Waterways Holidays Reviews 

The booking site was easy to use, and staff very professional and a pleasure to speak to.
The reason I dropped a star was that the initial cost advertised was extremely enticing, however once we’d added the waiver fee, a pet and fuel costs the full holiday was half as much again.
That said we are very much looking forward to the holiday.

Very straightforward process. When I did have an issue, online chat solved itin a quick and friendly manner.

Booking process was easy and clear.
Right boat, right place and right price.
What more can you want.

Easy and efficient service. I was called the next day and although I couldn't take the call it was followed up with an email and then another call. Holiday was booked that same day. Friendly staff . It was so easy

Behind this service is a fantastic team of competent, trustworthy and responsive people. They call you right upon your online booking to understand what exactly you're looking for and make sure it lines up with expectations, walk you through the process and arrange payment, which then happens through email and a secure platform.

What a great way to relax away a few days.
The boat was well prepped and ready when we arrived. Was perfect for the break.
Barnes provided a thorough tutorial on the boat which was so easy to use.
Already booked again for next year.

I dealt with Mark and he couldn’t have been more helpful. He was very polite, friendly and extremely knowledgeable. Really looking forward to our trip.

It was exceptionally easy to book, will definately use Waterways again!

Out booking was abit complicated so we called direct and Mark was incredibly helpful, informative and polite. Excellent service all round

What an amazing weekend:-) The freedom to go where you want is right up my street!

Just booked a break on the broads through Waterways, had a lovely chat with Trudi, all my questions answered and some great tips for the holiday. We had chosen a boat online and Trudi knew the craft and was able to confirm some details without having to go searching, which shows the knowledge they have.
Nice to have a consistent contact as well, gives you some added faith in the experience.
Hopefully follow this up with a great review of the holiday after we go. But can't fault the booking experience and so far I would definitely recommend them.

Spoke to a lovely lady on the phone who couldn't do enough for us, we have booked with Waterways before and have always been pleased with their customer service.

The lady that phoned us was very helpful explaining what to expect and she came over as friendly.

Just me partner and dog had an excellent chilled vacation on the broads .great weather lovely boat and the staff were brilliant couldnt ask for anything else deffo will be booking again

Although booking appears to be made online, payment cannot be made online, so you have to wait to be contacted by the company to take payment. I booked on a Friday evening and received a call on the Saturday morning to confirm the booking details, to provide further information, to take further details and finally to take payment, if everything else was in order. On the Friday evening, not being able to pay online seemed to be an unnecessary obstacle to completing the booking, but after the call on Saturday morning, I was pleased to then appreciate that payment was only taken once all other details had been checked to be in order.

Amy Greenaway was brilliant, easy to talk to, very informative.
Booking process was easy,

Helpful staff only thing is when we booked with 2 dogs the company who own the boat we booked with was not told about them

Quick, efficient and very responsive