Bazoo Reviews 

734
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the eco-friendly bamboo products, noting that the toilet rolls and kitchen towels are remarkably soft, exceptionally strong, and designed to last a long time. Consumers also appreciate the simple and intuitive website, which makes managing ongoing subscriptions, choosing pretty wrapped designs, and adjusting delivery schedules completely hassle-free. However, some customers also noted occasional delivery hiccups, mentioning that parcels occasionally went missing or faced transit delays when handled by specific external couriers. Reviewers mentioned that although support teams quickly resolved these problems by sending prompt replacements, experiencing shipping issues can still be inconvenient for buyers.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the soft, long-lasting... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support people and... See more

Delivery service

Users describe positive interactions with delivery service, noting that ordering is easy and shipments are... See more

Order

Consumers find order to be positive, highlighting that the process is generally reliable and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the... See more

Rated 5 out of 5 stars

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue.... See more

Rated 5 out of 5 stars

We subscribe for toilet rolls, kitchen rolls and washer sheets. All are excellent quality and I love how easy the website is. The fact that you can change dates is especially helpful. I definitely wou... See more


Company details

  1. Bathroom Supply Store

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(734)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Who knew loo roll could be this exciting!

I first heard of Bazoo when my colleague excitedly left the team call to get her parcel! Decided to give it a go as I was fed up of constantly buying loo roll (we’re a family
of 5) and the rolls getting smaller and smaller. So glad I did because I’ve been blown away by how long the rolls last, the quality, the price and all whilst doing my bit for the environment. Usually something is sacrificed, but not with Bazoo! I also love the colourful wrappers that they come in and the facts are a hit with the family. Instead of being shoved in a cupboard, I now actually display them.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Really great service…

I’ve been using Bazoo for a little while, and I think they’re fantastic.
Their products are great and go way further than the equivalents that I used to buy from supermarkets. Not only that, but it is always delivered within a day or two. Really great service, as far as I’m concerned.

August 26, 2025
Rated 5 out of 5 stars

Excellent

Excellent, friendly communication; ease of ordering and changing orders up to 48 hours before delivery, having received an "Incoming Bazoo" notification.

The packaging is bright, cheerful and looks good in the bathroom, but most of all no trees were harmed in the making of the loo rolls or packaging.

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great products and excellent customer service

After learning about all the nasty stuff that's in supermarket household products like detergent and toilet rolls, I found bazoo about a year ago.

I buy toilet roll, kitchen roll & their laundry sheets and all are great quality.

I've had a couple of minor issues with couriers and their customer service is excellent at responding and resolving any delivery issues

Highly recommend.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

amazing

great system, can change up delivery dates when needed and toilet roll seems to last so long! amazing

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

All products are great.

Great small uk small start up buisness. Toliet roll is great quality I get the unwrapped. Great that you can pick and choose when to recieve orders. I also get the natural unwrapped kitchen roll. And the tissues. Tissues are really soft and great box designs.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Bazoo toilet paper

Bazoo toilet paper. No trees are harmed in the production of this product.
Paper has no bleach or chemicals. Love the covering of the rolls they look good in the bathroom .
You can set the timings of delivery to suit your situation and the cost is in line with products in supermarkets, with toilet roll sheet count more than many on the market.
Customer service is 5 star. Both response time and sorting out problems online.
Delivery is by DPD and being kept informed on line as to dates and time is helpful.

August 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy Customer

We have been using Bazoo for a good while now and are very happy with their toilet roll. Our last delivery went missing with the courier. I contacted Bazzo's customer service who replied the next working day and a replacement order was delivered the next day.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. Flexible subscription which is easy to manage. Far superior to conventional rolls. Have been using them for a while now and will not go back to lugging loo roll packs from the supermarket!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Lost toilet roll

Been getting boxes of toilet rolls quite while now . Last delivery one toilet roll was missing. Box was bit battered up and looked like it been opened or split open . Wasn’t happy, messaged Bazoo, at time they replied to take picture of missing roll and box , but I had already disposed of box and put rolls away. Just emailed Bazoo and said that.
They sent me 4 rolls , I only expected 1 replacement roll . So they really went out of way to compensate me. So decided to stay with them . That being said , still overall not happy with EVRI delivery

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

The service from Bazoo has been great

The service from Bazoo has been great. There was a problem with the delivery caused by the carrier but Bazoo organised replacements quickly and without fuss. We will now definitely be maintaining our regular orders.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Bazoo are wonderful!

Bazoo are wonderful! Their products showcase sustainability and I am forever telling people about their bamboo toilet paper! Keep up the good work team :-)

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and quality customer service.

I’ve been ordering from Bazoo for over a year and I’ve found their products are high quality, great value for money and the packaged rolls look really lovely in your bathroom! I tried a few of the environmentally friendly toilet rolls and found Bazoo the best. Their customer service is really good and they respond quickly - I recently placed two orders by mistake, and realised I hadn’t updated my address and they helped me cancel the first order and made sure my shipment was going to my new address.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Bazoo

Well done Bazoo
I chose Bazoo to play some part in supporting conservation and the environment. However I was delighted to find that the toilet rolls are also beautifully soft, last longer and are value for money. Well done Bazoo.

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Bazoo is a great company

Bazoo is a great company providing some great earth friendly products. The toilet roll is better than the rest & my sensative skin has found a compatible loo roll that doesn't dry it put or cause sore spots. Great communication from customer service and fast delivery. You can tailor your subscription & you receive reminders 3 days before your date arrives.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love this toilet paper

Absolutely love this toilet paper and it’s such a treat to have it arrive straight to the door. We have also just started using the tissues and they are so nice - definitely will be sticking with them! They have great customer service, responding very quickly to queries and resolving my issue.

August 12, 2025
Unprompted review

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