I’ve had a great experience with Waterdrop. The flavors are refreshing without being overly sweet, and the variety makes it easy to drink more water throughout the day. The cubes dissolve quickly and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more
Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!
Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more
Company details
Written by the company
waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.
Contact info
Erika-Krenn-Promenade 15, 1100, Vienna, Austria
- https://www.waterdrop.com/pages/hilfe-center-kontakt
- waterdrop.com
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome customer service!
First time ordering from Waterdrop and unfortunately I did not receive all items that were ordered. Contacted the company via email and within 14(!) minutes they send me the missing items. Very quick, and very friendly reply from them. Would definitely order from them again! Keep up the great work!
I like the products
I like the products. I enjoy the electrolyte drinks, the iced tea and the cola. Also the orange flavour it lovely. I like that you can collect points, I was able to get a carafe this way. Delivery only takes a few days. There's often offers on i.e. 15% off
I highly recommend the Waterdrop bottle…
I highly recommend the Waterdrop bottle and Microlyte. They come in many delicious flavors and are sugar-free. I enjoy drinking the cubes because they make me feel refreshed and help my stomach feel clean. The water bottle is also very good, and many of my friends use the Waterdrop brand.
Drink more with ease
Waterdrop really helps me to drink more water with ease. Been drinking for more then a year and I have found my go to flavours but I also enjoy to explore the new (limited edition) flavors. They keep surprising me and it never gets boring.
Excellent
Love the concept and most of the flavours. Love the tumbler it reminds me to drink.
It was fantasic
poor quality and zero customer service
While the bottle looks and feels ok, the plastic spout broke after just a few days, making it hard to use and no longer waterproof. Reached out to the customer service email 4 times now over 2 weeks with zero response. Phone is always unmanned and doesn't even allow you to leave a message. For an expensive bottle (which doesn't even keep water cool for that long), I'd say stay away!

Reply from waterdrop®
The last time I recycled my cube…
The last time I recycled my cube packages, I had 663 so I drink a lot of them. I really do love them! The only thing I wish was available is to use my points for more cubes. I’m just not wanting what is available for rewards.
They also get back to you so quickly…
They also get back to you so quickly within 3 business days, they are always super friendly to deal with, if they have a special contest if you give them your code they will look it up and get back to you so quickly unless it's a bottle, than they can check to see if you got it or not.
Nice tastes, love the bottles
I have ordered several items over the months / years with Waterdrop, and I am never truly disappointed. I love the bottles and interchangeable lids. I also love the various tastes of the drops themselves. The only thing I am not really happy with: the choice of their shipper.
Exceptional Customer Service
I had to reach out to Customer Service due to FedEx having damaged the shipment. Contacted Elizabeth in Customer Service, she dealt with the issue immediately and was very helpful.
Great product! Highly recommended
Been using waterdrops for a good few years now and I love the fact they come in a variety of flavours, they come in handy compact packets, save on packaging, and are low in sugar and are full of minerals.
Their products like glass bottles and thermos are brilliant. Highly recommended to anyone wanting quality natural flavours.
I'd love to be able to review the…
I'd love to be able to review the product, but am still waiting for it and can get no tracking information or help from Waterdrop. The do offer a "Shop" option, but it's intrusive in terms of my devices and I'm increasing sick of that. I can be found by my name and address, etc it doesn't need access to my device to tell when when I will receive it. If I do. As it is, optimistic that it should come by yesterday, I had planned to roll installation into a different plumber job (I'm not well enough to consider doing it) In terms of the offers and the likelihood I could get all sorts of offers, etc will my order I'd give them a 5. In terms of the product I can't say. In terms of delivery and tracking a 0 so far
Waterdrop are fantastic i highly…
Waterdrop are fantastic i highly recommend them.
"Waterdrop" tablets dissolved in water are fabulous
If like me you don't drink enough water once you try one flavour of "Water drop" you're hooked. For over a year now, I've been ordering different flavours and I am overwhelmed by the flavour choices. If you care about the environment then "Water Drop" is a great reason to stop buying bottled drinks or tinned drinks. Í can't stop telling friends about the benefit of buying "Waterdrop" I am a long term customer. I cant see myself buying bottled drinks or tinned drinks again. "Waterdrop" is certainly my forever choice of soft drink. Once you try at least one flavour, you will not go back to those other brands of cold drinks.
Questionable sustainability claims
As a UK customer I would have decided against “shop in UK store” if I knew, or was informed, that two boxes of 12 tabs (minimal cost) would be transported across most of Europe from Czechia to get to me. You make a big thing of “We are less plastic”, “We are recyclable” and “We reduce plastic” then leave a massive carbon footprint getting £18 of goods to me!!
Keep hydrated!
I've been ordering Waterdrop for about 4 years now, delicious! All sugar free and natural if you need a boost some have added caffine. I always keep a few waterdrop in my bag.
Great communication about my order
Great communication about my order. Good deals.
Quality drop
Used to love it, quality just dropped. 50% of the capsules is faulty and instead of dissolving in the water it creates a weird foam at the top and the taste becomes diluted. Waste of money

Reply from waterdrop®
Good taste!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







