It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site. Very polite, and exp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A professional service Mark, the chap who rang us to confirm & take the deposit was very professional yet had a friendly & kind attitude. He gave us information & advice that was clear & easy to un... See more
We rang from Australia to book a 7 day narrowboat hire with Waterways Holidays.Trudi took our call and was excellent. She explained everything about the booking process and answered all our questio... See more
Company replied
Arrived for briefing at 1pm then on to boat for instructions and guidance through first 3 locks then off we went on a fabulous weekend, and no rain😁. Well equipped barge nothing missing and better th... See more
Company details
- Boat Tour Agency
- Holiday Accommodation Service
- Holiday Apartment Rental
- Self-Catering Accommodation
- Vacation Home Rental Agency
- Vacation Rental
Written by the company
Waterways Holidays specialise in offering self-drive boating holidays on the UK canals, rivers and Norfolk Broads. Offering over 1,800 boats from a choice of 80 different start locations in England, Scotland and Wales, we can find a holiday afloat to suit everyone. The types of boats offered include narrowboats, cruisers and yachts (both modern and traditional) and no previous boating experience is required as full instruction is provided at the start of your holiday. We also offer boating holidays on the waterways of France, Germany and Portugal for those looking to venture a little further afield.
Contact info
47 Station Road, GU11 1BA, Aldershot, United Kingdom
- 01252 796400
- info@waterwaysholidays.com
- www.waterwaysholidays.com
Easy booking process!
Very straightforward. The website was easy to navigate and the company responded promptly to complete the booking.
April 28, 2026
Unprompted review
Reply from Waterways Holidays
Thank you for your 5 star review and kind comments. Have a fabulous holiday
Advertisement
Simple form to make the enquiry then…
Simple form to make the enquiry then the rest is followed up by telephone. Much easier than using a chatbot!
May 7, 2026
Unprompted review
Very good service
Very good service - first time using them and everyone was very helpful
April 7, 2026
Unprompted review
Looking forwards to my trip with my families in May
First class web page which clearly describes both, boat options available with excellent photographs, options and price. Good a clear customer attention and communications.
May 5, 2026
Unprompted review
Advertisement
So far so good
So far so good, little disappointed, No brochure or any literature, okay yes one can read online but am old school I'd like something to read as and when I want not having to search on line all the time.
April 15, 2026
Unprompted review
A professional service
A professional service
Mark, the chap who rang us to confirm & take the deposit was very professional yet had a friendly & kind attitude. He gave us information & advice that was clear & easy to understand and did not use jargon. I felt very comfortable confirming the booking and giving him my credit card details.
April 22, 2026
Unprompted review
Professional
Friendly, helpful staff. Answered questions and gave additional advice. Quick, easy booking experienced.
April 12, 2026
Unprompted review
Excellent
Even though we didn’t get the boat we originally booked- you managed to get us a newer boat for the same price
April 13, 2026
Unprompted review
Advertisement
Undecided costumer
I booked on the Sunday but by the Monday I had changed my mind about which boat I wanted and the staff were very obliging and changed that for me ,no problem.
Thanks
April 13, 2026
Unprompted review
It was very easy to book
It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site.
Very polite, and explained everything extremely well
April 10, 2026
Unprompted review
Reply from Waterways Holidays
Thank you so much for your 5 star review and lovely feedback Kathleen. Hope you have a wonderful holiday.
Swanley weekend booking
First time to book a narrow boat. Heather at Waterways explained it all and made the experience both simple and enjoyable.
March 12, 2026
Unprompted review
Reply from Waterways Holidays
Thank you for your review Anthony. Your lovely feedback has been passed on to Heather
Advertisement
Very easy to book
Very easy to book and everything explained to us
So far very impressed
March 5, 2026
Unprompted review
Reply from Waterways Holidays
Thank you for your 5 star review Mandy. We hope you enjoy your holiday
We got an inmediate answer to our…
We got an immediate answer to our enquiry and got everything done in few minutes. Very good
February 27, 2026
Unprompted review
Booking Experience
Very easy to book and very informative and helpful.
February 24, 2026
Unprompted review
I had a delightful conversation with…
I had a delightful conversation with Trudy! She was incredibly informative and addressed all my inquiries. I'm excited about our upcoming journey
February 11, 2026
Unprompted review
Advertisement
Helpful representative
Helpful representative who helped with my Blue Light discount
February 9, 2026
Unprompted review
The team was courteous
The team was courteous, approachable, and provided valuable insights.
February 4, 2026
Unprompted review
The booking process was made simple by…
The booking process was made simple by the incredibly welcoming team.
February 4, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.