 2024
Reply from Watchtrader & Co
Thank you for your feedback.
Watchtrader team
Great experience
Great experience, watch perfect on arrival, ordered 3pm, delivered before 1pm next day. Delighted with my watch. Wouldn’t hesitate to use again. Cheers Guys 👍
November 19, 2024
Unprompted review
Reply from Watchtrader & Co
Thank you for your feedback Mr Paxton.
Watchtrader team
Excellent experience and quality…
Excellent experience and quality product. Delivery was very quick, would throughly recommend
November 14, 2024
Reply from Watchtrader & Co
Thank you for your feedback Kate.
Watchtrader team
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