Product, price and deliveryservice is ok. About the administration I have a small remarque. If you made an error in your VAT number products are delivered as it was for a private person without any q... See more
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See what reviewers are saying
Products available on the website at a really good price. Delivery is fast and reliable. Communication is great. I am perfectly satisfied with the service.
The WORST Experience I’ve ever had with online shopping!!! I ordered a fishing rod on April 10th, it was shipped on April 19th with estimated delivery on April 29th! Today is June 6th, Trade i... See more
Company replied
As usual nice snd easy. However country of ordering should be fixed to log in permanent location, not to actual location. And changed only when required. Otherwise I order in Greece, send to Poland an... See more
Company replied
Company details
Written by the company
Waveinn is the online destination for fishing and boating enthusiasts, with a wide range of clothes, accessories, gear and electronics. Waveinn’s expert team is able to provide the customer with personalised advice, ensuring that they get exactly what they need. Waveinn has great deals on fishing rods, tackles and many other fishing accessories, and also stocks a wide range of products for boat operators including safety accessories, nautical parts and marine electronics. Beginners and professionals will find what they need at Waveinn, one of the 18 stores specialized in sports within the Tradeinn group, with over 2.500.000 legitimate products in a HQ storage of 30.000m2 and over 10.500 trusted brands available. We rely on the opinion of more than 20 million customers who have trusted us and bought in a totally secure way!
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- waveinn.com
3.8
Great
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Selling stock they don't have
I ordered a rod, reel and some line, all of which were showing as being in stock. Without being told, the shipping date kept slipping to the right (visible by logging in to the Waveinn account to check order status). They're clearly selling stock they don't hold, but showing it as being in stock to incentivise people to place orders, and hoping they don't subsequently get cancelled. I won't knowingly waste my time or spend money with companies like this.
@WaveInn - order number #59137853
June 6, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
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Never Again.....
Having previously ordered from Waveinn with no problems whatsoever, I didn't hesitate to place an order (58929878) for some Fuji fishing rod guides. The order arrived but unfortunately was missing an item. I reported this & expected the missing item to be sent. A simple resolution to an honest mistake.
Not on your nelly!
I had to instigate a return for something that wasn't delivered, I even had to provide photographs of an item that wasn't delivered. You have to smile.
Despite my requests for a simple delivery of the missing item Waveinn insisted on giving me a refund, which they did. Thanks for that.
This then meant I would need to re-order the missing item at £2.50 with £6.99 postage. Not an economical option. Don't forget I had already paid postage for the item that wasn't sent.
Anyway they wouldn't budge, but they did offer a 5% discount code. I'll never get to redeem that as I'll never order from them again.
May 31, 2025
Unprompted review
Reply from Waveinn
Dear Customer
We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.
Regards
Product as described
Product as described. Trustworthy website . reasonable pricing
May 22, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good service at a very competitive price
Good service at a very competitive price. Whilst it took a few days, updates were provided on the delivery date.
May 14, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good price
Good price, delivered one day earlier than schedule, clear communication. Had not realised item coming from Spain but arrived in six days.
May 16, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent quality flyline at a very…
Excellent quality flyline at a very competitive price, good communication with a fast post.
May 14, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Long Delivery dates
Be careful ....Delivery dates advised on website are not true, item should have been delivered within 2-3 days from purchase, now still waiting after one week! Won't be buying again from this retailer
So I contacted customer service and the answer was my package will be with me shortly? No explanation nothing poor
May 14, 2025
Unprompted review
Reply from Waveinn
Dear Richard,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Superfast delivery
Superfast delivery. Great service. I recommend this seller ⭐⭐⭐⭐⭐
May 9, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Return on your cost even when broken
Ordered a pair of binoculars and received a broken item. Customer service required me to pay for return shipping, which is completely unfair given the item arrived damaged. Very disappointed with the experience and won’t be shopping here again. I do not recommend this store.
May 12, 2025
Unprompted review
Reply from Waveinn
Hello,
Thank you for taking the time to share your feedback about your experience with us.
This type of feedback allows us to identify what we're doing well and what areas we need to address to improve our customers' experience.
However, we are aware of return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce shipping and environmental impact.
Free returns are only offered if an item was delivered that is incorrect, defective, incomplete, or different from what was advertised on our website.
Please feel free to contact our customer service team by emailing support@tradeinn.com if you have any questions or comments.
Thank you and best regards.
Reply from Waveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Very good service and good price I…
Very good service and good price I recommend this company very good communication to let you know the process of your order
May 6, 2025
Unprompted review
Reply from Waveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I bought a fishing rod and a reel
I bought a fishing rod and a reel, delivery was on time, and the product quality as described. Great service!
April 28, 2025
Unprompted review
Reply from Waveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Ordered a reel from waveinn
Ordered a reel from waveinn. Com which was €50 + postage cheaper than Ireland. It arrived in less than a week expertly packed in top class condition. Was my first order from them. Won’t be my last. Well done to all the team at waveinn.
May 4, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Arrived promptly- no hassle
Arrived promptly- no hassle, no fuss - good job👍🏻
April 25, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I placed an order from Norway
I placed an order from Norway. At no point during the order process did I see that I was infact placing an order outside of Norway, all prices and freight costs were displayed on the website in NOK.
Imagine my surprise when I receive notification from Posten (freight forwarder) to say there is an additional Kr 1235 to be paid upon collection of purchased item.
I contacted Waveinn who said that this was clearly stated on their website. I have been in again, adding something to the basket on their website and looked and cannot see any warnings about this mentioned below.
This is an extract from their customer support response: -
"On our web page it is clearly mentioned that if you are ordering from outside the European Union customs fees may be applied. When placing the order you have accepted and agreed to our terms and conditions, therefore, if you are not willing to pay the customs fees then your order might get lost in transit on its way back to us or destroyed by customs. In that case we won't be able to issue the refund".
Wow, that is a nice response to get.
Imposition of the Kr 1235 fee constitutes a material breach of Norwegian consumer protection laws, including but not limited to the Consumer Purchases Act (Lov om forbrukerkjøp), the Cancellation Act (Angrerettloven), and the Marketing Control Act (Markedsføringsloven), as enforced by the Norwegian Consumer Authority (Forbrukertilsynet).
I am in the process of reporting this matter to the relevant Norwegain authorities to ensure that no one else is lured by this company.
Shame on you!
2nd May 2025 - Additional follow up
It is NOT clearly displayed on your website.
Please everyone be aware that all these responses from Waveinn are generic, copy & paste.
These people know what they are doing and they do not care.
Thankfully in Norway customers have protection and Waveinn are about to find out the full force of this.
I have already had feedback from one of the 3 government agencies I forwarded this case onto.
Again, shame on you Waveinn!
April 23, 2025
Unprompted review
Reply from Waveinn
Hello Ian,
We appreciate you taking the time to give us your feedback about your purchase. We regret that it did not meet your expectations.
However, the tax information on our website is very clear:
- For orders shipped to countries within the European Union, VAT is already included in the product price you see on our website. Therefore, VAT and sales tax are already included, and you will only be charged the product price and shipping costs.
- For orders shipped to countries outside the European Union, VAT and sales tax are not included in the product prices you see on our website, and TradeinnRetailServices S.L. will not charge you any taxes. However, your packages may be subject to customs duties and import duties in the country to which your order is being shipped. The courier will charge you any taxes or customs duties directly. Since taxes and customs charges may also depend on the product category and declared quantity, we cannot provide further details. We recommend that you consult your local customs office, where they will be happy to assist you with further information.
Have a nice day.
No problems with the shop
No problems with the shop! The product, an ILCA deck cover was OK, reinforcements doesn't exactly match the positions of cleats on my deck.
April 17, 2025
Unprompted review
Reply from Waveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Shipping was smooth and fast
Shipping was smooth and fast. Everything arrived well-packaged and in perfect condition.
April 14, 2025
Unprompted review
Reply from Waveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
You can’t speak to a person - my cooker arrived in pieces
Bought a camping cooker for an upcoming trip in my camper - took 11 days to arrive and the glass top was shattered in delivery
I had to log into my account online then go to orders and follow instructions to submit a query
24 hours later I got an email to log back back into my account- there’s a message to ask me do I want to keep the product at a discounted price - I have reply no and nothing - no email or instructions to reply
So my trip is now upcoming, but I don’t even know what’s happening with the broken cooker and it was over €300
Update : I eventually recieved a return label and sent the cooker back , I have not recieved a refund yet
The cooker was returned 2 weeks ago
April 17, 2025
Unprompted review
Reply from Waveinn
Hello Nikki,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce logistics and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
Damaged in shipping and 12 emails later…
Damaged box in shipping missing tripod and 12 emails later just the run around do not buy if in the usa i did receive the other 2 items i ordered. But the box is damaged and it was missing. And all their emails to me are not returnable emails. No emails listed on site anywhere. So no way to communicate with them tried 2 phone calls and just a recording. Save yourself the trouble
February 26, 2025
Unprompted review
Reply from Waveinn
Dear Customer
We apologize for the incident with your order. If you wish to return a product, please follow these steps:
Step 1: Log in to your account
Log in to your account by entering your email address and password. Go to the My Orders section, select the order, click Request a Return, and select the products you wish to return. Select the reason for the return correctly and print the label.
Step 2: Prepare the Package
Once the label is printed, prepare the package. Be sure to pack the products well to ensure they are not damaged during shipping. Send us the product in the original box (without sticking tape, tape, or stickers on the original box) and with all labels, warranty sheets, manuals, CDs, etc. (if any). Finally, affix the return label to the outer package.
Step 3: Send the Package
Send the package to the address indicated on the return label.
Step 4: Get Your Refund
As soon as the package arrives and is inspected, we will send you an email and, if the product is in perfect condition, we will confirm the refund of the amount paid. Please note that refund processing times may take up to 15 business days.
Remember that if you wish to exchange the product for a different one, you will need to place a new order and pay the shipping costs again.
In the case of a warranty return, we will collect the product at our expense and ship it to the brand. The wait time depends on the brand's processing time. Remember that the final decision regarding exchange, repair, or refund always rests with the brand. As soon as we receive a response, we will contact you to let you know if the warranty has been accepted and, if so, we will let you know if the brand has decided to proceed with a refund, repair, or replacement.
Regards
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