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Waterfront Private Hospital Reviews 

554
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the staff and medical practitioners are extremely professional, welcoming, and attentive, ensuring patients feel completely at ease throughout the entire process. Patients also frequently highlight the modern, spotless hospital facilities and the exceptionally thorough, high-quality professional aftercare support they receive. Some reviewers were not happy with certain aspects, noting that some surgical rooms felt bleak and a few consultations left patients feeling unsupported or deflated. A few individuals also felt that their initial consultation meetings lacked clear explanations or sufficient guidance regarding their expected surgical outcomes.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting exceptionally welcoming, friendly, and professional care... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless process from booking... See more

User experience

Reviewers express immense satisfaction regarding their user experience, highlighting an easy and efficient... See more

Customer service

People report positive experiences with customer service, noting that reviewers felt genuinely valued and... See more

Facilities

Users describe positive interactions with facilities, frequently praising the modern, spotless, and luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

My experience with Waterfront Private Hospital has been excellent. When I attended my consultation with Mr Awf Quaba everything was explained to me very thoroughly, and what I should expect. I had... See more

Company replied


Company details

  1. Private Hospital
  2. Dermatologist
  3. Hand Surgeon
  4. Plastic Surgery Clinic
  5. Skin Care Clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

554 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(554)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

Was given a warm welcome by staff …

Was given a warm welcome by staff and found the premises to be spotless & clean.
My consultation with Mr Quabar was very thorough & informative.

February 21, 2026
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Reply from Waterfront Private Hospital

Thank you for your kind feedback, Kay.

We're pleased to hear you received a warm welcome and that you found the hospital clean and well kept. It's great to know your consultation with Mr Omar Quaba was thorough and informative — he always does his best to ensure patients feel well informed. We appreciate you visiting Waterfront Private Hospital in Edinburgh.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Initial consultation

Lovely staff, empatheric consultant who made me feel completely at ease

February 15, 2026
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Reply from Waterfront Private Hospital

Thank you for your feedback, Marie.

We're delighted to hear that our staff made you feel welcome and that your consultant put you at ease during your visit to Waterfront Private Hospital in Edinburgh. We hope the rest of your journey with us goes just as smoothly.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Extremely friendly and professional…

Extremely friendly and professional staff. I was made to feel very comfortable and fully supported throughout my procedure. The hospital is a very calm environment, enhanced by it's very capable staff. Thank you

February 17, 2026
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Reply from Waterfront Private Hospital

Thank you so much for your review, Inez.

It's really good to hear that you felt comfortable and well supported throughout your procedure at Waterfront Private Hospital. Our team works hard to maintain a calm, professional environment for every patient, so your words mean a great deal. Thank you for choosing Waterfront Private Hospital in Edinburgh.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Professional service

I found my experience at Waterfront hospital to be very pleasant as were the staff and surgeon who dealt with me. Every part of the service was efficient and professional and I wouldn’t hesitate to recommend it to anyone.

February 17, 2026
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Reply from Waterfront Private Hospital

Thank you for taking the time to leave a review, Gavin.

We're really pleased to hear that your experience at Waterfront Private Hospital was a positive one, and that you found our team and the care you received to be professional throughout. We'll pass your kind words on to the staff. We hope to welcome you back should you need us in the future.

Rated 5 out of 5 stars

Great experience at waterfront hospital

From walking into the waterfront hospital for my first consultation to my 6 months after care appointment was nothing but an amazing experience. The hospital is beautiful,spotless and very calming . Dr Omar Quaba was very informative and explained everything in the procedure,listening to everything I wanted ,I felt very reassured he would do an excellent job. Well I couldn’t be happier with the results,life changing and no more pain in arms and back. Dr Quaba and his team are so friendly and professional,I wouldn’t hesitate going back if I needed anything else in future.

August 11, 2025
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Amanda.

It's wonderful to hear that your journey with us — from your initial consultation right through to your aftercare — was such a positive one. We're delighted that Mr Omar Quaba and his team made you feel at ease and that you're so happy with your results. Feedback like yours means a great deal to the whole team at Waterfront Private Hospital, and we'll be sure to pass it on. We wish you all the best going forward.

Rated 5 out of 5 stars

Life changing surgery

I had a really helpful initial consultation with Mr Quaba, he was very reassuring and compassionate. I felt confident that he would achieve a good result given his extensive experience in breast surgery.
The surgery went well and I am very pleased with the result, it has been life changing. The team at Kingspark were very professional and I must mention the anaesthetist who was excellent and very reassuring.
I am able to engage in more physical activity and feel more confident and comfortable in my own body. A very happy outcome.

February 7, 2026
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Hazel.

It's lovely to hear that your consultation with Mr Omar Quaba left you feeling at ease — his experience in breast surgery and genuine care for his patients really does come through, so we're glad that was your experience too.

We're delighted the surgery went well and that you're already noticing such a positive difference in your day-to-day life. We'll be sure to pass your kind words on to the team at Kingspark, and to the anaesthetist as well — it means a great deal to everyone involved in your care. Wishing you all the best as you continue to recover.

Rated 5 out of 5 stars

From the initial consultation right…

From the initial consultation right through to the 6 month post op check up the service from Waterfront Hospital has been incredible. Everyone has been professional, supportive and caring and nothing was ever too much for them.

Dr Quaba is an amazing surgeon and I couldn’t be happier with my results.

February 7, 2026
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Jan.

It's lovely to hear that you felt well looked after at every stage of your journey with us. Mr Omar Quaba will be delighted to know you're pleased with your results, and we'll be sure to pass on your kind words to the wider team at Waterfront Private Hospital in Edinburgh. We wish you all the best going forward.

Rated 5 out of 5 stars

Fantastic experience

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced.
Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and post op.
I had a consultation with Awf Quaba before meeting with Omar Quaba. Both were incredibly professional, kind and made me feel listened to.
Omar Quaba carried out a breast reduction for myself, which has been absolutely life changing. I was fully supported throughout the entire procedure and recovery.
Words wont ever express how grateful I am to Omar and his team!

February 6, 2026
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Reply from Waterfront Private Hospital

What a wonderful review to read, Danielle.

It means a great deal to know you felt so comfortable and well cared for throughout your journey. We'll make sure both Mr Awf Quaba and Mr Omar Quaba see your feedback. Hearing that your breast reduction has made such a positive difference is exactly why the team does what they do. Thank you for trusting us with your care.

Rated 5 out of 5 stars

Facilities were modern and well…

Facilities were modern and well presented. Ample parking available. Appointment was on time and reception staff were welcoming and efficient.

February 9, 2026
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Reply from Waterfront Private Hospital

Thank you for your review, Alistair.

We're pleased to hear everything ran smoothly for you. We look forward to welcoming you back to Waterfront Private Hospital in Edinburgh.

Rated 5 out of 5 stars

beyond happy

I had an appointment with the dermatologist, Dr Aldrigde was wonderful. He was very understanding and provided treatment for my acne, which has been troubling me. Very happy. 10/10 service.

February 3, 2026
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Reply from Waterfront Private Hospital

Thank you for your kind words, Mariam.

We're glad to hear that your dermatology consultation at Waterfront Private Hospital went well and that Dr Ben Aldridge was able to help with your skin concerns. We wish you all the best with your treatment.

Rated 5 out of 5 stars

So professional in every way

Lovely surroundings and staff. Prompt attention. Omar is so professional in every way.

January 29, 2026
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Reply from Waterfront Private Hospital

Thank you, Fran.

It's always nice to hear positive feedback about both our facilities and the team. We're pleased that your experience with Mr Omar Quaba at Waterfront Private Hospital met your expectations. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Easy to book

Easy to book, managed to get an appointment almost immediately, with diagnosis and options clearly articulated. Next appointment made on departure with hardly any wait.

January 29, 2026
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Reply from Waterfront Private Hospital

Thanks for the review, George.

It's great to hear that the booking process and your consultation at Waterfront Private Hospital were straightforward. We always aim to keep things efficient and ensure patients feel well-informed about their options.

Rated 4 out of 5 stars

From the moment I made my first inquiry…

From the moment I made my first inquiry to finishing the procedure and attending follow-up visits, the entire team impressed me with their professionalism and efficiency. They genuinely took the time to understand my needs and guided me toward making the best decisions.

February 4, 2026
Unprompted review
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Yolanda.

It's lovely to hear that the team at Waterfront Private Hospital looked after you so well at every stage, from your initial enquiry right through to your follow-up appointments. We really appreciate the kind feedback.

Rated 5 out of 5 stars

A very professional service.

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surgeon in that time.
Left the hospital at 2.30 pm so very little hanging around which was good as the surgical rooms are windowless and a bit bleak.
Felt very safe and an overall comfortable experience.

January 16, 2026
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Reply from Waterfront Private Hospital

Thank you for the detailed review, Lyndsey.

We're really glad to hear that your surgical experience at Waterfront Private Hospital ran smoothly and that the whole team made you feel safe and well looked after. It's good to know the process was efficient from admission through to discharge, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Very good productive

January 23, 2026
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Reply from Waterfront Private Hospital

Thank you for the kind words, Howard.

We're glad your visit to Waterfront Private Hospital was a positive one.

Rated 5 out of 5 stars

Excellent facilitiues and patient and…

Excellent facilitiues and patient and knowledgeable team.

January 10, 2026
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Reply from Waterfront Private Hospital

Thank you for taking the time to share your feedback, Laura.

We're glad you felt well looked after by the team at Waterfront Private Hospital, and it's great to hear the care met your expectations.

Rated 5 out of 5 stars

From the moment I walked in the door I…

From the moment I walked in the door I was made to feel welcome and at ease, a lovely young man escorted me to the lift to the upper floor, I checked in, was helped to use the coffee machine, then called to see my consultant who was 5 star, honest and truthful and so caring 🥰

January 15, 2026
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Mrs Becman.

We're pleased our team helped you feel comfortable from the moment you arrived at Waterfront Private Hospital. Our reception staff take pride in ensuring every patient feels welcomed and looked after, and it's wonderful to hear your consultation was so positive. We hope to see you again should you need us in the future.

Rated 5 out of 5 stars

5 star experience

From the initial enquiry, to the completion of the procedure, to the follow up appointments, every member of staff was extremely efficient and professional. I felt they all took time and listened to what I wanted and helped me make the right choices.

January 10, 2026
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Reply from Waterfront Private Hospital

Thank you for your lovely feedback, Dawn.

We're delighted to hear you had such a positive experience throughout your journey with us at Waterfront Private Hospital. Our team works hard to provide attentive, personalised care at every stage - from first contact through to aftercare - so it's really gratifying to know this came through for you. We wish you all the best with your recovery and are here if you need anything further.

Rated 5 out of 5 stars

Easy to get appointment & clear…

Easy to get appointment & clear diagnosis with remedy/cure.

January 9, 2026
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Reply from Waterfront Private Hospital

Thank you for taking the time to leave this feedback, Kris.

We're glad you found the appointment booking straightforward and that you received a clear diagnosis and treatment plan. That's exactly what we aim for at Waterfront Private Hospital. We wish you well with your recovery.

Rated 5 out of 5 stars

Excellent care all round

Excellent care all round. Courteous, professional and efficient

January 7, 2026
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Reply from Waterfront Private Hospital

Thank you for your kind words, Nicola.

We're pleased to hear you experienced such a high standard of care from our team at Waterfront Private Hospital. We appreciate you choosing us and hope to welcome you back should you need us again.

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