Bought 2 garden storage boxes. One was damaged in transit - Useable so didn’t seek replacement as packing everything up and arranging collection too much hassle. Pleased with overall quality of produ... See more
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The bed frame is sturdy and fabric is nice on the headboard, definitely a two person job building it up, but a good price. Mattress is thick and springy, perhaps more soft than I'd usually go for. De... See more
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The quality of the furniture is great although there was a lot of muttering coming from the room where the guy was constructing it! The customer service department was friendly and efficient. In fact... See more
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Slightly disappointed with the quality of the two rugs just received . Rather thin compared to the one bought recently , which was cheaper . Will have to purchase underlay , so that they sit better on... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
121K reviews
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Reply from Wayfair UK
We are delighted to hear that you experienced great service from beginning to end! Thank you for your wonderful feedback.
Wayfair UK
I have had quite a few things from you…
I have had quite a few things from you and everything has been just great no fuss everything as it should be even my family and friends have had some really lovely furniture from you so alls good
July 17, 2026
Reply from Wayfair UK
We're so happy to hear that you and your loved ones have consistently had great experiences with our furniture! We truly appreciate your kind words and continued support.
Wayfair UK
The products are great though IThe products are great though I though it could be bigger than this. But all the same its arrived safely though…
The products are great though I though it could be bigger than this.
But all the same its arrived safely
July 29, 2026
Reply from Wayfair UK
We're glad to hear that your products arrived safely. We appreciate your feedback regarding the size, and we'll certainly take it into consideration.
Wayfair UK
Very speedy delivery to freight…
Very speedy delivery to freight forwarder but disapointed Wayfair could not refund the VAT with proof of export. I felt I was talking to a machine on online chat trying to sort this out.
July 29, 2026
Reply from Wayfair UK
We understand that you have provided proof of delivery to your UK freight forwarding address and subsequent export to Jersey. However, per our company policy, we do not issue UK VAT refunds or process fee adjustments for orders delivered to a UK mainland address, even if the items are subsequently exported or forwarded outside the UK mainland by a third-party service. As your order was fulfilled and delivered directly to an address within mainland UK, standard UK VAT applied at the point of sale and delivery.
WayfairUK
Ordered a tv stand which was in the…
Ordered a tv stand which was in the basket for a week then the priced dropped after purchasing!
July 28, 2026
Reply from Wayfair UK
We understand your frustration price change. Adding items to the cart does not lock in the price and we do not offer a price matching on our items, as such we cannot adjust the price of your purchase. We are sorry for any disappointment that may cause.
WayfairUK
Great value for price and easy to self…
Great value for price and easy to self assemble also.
July 29, 2026
Reply from Wayfair UK
We're so pleased to hear that you found our product to be great value for the price and easy to self-assemble! Thank you for your wonderful feedback.
Wayfair UK
My order arrived very quickly and in…
My order arrived very quickly and in perfect condition thanks again Wayfair my purchased saved me a lot of money compared to the s high street price
July 29, 2026
Reply from Wayfair UK
We're so pleased to hear your order arrived quickly and in perfect condition! It's wonderful that your purchase saved you a lot of money compared to high street prices.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that your desk is sturdy, easy to assemble, and looks great! Thank you for sharing your positive experience with us.
Wayfair UK
We ordered a shed from wayfair it look…
We ordered a shed from wayfair it look lovely in the picture but when I got my shed it look far from the one in the picture so we put the the shed up and to say it was not easy and very poorly made there was nails that had missed there fixings there was bits missing there was panels that had nots in and had fallen out for the money I paid I might as well burnt it one word RUBBISH i did tell them about missing parts let see if they arrive ??????
July 9, 2026
Unprompted review
Reply from Wayfair UK
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
Received Item but had computer error
Received Items in good condition. Slight mix up as they advised delay on one of the items but there wasn't. This is the major problem with dealing with all computer generated items. It's very hard or impossible to sort anything out if the order has gone wrong. The sooner real people are used the better. Computer is a machine it can help companies but it cannot replace all staff. Just have to wait for companies to loose high amounts of money due to computer errors . Then they will do something about it 🙄
July 8, 2026
Reply from Wayfair UK
We appreciate you taking the time to share your feedback regarding the delivery of your items. Your insights are valuable as we strive to enhance our customer experience.
Wayfair UK
Poor Customer Service
I ordered an item to be delivered to an address. 5-days before the delivery I asked if the order could be delivered to another address, to which I was informed it could and that the order details had been updated April delivery would go to the new address. On the day of the delivery, the item was delivered to the first address and had to be returned to Wayfair as I could not receive it.
July 29, 2026
Reply from Wayfair UK
We appreciate you taking the time to share your experience with us. We are truly sorry to learn about the delivery issue you encountered, especially after you had confirmed the address change. We can see that our customer service team did request the address change however it isn't possible to do this on order paid for with Klarna as part of their terms and conditions.
We can see the delivery has been rescheduled and email updates about this have been sent to you.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
the issue with Wayfair is they use DHL…
the issue with Wayfair is they use DHL for deliveries.. now DHL are very special in the fact that my delivery was delayed 3 times.. given a time and then cancelled last minute.. thats 3 times over a 4 day period, waiting in for the delivery.. very very poor, so where's the customer service.. none hiding behind a digital firewall, with chat bots..
July 31, 2026
Unprompted review
Reply from Wayfair UK
We are very sorry to hear about the repeated delays and the frustration this has caused. This is certainly not the service we aim to provide for our customers, and we sincerely apologize for the inconvenience.
From reviewing the tracking which was email when your order shipped we can see that it is out for delivery today.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
Delivery…
Was delivered when you said it would be. Haven't opened it yet but is well packed so impressed so far
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear that your delivery arrived exactly when you expected it to! It's wonderful that you're impressed with how well it was packed.
Wayfair UK
Once again excellent service from…
Once again excellent service from Wayfair! The products are excellent plus packaging was great! Delivery was very quick and was placed in room of choice. I've had so many products from Wayfair now and have only had problems with one! Excellent Company and excellent Customer Service!
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear you've consistently received excellent service and products from us! It's wonderful that your deliveries have been quick and placed in your room of choice. Thank you for your kind feedback.
Wayfair UK
Analuisa Bookcase - Awful Quality. Do not Buy
Analuisa Bookcase
I purchased this bookcase based on the photographs. It is NOTHING like the photographs; the bookshelf in their photographs is NOT the same one. It shows a single long side panel, whereas the actual bookcase comes in TWO pieces that don't fit together properly leaving a horrible looking finish. Additionally, the overall materials are cheap and flimsy and the fully assembled product is significantly wobbly, even when the back panels are attached. Shockingly cheap quality. I DO NOT RECOMMEND THS PRODUCT. I now have to figure out how to disassemble this mess, repack it and send it back. This is a very difficult task for an elderly woman. I feel let down and robbed.
UPDATE
I contacted Wayfair after submitting this review and am awaiting a satisfactory response. I shall update progress of my complaint.
July 30, 2026
Unprompted review
Reply from Wayfair UK
We are very sorry to hear you had issues with the item received
We can see that you reported the this on our site and we are working to resolve the problem we will be in touch with an update via email.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
Arrived day before arranged delivery…
Arrived day before arranged delivery with text message after I'd left. Smaller than expected , top looks cheap, difficult to assemble, door holes not drilled completely. Suppose you get what you pay for.
July 18, 2026
Reply from Wayfair UK
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
Wrought iron railings
Excellent product .pity no rawl plugs and screws were not provided
June 29, 2026
Reply from Wayfair UK
We're glad you found the product excellent! We appreciate your feedback regarding the missing wall plugs and screws.
Wayfair UK
TV stand
Ordered a sideboard as a TV stand. Product arrived on time and is a very nice piece of furniture. It looks good and was easy to put together.
July 28, 2026
Reply from Wayfair UK
We're so pleased to hear your sideboard arrived on time and is a very nice piece of furniture! It's wonderful that it looks good and was easy to put together.
Wayfair UK
One satisfied customer
Ordering was easy delivery fast and efficient piece of furniture was easy to assemble and looks lovely in my home all round satisfied customer
July 29, 2026
Reply from Wayfair UK
We're so pleased you found ordering easy and delivery fast and efficient! It's wonderful to hear your furniture was easy to assemble and looks lovely in your home. We're delighted you're a satisfied customer!
Wayfair UK
The curtains I received wasn’t the…
The curtains I received wasn’t the colour I wanted got in touch with wayfair regarding how to sent them back,they said keep them and donate to charity I did that .i have never known another company to do that all I can say is thank you . You
July 18, 2026
Reply from Wayfair UK
We are so glad to hear about your positive experience with us! We always aim to ensure our customers are satisfied, and we appreciate you sharing your kind words. Thank you for your understanding and for choosing to donate the curtains.
Wayfair UK
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