Bazoo Reviews 

Great product at a fair price. But the special thing about the company is the customer service. I recently had a delivery go astray and they immediately sent a replacement. Then, when my first delivery turned up as well as the second, I offered to send the replacement back, but they said to keep it. Very generous.

The product is amazing, I actually chose them over other businesses because they were small and local.
Great customer service, Great Company 5 stars all round

Great customer service and great loo roll!

The first delivery failed to arrive. Bazoo were so helpful and thoughtful and immediately resent the order with another company. They were excellent in their customer support - far better than most of my experience. Also the products are excellent.

very reliable service order comes beautifully packaged efficiently delivered and I don't run out - and the bonus is it is delivered to the door - no more carrying home large packets. good product too - what's not to like!!

Great product and fantastic customer service!

I have tried many “ Eco “ loo rolls but in my opinion these guys are the best ! Quality and the environmental message work for us .

The best loo roll ever! Amazing quality, feels much better than that other brand, and their customer service is super quick and responsive too. My only problem is that the rolls last too long! I had to reach out to cancel my order because I still have lots left and they responded in minutes. Super happy 😁

Absolutely love this company best loo rolls ever, last for ages. These are not just any old toilet paper, you need to try you'll never try another.

Lovely paper in beautiful colourful wrappers which cheers up my bathroom and amazing customer service especially Rizelle!!

Update:
Updating to two stars as when I emailed them with cancel in the subject line (a second email, as I did email after 48 hours to query whether it had shipped), I received an immediate response saying that they would consider it lost by Evri, as they had shipped it. However...they're out of what I'd ordered so offered two different replacement options.

As it's now entering day 5, I will be buying different loo roll, and requested a refund which I have been advised they have processed.

While customer service was very quick and helpful when I requested cancellation, I'm just not convinced Bazoo has the infrastructure to grow its customer base at this time, especially reading reviews of others who have run into the same thing.

Original:
Ordered loo roll on 48 shipping. Well, it's now four days later and the courier doesn't even have the package from Bazoo yet.

Bazoo has created a quality company which is very genuine, and the products are awesome which are non toxic which makes a massive difference in one's life, and to mother nature...! I would recommend "Bazoo" to people who are looking to start using toxic free toilet paper and detergent etc..! Bazoo also answers your emails (if open) and ordering products is easy and simple..! I appriciate what Bazoo have done for the people 🙏🙏

Great toilet paper and customer support.

The products are great. Whenever I have had to reach out to customer service, replies have been friendly and helpful and usually within 24 hours.

It must be that you are allocated to a staff member, as conversations become personalised with that person, which is great!

Extremely disappointed that Bazoo failed to answer an order enquiry accurately which resulted in me then receiving 2 x 48 rolls instead of 1. The error was clearly their end but they were unwilling to honour their responsibilities under various consumer legislations and has resulted in me triggering a chargeback. All totally avoidable and a huge waste of my time trying to amicably resolve. They have lost mine and my family's custom as a result.

I've been a regular buyer of loo roll and kitchen roll for a couple of years now. I tried a couple of brands of eco loo rolls beforehand and Bazoo is by far the best. Customer service also excellent, one item from my last order was lost by the courier but Bazoo immediately replaced it, no quibbles. Very impressed.

Very good product, lasts ages and great to have it delivered to the door

Customer Service very helpful and sorted an issue, that was not their fault, quickly and efficiently

Quality product - and great wrapping. Great to have them delivered to the door.

Great products that arrived when they should. The customer service is also fab and they solved my issue promptly and easily.

All good! Though I feel we should get a slightly quicker delivery service for long subscriptions, I’ve been joined for over a year now heheh, plus the occasional sample of something else like the kitchen paper or other items would be good as I’ve been considering the kitchen paper not haven’t wanted to buy a load straight up.