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Waterfront Private Hospital Reviews 

556
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the modern and spotless facilities, noting that the relaxing waiting areas, coffee offerings, and overall calming environment help them feel completely at ease. People consistently note the professional and friendly staff, mentioning exceptional care, reassuring attitudes, and thorough explanations provided during every single appointment. Some reviewers were not happy with minor aspects, noting that certain surgical rooms could feel a bit bleak or that consultation support did not fully meet their personal expectations. A few individuals also mentioned experiencing busy schedules or uninspiring interactions regarding their desired treatment outcomes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing a welcoming environment where people... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional care and professional... See more

User experience

Consumers find user experience to be positive, highlighting an easy process from start to finish. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consultants and receptionists are... See more

Facilities

Customers felt high satisfaction with the facilities, highlighting the modern, spotless environment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, yo... See more

Company replied


Company details

  1. Private Hospital
  2. Dermatologist
  3. Hand Surgeon
  4. Plastic Surgery Clinic
  5. Skin Care Clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

556 reviews

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This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

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4.9

All reviews

(556)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

April 5, 2026
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Dear Margaret, thank you for taking the time to leave your review — we really appreciate it.

Waterfront Private Hospital

Rated 5 out of 5 stars

Engaged and professional

I saw Dr Katy Nassar for lip and marionette fillers. She was very thorough and listened to what I was looking for, making recommendations that would suit my mature skin. Throughout the procedure she checked regularly to confirm I was happy with the results. I will be visiting her again and have absolutely no hesitation in recommending her for non-surgical procedures. Many thanks. Caroline B

April 8, 2026
Unprompted review
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Reply from Waterfront Private Hospital

Dear Caroline,

Thank you for your lovely feedback. It's great to hear that Dr Katy Nassar took the time to listen to your goals and tailor her approach to suit you. Ensuring patients feel comfortable and involved throughout any procedure is something she values highly. We look forward to welcoming you back to Waterfront Private Hospital in Edinburgh.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Mr Quaba was lovely and put me at ease…

Mr Quaba was lovely and put me at ease straight away. He explained the procedure in detail and showed me before and after pictures of previous patients but also explained the risks involved.

April 1, 2026
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Reply from Waterfront Private Hospital

Dear Vicky,

Thank you for your kind words. It's good to hear that Mr Awf Quaba helped you feel at ease and took the time to explain everything thoroughly. Making sure patients have a clear understanding of both the expected outcomes and any risks is an important part of the consultation process. We hope all goes well with your journey.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Thank you!

I have had a great experience with Waterfront Private Hospital. All the staff there are so polite, friendly and accommodating. I am thrilled with my results and cannot thank Mr Quaba enough.

April 1, 2026
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Reply from Waterfront Private Hospital

Thank you for your kind feedback. We're so pleased to hear you're happy with your results and that the team at Waterfront Private Hospital made you feel welcome. Mr Omar Quaba will be delighted to know you had such a positive experience. Thank you for choosing us.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I had the most amazing experience at…

I had the most amazing experience at Waterfront Private Hospital. Dr Awf Quaba was extremely helpful and gracious throughout the whole process and I’m uber happy with my results. Recommend this surgery to everyone!

September 15, 2025
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Reply from Waterfront Private Hospital

Dear Lesley,

Thank you for sharing your experience. It's great to hear that you're so pleased with your results and that Mr Awf Quaba looked after you well throughout. We're glad your time at Waterfront Private Hospital was a positive one.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I have been a patient of Waterfront…

I have been a patient of Waterfront Private Hospital for years and the quality of care has always been, and continues to be, excellent.

March 18, 2026
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Reply from Waterfront Private Hospital

Thank you for taking the time to share your experience.

It's really good to know that the standard of care at Waterfront Private Hospital in Edinburgh has remained consistent over the years. We appreciate your continued trust in us.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Amazing private hospital

Please say a massive thank you to Dr Kazem Nassar, he has quite literally changed my life. The results only a few weeks after the procedure are incredible I’m so pleased and eternally grateful. Please express how grateful I am to him. Thanks

March 7, 2026
Unprompted review
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Reply from Waterfront Private Hospital

Thank you so much for sharing this.

We'll certainly pass on your kind words to Mr Kazem Nassar. He will be delighted to hear how pleased you are with your results. It's wonderful to know the care you received at Waterfront Private Hospital in Edinburgh has made such a positive difference for you.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Always excellent!

I wouldn’t trust anyone else now for advice or surgery, my experiences here have always been excellent.

March 12, 2026
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Reply from Waterfront Private Hospital

Thank you, Louise.

That's really kind of you to say, and it means a lot to the whole team at Waterfront Private Hospital in Edinburgh. We're glad you've always felt well looked after with us.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I went to see Dr Peden as i have severe…

I went to see Dr Peden as i have severe dry eyes, due to eyes not closing properly caused by previous eye surgery performed at Signature Clinic. He gave me good advice on how to treat my problem and what treatments that may improve my under eye damage.

March 7, 2026
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Reply from Waterfront Private Hospital

Thank you for sharing your experience.

We're pleased you received useful guidance on managing your concerns.

We did just want to gently clarify that Dr Peden does not work at Waterfront Private Hospital in Edinburgh. The consultant you saw with us was Mr Awf Quaba, our plastic surgeon. We want to make sure the right person receives the credit for your care.

We wish you well with your treatment going forward.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Botox

Great explanation of treatment and great advice. No pain or bruising on face.

March 3, 2026
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Reply from Waterfront Private Hospital

Dear Teresa, thank you for your lovely feedback.

We are glad you found the consultation helpful and that your Botox treatment at Waterfront Private Hospital was such a comfortable experience. We look forward to welcoming you back.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Consultation for upper eyelid surgery

The doctor I spoke to was very informative and discussed realistic expectations regarding the procedure. I was also shown some photos and had all my questions answered. I am going ahead with the procedure with Waterfront hospital as have full confidence in them and my surgeon.

March 3, 2026
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Reply from Waterfront Private Hospital

Dear Sandra, thank you for sharing your experience.

We are pleased to hear that your consultation for upper eyelid surgery at Waterfront Private Hospital was thorough and informative. It is important to us that patients feel confident and well-prepared before any procedure, and we are glad all of your questions were answered. We look forward to looking after you.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

A convenient appointment arranged quickly…

An appointment was organised quickly with the exact consultant I wanted to see. The consultation was very satisfactory and surgery was arranged quickly at a convenient time for me

March 4, 2026
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Reply from Waterfront Private Hospital

Thank you, John.

It's great to know we were able to accommodate your scheduling needs and that you were happy with your consultation at Waterfront Private Hospital. We hope everything goes smoothly with your surgery.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Friendly professional atmosphere

Friendly professional atmosphere. The review was thorough and addressed concerns although there can be no further interventions to improve the situation .

February 27, 2026
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Reply from Waterfront Private Hospital

Thank you for taking the time to leave a review.

We're pleased to hear you found the team professional and that your consultation was thorough. We understand it can be disappointing when further options are limited, but it's always important to have a clear and honest assessment. We wish you well.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Lovely facility

Lovely facility, very calming in the waiting area. All the team were very helpful and put me at ease straight away. Dr quaba was very helpful and positive during the consultation and I’m looking forward to my procedure.

March 2, 2026
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Reply from Waterfront Private Hospital

Thank you for the kind words, Simone.

We're glad the team at Waterfront Private Hospital made you feel comfortable from the start, and that your consultation with Mr Omar Quaba went well. Wishing you all the best with your upcoming procedure.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Informative and reassuring


On arrival I was made to feel welcome and the initial consultation was very informative, thorough and reassuring.
Follow up by the staff with relative information regarding costs etc was both professional and helpful.

February 25, 2026
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Reply from Waterfront Private Hospital

Thank you for sharing your experience. It's great to hear that your consultation at Waterfront Private Hospital was thorough and put you at ease. We appreciate you noting the follow-up from our team as well — we always aim to ensure patients have all the information they need to make confident decisions. We hope to welcome you back to Waterfront Private Hospital in Edinburgh soon.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

was made to feel comfortable at the consolation

was made to feel comfortable at the appointment and gave honest opinion

February 26, 2026
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your review, Lynsey.

We're pleased to hear you felt comfortable during your consultation at Waterfront Private Hospital. Honest, straightforward advice is something our team values highly, so it's good to know that came across. We appreciate you taking the time to leave your feedback.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

consultation with Dr Will Anderson

Came in for a consultation with Dr. Will Anderson about otoplasty. He was very thorough and made me feel completely at ease. He answered all of my questions before I even had the chance to ask them.

Now just waiting to hear back regarding the quotation and to schedule a date for the procedure.

February 25, 2026
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Reply from Waterfront Private Hospital

Thank you for your review, Holly.

We're glad to hear that your consultation with Mr Will Anderson at Waterfront Private Hospital went so well, and that he was able to address all of your questions. We hope to be in touch soon with everything you need to move forward. Thank you for choosing Waterfront Private Hospital in Edinburgh.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Great experience.

Lovely hospital. Very friendly, professional staff and a good experience from start to finish. Thank you to everyone.

February 19, 2026
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Reply from Waterfront Private Hospital

Thank you for your lovely feedback, Kathryn.

It's wonderful to hear you had such a positive experience with our team at Waterfront Private Hospital in Edinburgh. We'll be sure to pass on your kind words to the staff. We hope to see you again should you need us in the future.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Someone I trust

As always Katy talked through the pros and cons of different treatments. She has always managed my not inconsiderable expectations and worked with me to arrive at the best solution for me. She is very knowledgeable, easy to talk to and above all someone I trust to recommend the best options.

February 20, 2026
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Reply from Waterfront Private Hospital

Thank you for sharing this, Carol.

It's clear you have a wonderful rapport with Dr Katy Nassar, and it's great to hear she continues to take the time to talk through all the options with you. That trust between patient and practitioner is so important, and we're glad you feel well looked after at Waterfront Private Hospital in Edinburgh. We look forward to seeing you again.

Kind regards,
Waterfront Private Hospital, Edinburgh

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