waterdrop® Reviews 18,073

Waterdrop helps keep me hydrated and excited to hydrate with so many delicious flavors without any sugar

Customer services where great. They are very fast with any enquiry. The service and products are amazing. I would highly recommend this company.

been drinking waterdrops for years now, can't live without it!

The range of flavours and ease of preparation make waterdrops a great way to keep hydrated. Easy to carry around. I pop a selection of cubes into my bag so I can ensure I am drinking sensibly throughout the day.

I have always been a huge fan of Waterdrop, having bought multiple bottles, carafes and accessories over many years. I recently bought my fourth Lucy Filter Carafe, however, when I was using it, a piece of plastic fell into my glass. I emailed the customer service with photos and they brilliantly replied within two days to ask for any more evidence. I sent a video and multiple photos. After that I heard nothing back, so a week later I emailed as a follow up. Still nothing. Followed up with another email, and again. My initial complaint was sent in February, and I have since sent 6 emails asking for help with my faulty product and apart from the initial email asking for evidence, I have heard nothing back. I am shocked and appalled at the lack of response from a company with such excellent products. It’s a real shame and has tainted my view of the company.

I was scammed during the hiring process, they asked me to provide an influencer marketing strategy (for a junior position) as a Senior. They then rejected me saying that the position does not exist anymore. I am now waiting for compensation for unpaid labour.

received a damaged package. during the travel there was a hole in the box and the glass straw was broken. I received another and is was very quickly done. Very happy about the service.

+5

Love waterdrop- it’s exactly what it claims… encourages me to drink more water with the flavour of a soft drink but without the sugar

Great customer service! My bottle cap broke off, but was instantly helped with a new one + a 12pack of flavour for the troubles. The customer service was super helpful!

STRAWS:
They are gorgeous 😍 I'm glad I decided to purchase a little more waterdrop flavours to get the straws.

CHERRY:
OMG! I got these to sample and they are a gorgeous flavour! I will definitely be buying more 😀

FLAVOURS:
This is my 6th time ordering and I love this bundle 😍 the flavours are gorgeous. I'm definitely buying more!

Before waterdrop I was drinking like between 0,5-1L a day... Now I'm drinking 1,5-2,5L a day. I know it's not as good as simply water but hey, I'm drinking!

Great product, i drink allot more water a day now.

Fast and good Support, tasty products and shipping without Problems :)

Easy to order - great flavours !

Web site very easy to use and to place an order.
Delicious products. Very convenient to use.

I purchased an Explorer Thermo Bottle, and although I cleaned it every single day, it still developed black mold inside. The only things I ever used in it were water and Waterdrop flavor capsules. I am a returning customer and buy the flavor capsules every month.

After I submitted a complaint, I was told that I should purchase a cleaning tool from you at my own expense. I explained that I had already been using a proper cleaning tool. Then I was advised to try various home remedies such as baking soda. Unfortunately, the mold does not come out no matter what I try.

I’m a very hygienic person, and this is not okay. Don’t buy it, especially not for your kids.

I am not willing to drink from a bottle that has had mold in it, especially when I cannot be certain that it has been completely removed. I am extremely frustrated and disappointed, particularly because the bottle was very expensive and I have already spent a significant amount of money with your company.

As a loyal customer, I expected a more appropriate solution to this issue. Sadly, this experience has caused you to lose a customer.

Fantastic quality product and excellent service.

Placed an order direct from their website, was confirmed with order number. Started to get emails asking me to finish order. Replied with screenshot of order. Then email after email from different people asking for more details because they could not find order. Wow!! If it quacks like a duck...you know the rest.

My experience, it's a scam. Sorry guys. 😮‍💨

I didn't buy/try the waterdrop cubes, so I can't say anything about those. However recently I bought a 1l rvs bottle and a 1l glass bottle from Waterdrop and I'm highly impressed by the quality and design of those bottles. Both are made in the EU and it's easy/comfortable to drink from the bottles. The insulated rvs bottle keeps warm drinks warm for a very long time (+12 hours).

The delivery takes up to 5 working days via dpd. I'm very happy with the great quality bottles!

Amazing! Staff members so helpful and so nice. I had a great experience with Lidija!