Watsons Property Group Limited Reviews 

We instructed Watsons to carry out a Level 2 Homebuyer Survey for a property we were purchasing. The report stated that the consumer unit was located in a lounge cupboard and described features such as RCDs and plastic-covered cabling — clearly suggesting it had been visually inspected.

After moving in, we discovered that the consumer unit is actually hidden behind a washing machine and completely inaccessible unless the appliance is moved — something the seller has confirmed did not happen before or during the visit. Watsons’ own inspection standards also confirm that appliances should not be moved, meaning the claimed inspection could not have taken place.

We raised a formal complaint, expecting accountability for what is a serious misrepresentation of a safety-critical part of the property. While Watsons admitted the location was incorrect, they refused to acknowledge the wider issue — that the inspection detail was fabricated or assumed.

The result is that we now face potential remedial electrical work and unnecessary costs that could have been avoided had the survey been accurate. The trust we placed in the survey was undermined, and their refusal to offer a refund or compensation has left us pursuing the matter through official dispute resolution channels.

A homebuyer survey should provide clarity and confidence. In this case, it delivered neither. It is my conclusion that Watsons-Property cannot have carried out the report with honesty and integrity, and therefore the produced report cannot be trusted.

DO NOT USE WATSONS!!!!

Despite missing many issues and a very brief level 3 report they fail to take accountability. A week after moving in we found subsidence and major roof issues, which they missed completely and won't accept responsibility for as the house isn't falling down.

Multiple issues missed - a structural engineer has confirmed this.

We relied on the level 3 survey before we purchased the property but shortly after moving in we noticed a lot of worrying signs. I complained to the company who sent the same surveyor and unsurprisingly didn't uphold my complaint.

I'm currently taking legal advice to take action against them.

The structural engineer said they missed:
- roof spread, not mentioned and now needs costly repairs
- no roof ventilation, blocked up all way round. Told no issues with underfelt but lots of patches, not commented on by surveyor
- cracks and dropped concrete next to building, previously attached to the wall, dropped by 80mm in places - not even commented on!!! When I queried this, told normal.
- large stepped cracking above the garage window, not even commented on
- lots more things....

I need to instruct lots of specialists at my own cost due to this company's actions. I would give minus stars if I could. They've probably lost me 100k or more on the house I only bought a month ago.

They have responded to CEDR saying they don't accept the findings of an independent structutal engineer!

Avoid at all costs.

Good quality report, responded swiftly to follow up questions.

I had an excellent experience with Watsons Property Group. I recently had a survey carried out on my property, and everything went smoothly from booking through to completion. I’d especially like to commend Ian Frost for his professionalism and for going the extra mile to support the process in every way he could. Thank you very much!

Good and extensive survey. Prompt response.

Prompt replies to all enquiries. The survey was carried out promptly. The report was easy to follow with good advice given.

Watsons Property Group Limited’s online booking service was very straightforward to use. I was informed of every stage of booking, survey date and had an email asking me if there was anything specific I wanted them to look at. Their report was very thorough and clear to read with photographs included. I would definitely use this company again.

Thank you, great service, extremely thorough survey, booked and paid for really easily and quick to book and get our results , thank you!

sorry i wont be able to give you anymore than two stars . This because of the way i was dealt with. Wrong promises and time lines given . It took them 7 working days to give me the report . They never replied to my calls and voice mails. they were the highest priced but i still went with them looking at the fabulous video they put online . Do not go by that , its mis leading . I am not happy with the service . If you pay less and get this service , its like you get what you paid for but , if you pay the ask and get nothing in return , that's frustrating . After don't know how many calls and voice mails , they asked the surveyor to call me and tell me over the phone , what's the condition of the house . Where as you would expect a report not a go or no go over the phone .
I am very very dis satisfied with the service . If you compare the market , they charge the highest , saying their surveyors are the best by showing the video , but that's not the case at all , these are free lance surveyors , who have a lot of surveys of their own and depends on what work you give them , they will respond . I think if it was a level 3 survey , which is more expensive , they would have done a better job but everything basic is only to show their presence in the market .

Sorry to say , i would never recommend you to any family or friends . I am a very unhappy customer .

No more to add
Thank you

Fast efficient service. Great communication

Really helpful and knowledgeable staff who were helpful and provided excellent advice without any hard sell. Report was easy to read, clear simple language with clear colour coding as to the priority issues.

Ive had 2 house inspections in the last 2 months, Imreally impressed with their service, lots of insight, lots of feedback and I would highly recommend them

Very comprehensive survey delivered as expected.
No problem in recommending this company.

Took a long time for report

Just very good from start to finish. So used to chasing companies up but only had to call once and that was just to confirm something. Survey brilliant and very in-depth. Called surveyor after to ask something and he returned my call. Very friendly and informative. Very pleased with the service! Thanks Watsons! Emma H

The company webpage is incredibly easy to use and their response/action time is very fast. I would definitely use them again.

First time getting a survey and they were great. Survey was very thorough and easy to understand for someone like me who has ADHD and usually struggles with overload of information.
Lovely customer service and gave me the best price out of everywhere I looked. They also did the survey weeks earlier than expected as the surveyor was in the area. Very kind and happy with service.

I went with Watsons for my Level 2 Homebuyer’s survey. They were professional, friendly and communicative, keeping me informed at every stage and sticking to timelines. I was able to speak with the surveyor after my report was received - he was excellent, taking time to explain all the elements and answer any questions I had. I hope I don’t need another survey any time soon, but if I did I’d be happy to go to Watsons for it.

Efficient in arranging survey, and producing a report. Good turn around.