I made a booking since the 2nd of April 2026 and still hasn’t received any confirmation till today the 10th of April. And we wi be travelling in the next few days.. Hope we are going to receive confir... See more
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Review summary
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It was difficult, but it worked out. After completing the purchase, I didn’t receive a confirmation email. The AI that handles customer support requests is not user-friendly at all (it makes... See more
Company replied
the combination of flights were difficult to alive, it was during the night, the children were sleeping when we have changed the flight, I asked for assistance, but they told me that it is impossible,... See more
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customer support is good but process and policies are not on point for customer protection.
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Company details
Written by the company
WAYA helps you book connected flights with different airlines in one simple search. Whether it’s a last-minute trip or a work journey, you’ll find flexible and affordable options with ease. Add ConnectSure powered by Dohop, for connection protection and full support if your journey is disrupted. It’s the best way to access our dedicated support team when you need it most. Powered by Dohop, WAYA makes planning feel simple and full of possibilities
Contact info
Katrinartun 4, 105, Reykjavik, Iceland
- service@waya.travel
- waya.travel
2.9
Average
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from WAYA
Hi Keith,
Thank you so much for your kind review! We’re really happy to hear that you found our insurance process helpful and that your enquiries were handled quickly. Providing fast and supportive service is always our priority.
We truly appreciate your feedback and hope to assist you again on your future travels!
– The WAYA Team
I have a good experience -all was according to expectetions.
I have a good experience -all was managed well and also post troubleshooting with a good reactivity - system is user friendly.
October 29, 2025
Reply from WAYA
Hi Hajas,
Thank you so much for your kind words! We’re delighted to hear that everything went smoothly and that you found our system user-friendly. It’s also great to know our team could assist you quickly when you needed support, that’s exactly the service we strive to provide.
We truly appreciate your feedback and hope to welcome you back again soon!
– The WAYA Team
Great service
Unexpectedly I needed to book new flights to where I was going. Instead of 2 direct flights I needed stops both ways so I needed to book 4 flights. What made this more complcted is that was booking for 4 passengers. I found WAYA and boy was I lucky. It showed me the best possible routes with prices. I choose one and gave the necessary information and hit enter. In a minute I had me booked flights with 4 different airlines. It was just like a dream. I will never book flights anywhere else. Check WAYA out you will not be disappointed.
October 1, 2025
Unprompted review
Reply from WAYA
Hi Atli,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that your booking experience with WAYA went so smoothly, especially given the complex itinerary for multiple passengers and airlines.
Our goal is to make finding and booking the best flight connections as effortless as possible, so it’s fantastic to know we could deliver exactly that for you. Your recommendation means a lot to us!
Thank you again for your trust and for sharing your positive experience. We look forward to helping you with your next trip.
– The WAYA Team
I faced issues whilst bookimg my flight…
I faced issues whilst bookimg my flight and didnt receive a confirmation. The chatbot kept asking for the booking ID but since I didnt get the confirmation, I didnt have a booking ID. After contacting customer service via email the issue was resolved by Jay within 5 minutes. Very happy.
October 25, 2025
Reply from WAYA
Hi there,
Thank you so much for sharing your experience! We’re sorry to hear you initially had trouble receiving your confirmation, but we’re very happy to know that our team member Jay was able to resolve the issue quickly.
Providing fast and reliable support is something we take great pride in, and it’s wonderful to hear that we could turn your experience into a positive one.
We truly appreciate your kind words and hope to assist you again on your next trip!
– The WAYA Team
Fast service
October 23, 2025
Reply from WAYA
Hi Peter,
Thank you for your review! We’re glad to hear you found our service fast, that’s exactly what we aim for. We appreciate you choosing WAYA and hope to see you again soon!
– The WAYA Team
Do not book with them they book all…
Do not book with them they book all your flights separately and if you have a connection flight you will have to pay for your bags again I end up losing a lot of money with these ppl then I had to recheck in an almost miss my flight so not book with them it’s a trick guys they sell cheap flights but you will end up paying a lot more with baggage double pay an seats an you have to go back through security check point an the lines are very long
September 27, 2025
Unprompted review
Reply from WAYA
Hi Kenette,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconvenience you faced during your trip. We completely understand how stressful it can be when travel plans don’t go as smoothly as expected.
At WAYA, we specialise in connecting flights from various airlines to provide traveler's with access to the best possible fares and routes. In these cases, each flight segment is booked separately, which can result in separate check-ins, additional baggage fees, and sometimes the need to re-clear security between flights. This setup is always displayed during the booking process, but we apologise if it wasn’t as clear as it should have been.
Your feedback is incredibly valuable to us, and we’re continuously working to make our communication around baggage and connection details even clearer.
If you’d like us to review your booking and see if there’s anything further we can do, please contact our support team at service@waya.travel. We’d be happy to assist.
Thank you again for your feedback. We apologise for the frustration this has caused.
– The WAYA Team
Raised the Prices DUring Credit Card Process
They raised the prices while I was paying. False advertising of lower prices to get you to fill in the forms, then after you spend a lot of your time filling in the forms they hope that you'll be tired and will just accept paying more. Dishonest business model, will tell everyone I know to avoid this company.
September 24, 2025
Unprompted review
Reply from WAYA
Hi Kie,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. We completely understand how frustrating it feels to see a price change during checkout.
At WAYA, transparency and trust are of the utmost importance to us. We never intentionally raise prices during the booking process. However, flight prices can change in real time based on updates from our airline partners. When availability shifts or fares are updated by the airline, it can cause the final price to differ slightly from what was initially displayed.
That said, we’d really like to look into your specific booking to better understand what happened. Could you please contact our support team at service@waya.travel with your booking details? We’ll review it carefully and do everything we can to make this right.
We truly appreciate you bringing this to our attention. Feedback like yours helps us continue improving the experience for all traveler's.
– The WAYA Team
Do not trust this company horrendous
Do not trust this company the safari was playing about changing prices and dates and now I contact them to explain and they say no refund I’ve paid for insurance that covers all circumstances I read it on the terms before I paid for the insurance there a scam a real scam stay away from this site never again in my life
September 22, 2025
Unprompted review
Reply from WAYA
Hi Tashan,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve faced. We completely understand how disappointing it can be when booking or insurance expectations aren’t met.
At WAYA, transparency and fairness are fundamental to our operations. We never alter prices or dates after confirmation has been made. However, prices can sometimes change in real-time due to updates from our airline partners before the booking is finalised.
Regarding your insurance coverage, the terms and conditions are determined by our insurance provider, and coverage depends on the specific circumstances of each case. That said, we’d really like to review your booking and help clarify what happened.
Could you please contact our support team at service@waya.travel with your booking reference? We’ll personally look into your situation and do our best to assist.
We appreciate you bringing this to our attention. Your feedback helps us ensure a better experience for all our travelers.
– The WAYA Team
The price went a bit up than it was…
The price went a bit up than it was showed before, but still the price was the best that it was posible to find on the internet on the excat flights. I booked a raynair fligts so I got all the details and etc.
September 21, 2025
Unprompted review
Reply from WAYA
Hi Jorunas,
Thank you so much for your review and for booking with WAYA!
We’re happy to hear that you found the best deal online and that your Ryanair flight details came through smoothly. Regarding the small price change you noticed, sometimes flight prices can update in real time due to changes from our airline partners while you’re completing your booking. We always do our best to keep prices as accurate and transparent as possible.
We truly appreciate your understanding and your kind words. Feedback like yours helps us continue improving. We hope to see you again on your next trip!
– The WAYA Team
raise the prices while you fill in…
raise the prices while you fill in credit card details. do not fall for this scam!
August 6, 2025
Unprompted review
Reply from WAYA
Hi Geert,
Thank you for your feedback. We take concerns like this very seriously.
We want to clarify that at WAYA, transparency and trust are at the core of everything we do.
We never change or raise prices during the checkout process. What you see is what you have selected and paid for.
If there was any discrepancy in pricing, it could have been due to real-time changes from our airline partners, which can happen while browsing.
That said, we’d really like to look into your specific experience. Could you please reach out to our support team at service@waya.travel with more details? We’re committed to ensuring your trust and making this right.
Thank you again for bringing this to our attention.
– The WAYA Team
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