Bazoo Reviews 

734
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the eco-friendly bamboo products, noting that the toilet rolls and kitchen towels are remarkably soft, exceptionally strong, and designed to last a long time. Consumers also appreciate the simple and intuitive website, which makes managing ongoing subscriptions, choosing pretty wrapped designs, and adjusting delivery schedules completely hassle-free. However, some customers also noted occasional delivery hiccups, mentioning that parcels occasionally went missing or faced transit delays when handled by specific external couriers. Reviewers mentioned that although support teams quickly resolved these problems by sending prompt replacements, experiencing shipping issues can still be inconvenient for buyers.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the soft, long-lasting... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support people and... See more

Delivery service

Users describe positive interactions with delivery service, noting that ordering is easy and shipments are... See more

Order

Consumers find order to be positive, highlighting that the process is generally reliable and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the... See more

Rated 5 out of 5 stars

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue.... See more

Rated 5 out of 5 stars

We subscribe for toilet rolls, kitchen rolls and washer sheets. All are excellent quality and I love how easy the website is. The fact that you can change dates is especially helpful. I definitely wou... See more


Company details

  1. Bathroom Supply Store

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(734)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch TP!

The quality of the toilet paper, packaging and customer service is 100%.
I'd recommend them to anyone and everyone. I've already got my family into them!

July 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Loo rolls that don't cost the earth

Loo rolls that don't cost the earth!
We use these in our dental practice and patients and staff like the individually wrapped rolls (great for hygiene). They also last longer than store bought ones. The customer service is very responsive too!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Refund

I had lost track of my ordering needs and realized I did not require a shipment of loo rolls that were on their way to me, post-payment. Bazoo were really swift at responding to my request for the shipment to be cancelled and a refund given, and their emails very friendly in tone.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Bazoo Toilet Rolls

I'm delighted with my Bazoo toilet rolls (and complimentary laundry sheets). I found ordering easy, delivery swift, and Customer Services friendly and responsive in relation to a small query.
I have recommended a friend, who was also delighted with the product

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I just re-ordered 48 rolls and 6…

I just re-ordered 48 rolls and 6 kitchen rolls and love this company. Their customer service is great...you even get personal replies the same day. Bamboo rocks because it is sustainable, and I love the decorative fun facts on the roll covers. Reasonably priced, quick, cleverly designed and environmentally friendly sums it up.

June 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Company communication always excellent…

Company communication always excellent - I can alter my regular delivery easily if I'm away and slip back into the schedule without fuss. I particularly like laundry sheets. So easy, take up no space and no box to dispose of. I'm a fan.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

So this was my third or fourth order from Bazoo and never had an issue before but this time Evri lost my parcel. I notified Bazoo who responded extremely promptly and let me know that they would resend the parcel plus some washing detergent sheets as an apology for the lost parcel. Their customer service is excellent and I cannot fault them. What I thought might be an issue was just a slightly delayed delivery. Can highly recommend this company as the products are fabulous and it's good to know that I'm helping the environment even if it's only in a small way.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent new company!

I use the toilet paper, eco washing sheets and the toilet gel.
All incredibly good products. Very, very impressed by each and every product.
Customer service....emailed this morning, reply within the hour, satisfactory reply and help.
Super company, super products.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

great product

I didn't consider the ecological impact of bathroom products until I found Bazoo. I like their products, and every contact I've had with them has been a positive experience

June 10, 2025
Unprompted review
Rated 3 out of 5 stars

Terrible customer serbice

I have been a customer for quite a few years now and found to be great up until I needed genuine customer care regarding my bank details being updated. For some reason I could not do it and tried contacting them on numerous occasions, all I got each time was an automated respond and no direct help. I did want to stay with them but I don’t like the impersonal feel. I try and support independent companies (as I am one myself ), but after numerous emails and no help I have gone to another company. Very disappointed. This had no reflection on the product, it’s really good but customer service… terrible!

April 30, 2025
Unprompted review
Bazoo logo

Reply from Bazoo

Thank you for your feedback and for being a loyal customer over the years — we truly appreciate your support.

We’re sorry to hear that your recent experience didn’t meet your expectations, particularly around updating your bank details. Please know that we take matters involving sensitive information, such as payment details, very seriously. For security and compliance reasons, we are unable to process these changes directly and instead provide customers with a secure, step-by-step process to complete the update themselves.

Our system is designed to ensure customer data remains protected, and our support team always reviews and responds to follow-ups. We're sorry if this came across as impersonal — that was certainly not our intention.

We’re glad to hear you were happy with the product itself, and we regret losing you as a customer. Your feedback helps us improve, and we wish you all the best in your future endeavours. We hope we can still make things right in the future.

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Rated 1 out of 5 stars

Terrible company

Terrible company!
First they send some when didn’t order then I spent weeks trying to get them to pick it up,said I had to send it back! It was sent in black sacks not a box,eventually it got taken back but the refund is pending weeks later and the price of P&P taken off! Never gonna touch em again!

May 16, 2025
Unprompted review
Bazoo logo

Reply from Bazoo

We're genuinely sorry to hear about your experience and appreciate you taking the time to share it.

We’d like to kindly clarify a few important points that may help put things into context. When you opt into a subscription, it’s designed to be a hassle-free, automated service — which means orders are placed and processed on a regular schedule unless the customer chooses to pause or cancel. Managing that subscription is entirely in the hands of the customer, and this is clearly in our policy.

Once a subscription order is generated and shipped — especially if no cancellation or pause has been made beforehand — our responsibility is to deliver the goods promptly, which we always aim to do. If you only contact us after the parcel has left our facility, we have limited ability to stop or recall it mid-transit.

Regarding returns: as a business, we cover the initial shipping costs to you, but when items are returned due to no fault of ours, there are added fees and handling costs on our end. This is why in certain cases, the original shipping fee may be deducted from the refund — and this is handled on a case-by-case basis with fairness and transparency.

That said, we are always quick to respond to emails and customer concerns — and our goal is never to frustrate but to resolve. We hope this explanation helps clarify why and how things unfolded the way they did.

Thank you again for your feedback — we always welcome it to help improve our service.

Rated 5 out of 5 stars

This product is so good that I warn you…

This product is so good that I warn you not to buy too many! I made that mistake because I didn’t realize how economical this product is due to its quality and cost per unit. The bonus is you’re helping the environment by reducing the loss of trees.
Even their wrappers are fun and an educational experience for all the family!

May 30, 2025
Unprompted review

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