Bought a grade A refurbished Atom v2 and some accessories. Had immediate contact from customer support saying there had been a mix up and grade A wasn’t available. They sorted me a grade B very quickl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great piece of kit, well made, excellent support as the bike was delivered. Very similar experience to gym bike. Very simple Watt Hub with wide range of free workouts, simulated rides and also sport s... See more
Company replied
Smooth booking process on the website to book a service for Next Gen Atom, and paid the same price as in 2023. Had to wait a couple of months for a slot, but not a major issue. Good comms from the... See more
Company replied
Came again after not fixing the problem during the service. Took the bike almost to pieces and tightened pretty everything. Not sure what fixed it but it's now running nice and quiet again. Good commu... See more
Company replied
Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
2K reviews
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Edward was excellent
Edward was excellent. Clear breakdown of what the status was internally replaced a couple of parts. Really recommend as it makes a big difference to the end user.
April 9, 2026
Unprompted review
Reply from Wattbike
Hi Michael
We're happy to hear that the service experience was excellent and that the clear explanation and parts replacement made a real difference for you. Thank you for your recommendation!
Happy Cycling!
Team Wattbike
First service
It was easy to organise the first service of my 1st gen Atom (although I then had to wait a few weeks) after far too long. Thankfully Edward wasn’t fazed by the corrosion and replaced a few parts and it is now running smoothly and quietly again. I won’t wait 6 years before I have it serviced again!
April 8, 2026
Unprompted review
Reply from Wattbike
Hi Philip
We're happy to hear that the service on your Atom went smoothly. We appreciate your patience regarding the wait. It's great to know the replaced parts have improved its performance.
Happy Cycling!
Team Wattbike
Quick Order Turnaround
Quick order turnaround, and fast, courteous customer service. We love our Wattbike experience so far ❤️
March 12, 2026
Reply from Wattbike
Hi Gregg
We're so happy to hear that you had a quick order turnaround and great customer service. We appreciate your feedback and are glad you love your Wattbike!
Happy Cycling!
Team Wattbike
Edward from Wattbike was very helpful…
Edward from Wattbike was very helpful and did a really good job. I recommend this service to anyone with a Wattbike. Thank you!
April 7, 2026
Unprompted review
Reply from Wattbike
Hi Simon
We're happy to hear that the service was helpful and of a high standard. We will pass this feedback to Edward! We appreciate you recommending our service to other Wattbike users, thank you!
Happy Cycling!
Team Wattbike
Good service experience
Friendly, helpful and effecient engineer. Good communication pre service.
April 7, 2026
Unprompted review
Reply from Wattbike
Hi Nikki
We're happy to hear that our engineer was helpful and efficient! We appreciate your positive feedback regarding our communication.
Happy Cycling!
Team Wattbike
Wattbike service by Edward
Edward arrived on time. Was quick and efficient in servicing the bike. Rectified a connection problem there and then, having all required parts with him. Wattbike now runs like new. Brilliant service, thanks Edward.
April 2, 2026
Unprompted review
Reply from Wattbike
Hi Neil
We're happy the service was prompt and effective. It's great to hear that the issue was resolved quickly and your Wattbike is running like new! Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Annual service
Annual service - superb process from start to finish. Very pleased!!
March 10, 2026
Unprompted review
Reply from Wattbike
Hi Mike
We're happy to hear that your annual service experience was so good. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Wattbike issue with shifters sorted…
Wattbike issue with shifters sorted under warranty all good.
Email confirmation originally said 8:30 but got a call at 8:00 pushed back to 11:00 not ideal but at least I was contacted so i could adjust my plans.
The service engineer Ed is good and knows his stuff.
April 1, 2026
Unprompted review
Reply from Wattbike
Hi
We're happy the Wattbike issue was resolved under warranty. We apologise for the scheduling changes at short notice, but we're glad we contacted you so you could adjust your plans.
Happy Cycling!
Team Wattbike
Always an efficient and good service!
February 23, 2026
Reply from Wattbike
Hi John
We're glad you found our service efficient. Thank you for your positive feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
Helpful and quick
Immediate response to my email query and product shipped and delivery speedily.
February 25, 2026
Reply from Wattbike
Hi Tricia
We're happy to hear that your email query was answered quickly and your product was delivered speedily. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
The A I reply service is useless…
I sent a wattbike monitor B back to the company for repair. The unit was returned to me with exactly the same fault. I do appreciate that there may be a fault in the cable ( which I am in the process of replacing) but the company's AI replying to emails is totally frustrating and a waste of time. It just delays getting any sense out of them. The AI always says it refers onwards to a decision maker but the delay between the two means there's no continuity when a fault is reported. I strongly suggest you replace this nonsense with a polite out of hours email then do a proper job on it.
February 27, 2026
Reply from Wattbike
Hi Guy
We're so glad you had a positive experience with our punctual service. Thank you for your feedback!
Happy Cycling!
Team Wattbike
Great Service 😊
Easy to arrange. V friendly & professional engineer. Great comms.
Swift service provided, v happy 😊
March 27, 2026
Unprompted review
Reply from Wattbike
Hi Damian
We're happy the arrangement was easy and the engineer was friendly and professional. We appreciate your positive feedback on our service and great communication!
Happy Cycling!
Team Wattbike
Our engineer Edward did a great job
Our engineer Edward did a great job. He was friendly and knowledgeable.
It took some time to set up the appointment with Wattbike HQ from my first request, which could be improved in future.
March 27, 2026
Unprompted review
Reply from Wattbike
Hi Paul
We're happy to hear that the engineer provided you with great support! We appreciate your feedback regarding the appointment setup and will work to improve this process in the future.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi!
We're happy to hear that you are pleased with your Wattbike. Thank you for sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Very good service
They did everything they needed to do except the engineer did not have any replacement tribar pads so had to send for these after the service
February 26, 2026
Reply from Wattbike
Hi Tracy
We appreciate your feedback. We regret the engineer didn't have replacement tribar pads and we had to send them after the service. This was due to shipment delays on stock.
Happy Cycling!
Team Wattbike
My Wattbike service was excellent
My Wattbike service was excellent. I loved my bike before the service but it is even better now. Big thank you to the technician who carried out the service
February 26, 2026
Reply from Wattbike
Hi John
We're happy to hear that you're even more delighted with your Wattbike after its service! We appreciate you taking the time to share your positive experience and feedback.
Happy Cycling!
Team Wattbike
Good once I got though on the phone!
Good to speak to a human, I was on hold for 30mins, but once chatting the fault was quickly diagnosed. I was advised that an engineer would phone within 7 days. I called on day 6, the engineer called back immediately. He struggled to get an appointment within 6 weeks, not his fault!!! Watt bike get more engineers!!! He came and resolved the fault and was a lovely chap!
My bike is as good as new!
February 25, 2026
Reply from Wattbike
Hi Sally
We appreciate you sharing your experience. We're happy to hear that the fault was quickly diagnosed and resolved and that the engineer was helpful. We're sorry about the long hold time and the delay in scheduling an appointment. We'll pass your feedback on to the relevant team.
Happy Cycling!
Team Wattbike
Great commitment to solving the problem
Came again after not fixing the problem during the service. Took the bike almost to pieces and tightened pretty everything. Not sure what fixed it but it's now running nice and quiet again. Good communication during the process and arrived when they said they would on both occasions.
February 15, 2026
Reply from Wattbike
Hi Alec,
We appreciate you taking the time to share your experience. We're glad the issue is resolved and your bike is running smoothly now. We aim to provide clear communication and reliable service, and we're happy that was your experience.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Stelios,
We're glad everything was handled to your satisfaction. Thank you for your feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
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