waterdrop® Reviews 18,194

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I’ve had a great experience with Waterdrop. The flavors are refreshing without being overly sweet, and the variety makes it easy to drink more water throughout the day. The cubes dissolve quickly and... See more

Rated 3 out of 5 stars

Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more

Rated 5 out of 5 stars

Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!

Rated 5 out of 5 stars

Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more

Company details

  1. Beverage Distributor

Written by the company

waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.


Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Awesome customer service!

First time ordering from Waterdrop and unfortunately I did not receive all items that were ordered. Contacted the company via email and within 14(!) minutes they send me the missing items. Very quick, and very friendly reply from them. Would definitely order from them again! Keep up the great work!

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I like the products

I like the products. I enjoy the electrolyte drinks, the iced tea and the cola. Also the orange flavour it lovely. I like that you can collect points, I was able to get a carafe this way. Delivery only takes a few days. There's often offers on i.e. 15% off

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend the Waterdrop bottle…

I highly recommend the Waterdrop bottle and Microlyte. They come in many delicious flavors and are sugar-free. I enjoy drinking the cubes because they make me feel refreshed and help my stomach feel clean. The water bottle is also very good, and many of my friends use the Waterdrop brand.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Drink more with ease

Waterdrop really helps me to drink more water with ease. Been drinking for more then a year and I have found my go to flavours but I also enjoy to explore the new (limited edition) flavors. They keep surprising me and it never gets boring.

February 18, 2026
Unprompted review
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Rated 1 out of 5 stars

poor quality and zero customer service

While the bottle looks and feels ok, the plastic spout broke after just a few days, making it hard to use and no longer waterproof. Reached out to the customer service email 4 times now over 2 weeks with zero response. Phone is always unmanned and doesn't even allow you to leave a message. For an expensive bottle (which doesn't even keep water cool for that long), I'd say stay away!

January 31, 2026
Unprompted review
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Reply from waterdrop®

Hi Rob,

we’re really sorry to hear about your experience — that’s definitely not what we want for our customers. A broken spout after just a few days shouldn’t happen, and we completely understand how frustrating that must be.

We’re also sorry if your messages went unanswered. Please reach out to us again at info@waterdrop.com with the subject line “Trustpilot” and your order details — we’ll make sure this is looked into and resolved as quickly as possible.

We’d truly appreciate the chance to make this right.

All the best,
Your waterdrop® team

Rated 5 out of 5 stars

The last time I recycled my cube…

The last time I recycled my cube packages, I had 663 so I drink a lot of them. I really do love them! The only thing I wish was available is to use my points for more cubes. I’m just not wanting what is available for rewards.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

They also get back to you so quickly…

They also get back to you so quickly within 3 business days, they are always super friendly to deal with, if they have a special contest if you give them your code they will look it up and get back to you so quickly unless it's a bottle, than they can check to see if you got it or not.

February 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Nice tastes, love the bottles

I have ordered several items over the months / years with Waterdrop, and I am never truly disappointed. I love the bottles and interchangeable lids. I also love the various tastes of the drops themselves. The only thing I am not really happy with: the choice of their shipper.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I had to reach out to Customer Service due to FedEx having damaged the shipment. Contacted Elizabeth in Customer Service, she dealt with the issue immediately and was very helpful.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great product! Highly recommended

Been using waterdrops for a good few years now and I love the fact they come in a variety of flavours, they come in handy compact packets, save on packaging, and are low in sugar and are full of minerals.

Their products like glass bottles and thermos are brilliant. Highly recommended to anyone wanting quality natural flavours.

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

I'd love to be able to review the…

I'd love to be able to review the product, but am still waiting for it and can get no tracking information or help from Waterdrop. The do offer a "Shop" option, but it's intrusive in terms of my devices and I'm increasing sick of that. I can be found by my name and address, etc it doesn't need access to my device to tell when when I will receive it. If I do. As it is, optimistic that it should come by yesterday, I had planned to roll installation into a different plumber job (I'm not well enough to consider doing it) In terms of the offers and the likelihood I could get all sorts of offers, etc will my order I'd give them a 5. In terms of the product I can't say. In terms of delivery and tracking a 0 so far

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

"Waterdrop" tablets dissolved in water are fabulous

If like me you don't drink enough water once you try one flavour of "Water drop" you're hooked. For over a year now, I've been ordering different flavours and I am overwhelmed by the flavour choices. If you care about the environment then "Water Drop" is a great reason to stop buying bottled drinks or tinned drinks. Í can't stop telling friends about the benefit of buying "Waterdrop" I am a long term customer. I cant see myself buying bottled drinks or tinned drinks again. "Waterdrop" is certainly my forever choice of soft drink. Once you try at least one flavour, you will not go back to those other brands of cold drinks.

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

Questionable sustainability claims

As a UK customer I would have decided against “shop in UK store” if I knew, or was informed, that two boxes of 12 tabs (minimal cost) would be transported across most of Europe from Czechia to get to me. You make a big thing of “We are less plastic”, “We are recyclable” and “We reduce plastic” then leave a massive carbon footprint getting £18 of goods to me!!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Keep hydrated!

I've been ordering Waterdrop for about 4 years now, delicious! All sugar free and natural if you need a boost some have added caffine. I always keep a few waterdrop in my bag.

January 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Quality drop

Used to love it, quality just dropped. 50% of the capsules is faulty and instead of dissolving in the water it creates a weird foam at the top and the taste becomes diluted. Waste of money

February 9, 2026
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hi Matteo,

thanks a lot for your feedback!

We’re really sorry to hear you had a bad experience with our drops – that shouldn’t happen. Please reach out to us at info@waterdrop.com and we’re sure we can find a solution for you.

All the best,
Your waterdrop® team

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