waterdrop® Reviews 18,196

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!

Rated 5 out of 5 stars

Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more

Rated 3 out of 5 stars

Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more

Rated 5 out of 5 stars

Love the products, I keep ordering more! Very refreshing drinks, lots of options (some better than others, but everyones taste is different). Good delivery, and frequent sales!

Company details

  1. Beverage Distributor

Written by the company

waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.


Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The 1L bottles are amazing

The 1L bottles are amazing. Great quality, and keeps water cold for a long time. I have 2 of the 1L AO Bottles. The bottle itself and lid are both great. The 600ml bottles themselves are good quality, but the bamboo lids crack.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I love this brand!!!

I‘ve been using Waterdrop‘s products for over a year now and I‘ve always been more than happy with all of the products as well as the service. The new grapefruit electrolytes are the perfect product for me because I drink waterdrops‘s electrolytes every single day and now they taste EXACTLY like my favorite drops (the regular grapefruit ones).

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

great little drinks

great little drinks, makes carrying multiple bottles of fizzy/soft drinks around with you a thing of the past, great variety and options of caffeinated and electrolyte powered ones, improved taste over the past 2 years,

would love to be a rep though but lack of a following is holding me back :/

January 24, 2026
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Rated 1 out of 5 stars

Very unpleasant

Very unpleasant, artificial taste. Was very disappointed in these. Wish I had checked there was a satisfaction guarantee, as even bought at half price via a supermarket these are expensive and below par. Any of you five star reviewers want to buy my 11 remaining capsules?

February 4, 2026
Unprompted review
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Reply from waterdrop®

Hi Sarah,

thank you for your feedback.

We’re sorry to hear that the taste didn’t meet your expectations. Everyone’s taste preferences are different, so some of our flavors may be more enjoyable with a different amount of water or by trying another flavor from our range.

We hope you might find a combination that suits you better!

All the best,
Your waterdrop® team

Rated 5 out of 5 stars

Excellent taste well worth buying

I received my order yesterday and im so impressed with the quality the drinks bottle is great and perfect thickness of the glass and keeps the drinks cooled.
I got the cola flavoured drops strawberry peach iced tea and mango and cherry boost love them all flavour is good quality cola one to bit to get used to but loving it now get a hint of caramel and cola taste.
not be long before i order more and try other kinds.
delivery was great and painless didn't need to contact waterdrops that's why i have given them a 5 star.
i lok forward to buying more

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a water bottle from Waterdrop a couple days ago, and its coating turned out to be faulty. I reached out to customer service and couldn’t be happier with the service and outcome I got. Very friendly and understanding staff, and I’m already getting a replacement bottle soon too! Thanks for helping me out.

February 3, 2026
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Rated 2 out of 5 stars

Tastes very weak. even with only 400ml of water. Use two tabs!!

Personally i use two tabs for my own taste. The cola flavour is great, IF you use two tabs. Also it took 18 days for the starter pack to get to me, after i placed the order.

Came from Czech Republic, FecEx delivered my order, which they couldn;t find my address initially. Strange, no one else (DPD, UPS and royal mail dont have issues).

4 days alter, item delivered after a call to fedex local depot.

January 2, 2026
Unprompted review
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Reply from waterdrop®

Hi and thank you for sharing your experience.

We’re glad to hear that you enjoy the Cola flavor when using two tabs!

We’re sorry for the delivery delays and the difficulties with FedEx. Unfortunately, sometimes international shipments can face unexpected challenges, but we appreciate your patience in resolving it.

Your feedback helps us understand where we can improve the delivery experience.

All the best,
Your waterdrop® team

Rated 5 out of 5 stars

I hate drinking water

I hate drinking water and not a lover of squash so this is a perfect solution I get my water intake and at a flavour I love.
I love the fact I have a subscription for my 'I can't afford to run out of' flavour it just delivers at my convenience.

January 29, 2026
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Rated 1 out of 5 stars

Delays

Delays, delays, delays. I ordered the product well over a month ago, but shipment has repeatedly been delayed and I still haven't received the product. The company does not reach out proactively to inform about the shipping process

January 28, 2026
Unprompted review
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Reply from waterdrop®

Hi, thank you for your feedback.

We are very sorry for the repeated delays and for the lack of proactive communication regarding your order.

This is certainly not the experience we want to provide. Please contact us at info@waterdrop.com with your order details so we can look into your case immediately and work toward a quick resolution.

All the best,
Your waterdrop® team

Rated 4 out of 5 stars

I love the water drop capsules

I love the water drop capsules, especially the cola flavour - that’s the only one I use now. I only wish I could change the delivery to every 2 months instead of having to receive them every month - it doesn’t give me that option tho

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with Waterdrop

Really happy with Waterdrop. The flavours are fresh and subtle, not overly sweet, and it genuinely makes drinking enough water easier during the day. Love that it’s sugar-free and feels like a small upgrade to a healthy routine. Definitely sticking with this.

January 5, 2026
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Rated 5 out of 5 stars

Love love love waterdrop

I love all the different tastes but also that Waterdrop invests in new tastes so you can change. They deliver quickly and they have really nice actions. I'm a big fan of Waterdrop, I only drink waterdrop, take them with me on Holiday to Spain ;-)

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Taste disgusting and when I tried to…

Taste disgusting and when I tried to return had to cover the cost to send them recorded back to Czech Republic for the pleasure. Expensive, disgusting and terrible customer service.
No refund as it wouldn’t have been worth sending them back as the reimbursement for that cost is in vouchers for their under parr products. Also take ages to dissolve. Not impressed!

January 22, 2026
Unprompted review
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Reply from waterdrop®

Hello Tara,

thank you for sharing your experience. We’re very sorry to hear that you were disappointed with both the taste of the product and the return process, we understand how frustrating that must have been. This is certainly not the impression we want to leave.

If you’re open to it, please feel free to contact our customer service team at info@waterdrop.com with your order details. We’d be happy to review your case more closely and see if there is a better solution we can offer.

All the best,
Your waterdrop® team

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