Everthing from ordering to delivery very good, Little disappointed with pictures on line image looks like The texture is rough effect, But that’s not the case, although they were in the sale, I... See more
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Review summary
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Lost a star due missing screws. K bar could not be attached. Evri were rubbish delivery giving an evening time and failing to deliver and having to stay in next day. The unit however is stable for... See more
Company replied
Wayfair is a very good online store with great selection. The speedy delivery service is also amazing. On this occasion the furniture had one or two flaws, dent on table and scratch on chair but after... See more
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Great selling platform where you get a wide range of affordable products.although the dimensions of the products are given,the images shown st8ll give a wrong impression.i bought console/shoe cabine... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
122K reviews
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No problem with Wayfare BUT problem…
No problem with Wayfare BUT problem with the delivery Evri company. Very poor service from them .
July 29, 2026
Reply from Wayfair UK
We are truly sorry to hear about the poor experience you had with the delivery company. We understand how frustrating this can be and appreciate you bringing it to our attention. We are always working to improve our services.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that your lamp arrived early and was as you expected! It's wonderful that you're very pleased with your purchase. Thank you for your positive feedback!
Wayfair UK
Ineffective CS / Delivery Joke
Ineffective CS / Delivery Joke
I ordered two cabinets. Realising I would be away during the delivery date, I called their hotline to ask for it to be delivered on a different date.
It went to a call centre, and the officer took an age to verify me, then upon hearing my request, read out a pre-canned reply that they can't do anything, I have to liaise with the courier once they ship the item. I was surprised that Wayfair could not instruct the couriers to deliver on a different date. Her response: you can cancel the item.
A total joke. So I will be away and have to monitor delivery and liaise with EVRI (a nightmare) or DHL. Joke.
August 10, 2026
Unprompted review
Reply from Wayfair UK
We are truly sorry to hear about the frustration and inconvenience you experienced with your delivery request and our customer service. We understand how important it is to have flexibility with delivery dates, and we regret that we were unable to accommodate your request directly. While its possible to request delivery dates direct with some carriers this can only be done once the order has been scanned with the courier and requests for delays cannot be sent before this time.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that you found our delivery service to be efficient and that our product range offers a variety of options to suit different budgets. Your feedback is greatly appreciated.
Wayfair UK
Granddaughter slept
The cot was easy to put together on my own! My granddaughter slept in it with no problems, so that’s why I gave it 5 stars.
July 29, 2026
Reply from Wayfair UK
We're so pleased to hear that the cot was easy to assemble and that your granddaughter slept in it with no problems! Thank you for your 5-star review.
Wayfair UK
The ordering process was easy and…
The ordering process was easy and delivery was on time.
July 22, 2026
Reply from Wayfair UK
We're so pleased to hear that you found the ordering process easy and that your delivery was on time! Thank you for sharing your positive feedback.
Wayfair UK
Product arrived promptly and good value…
Product arrived promptly and good value for money. Would have liked thicker shelves even if costing a bit more but generally very happy and sure it will look great once in position and filled up.
August 5, 2026
Reply from Wayfair UK
We're so pleased to hear your product arrived promptly and offers good value! We appreciate your feedback regarding the shelf thickness and are glad you're generally happy with your purchase.
Wayfair UK
great service and delivery
July 19, 2026
Reply from Wayfair UK
We're so pleased to hear that you had such a positive experience with our service and delivery. Thank you for taking the time to share your feedback!
Wayfair UK
Shocking company selling heavy…
Shocking company selling heavy furniture and not providing delivery into your property I can't lift also advertising free delivery and then charging 25 pound. Useless customer service can't do anything and advise to speak with delivery company they're hired for the job . Stay away all others deliver heavy goods inside properly but not them. They should sell cotton buds easy to deliver.
Update Only because of two really nice delivery guy's this wardrobe is inside my bungalow thanks to them not Wayfair.
August 10, 2026
Unprompted review
Reply from Wayfair UK
We’re sorry to hear you were disappointed with the delivery service.
The product page provides information about the delivery service offered for the item, including where the item will be delivered, as well as the weight and dimensions of the product. This information is available before purchase to help customers make an informed decision about whether the item is suitable for them.
We understand that receiving a heavy item can be difficult, and we’re pleased to hear the delivery drivers were able to assist you on this occasion.
WayfairUK
Reply from Wayfair UK
We are glad to hear you have been happy with the service we provided. Thanks for sharing your feedback. We really appreciate it.
Wayfair UK
Repeat customer for several years
I have been using wayfair for many years and recently had some issues with delayed/lost deliveries but wayfair customer services have been brilliant with helping to sort out the issues. Fast responses, immediate solutions. Products have always been great quality too. Thank you.
August 5, 2026
Reply from Wayfair UK
We're so pleased to hear you've had such consistently positive experiences with us over the years! It's wonderful to know that our customer service team has been able to resolve your queries and that you've been happy with our product quality.
Wayfair UK
Good quality
Good quality. Assembly ok however the numbers for the pieces didn’t match, didn’t take much to work it out.
July 29, 2026
Reply from Wayfair UK
We're glad to hear you're happy with the quality! We appreciate your feedback regarding the assembly numbers; we'll certainly look into that.
Wayfair UK
Was very helpful in finding the item I…
Was very helpful in finding the item I wanted & very efficient
Delivered on time will excellent packaging
Very friendly courier would delivered
I would certainly recommend & buy my self from Wayfair
August 7, 2026
Reply from Wayfair UK
We're so pleased to hear that you found the item you wanted and that our service was efficient! It's wonderful that your delivery was on time with excellent packaging and that our courier was friendly. We appreciate your recommendation!
Wayfair UK
Good service delivery on time and…
Good service delivery on time and polite service drivers
August 7, 2026
Reply from Wayfair UK
We're so pleased to hear that you experienced good service and that your delivery was on time! Thank you for your positive feedback about our polite service drivers.
Wayfair UK
Disapointed with every aspect of purchasing from Wayfair
Very disappointed with the colour of the 2 cushions I received, described as Mustard received bright gold .
Even further disappointment when returning the items
Paid one postage cost to receive the cushions then had to pay for both cushions to be returned even though packed together.
Also I didn't relise I only would get a credit refund so I will differently not be using Wayfair again and would certainly not recommend the company
July 28, 2026
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK
My first order from Wayfair.
My first order from Wayfair was eas to understand, plenty of information about each item, delivery details were concise. I am very pleased with the items that i bought.
August 8, 2026
Reply from Wayfair UK
We're so pleased to hear your first order was easy to understand and that you found plenty of information about each item! It's wonderful that the delivery details were concise and that you are very pleased with your purchases.
Wayfair UK
Very pleased with the service and delivery
The next-day delivery was excellent I received a text message letting me know the expected delivery time and both parcels arrived together all the parts needed to assemble the pergola were included so everything was straightforward from start to finish. Very pleased with the service and delivery
August 6, 2026
Reply from Wayfair UK
We're so pleased to hear that your next-day delivery was excellent and that you received updates on the expected delivery time! It's wonderful that both parcels arrived together and that assembling your pergola was straightforward. We're delighted you're very pleased with the service and delivery.
Wayfair UK
Exactly what I wanted and it’s lovely
Exactly what I wanted and it’s lovely, so happy with it. The whole transaction was totally brilliant - thank you 😁
August 7, 2026
Reply from Wayfair UK
We're so pleased to hear you found exactly what you wanted and that it's lovely! It's wonderful that you're so happy with it and that the whole transaction was brilliant.
Wayfair UK
Very pleased.
Bought several things recently because I’ve moved house and they all came on time and exactly as described. Very pleased
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear that your recent purchases arrived on time and were exactly as described! It's wonderful that you're very pleased with everything for your new home.
Wayfair UK
Made easy
From start to finish, very easy to order, delivered on time, great experience
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear that your experience was great from start to finish! It's wonderful that you found it easy to order and that your delivery was on time. Thank you for your positive feedback!
Wayfair UK
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