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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Many customers find the products to be a game-changer, especially for those managing diabetes or following a low-carb diet, as they help maintain blood sugar levels without spikes. The products are often described as tasty, filling, and a great substitute for high-carb alternatives, with many appreciating the variety and the ability to freeze them for convenience. Reviewers frequently praise the quick delivery service and the overall ease of ordering, highlighting the company's commitment to customer satisfaction. However, some people mentioned that certain products, like the bagels and sub-rolls, can be dry or chewy, and the taste might not always resemble traditional bread. A few customers also expressed concerns about the high price of the products and, in some cases, reported issues with receiving mouldy items or dissatisfaction with the product's quality for the cost.

What people talk about most

Product

People report positive experiences with product, especially praising the taste and texture of various... See more

Quality

Customers had ambiguous experiences with quality, with many praising products like crispbreads, seeded bread,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding products to be... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied

Rated 5 out of 5 stars

Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just rec... See more

Company replied

Rated 5 out of 5 stars

As a recently diagnosed type 1 diabetic I absolutely love this stuff. bacon sandwiches are back on the menu! When you've gone most of the last 4 years without bread/toast due to diabetes this is an ab... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

My favourite things.

Love the seeded bread, the bagels and flatbread (they make lovely pizzas ). The wraps also make lovely quiche bases. Not cheap but as they taste so good does it matter?

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Heylo Low Carb Bread

I have been buying Heylo bread for years, it is low carb and the best I have tried. Any problems with deliveries are quickly resolved, I would not hesitate to recommend Heylo to anyone looking for low carb alternatives.

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for the recommendation. 💖🙏 Lovely to hear that you’ve had a great HeyLO! experience. Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I have Type 2 diabetes but I can still…

I have Type 2 diabetes but I can still have delicious bread, rolls and other bakery items from Heylo. Makes my life so much easier with their excellent low carb tasty goods!

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re so happy to hear that HeyLO! goodies are making your life easier and that you’re enjoying them! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

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Rated 5 out of 5 stars

Absolute game hanger in my weightloss…

Absolute game hanger in my weightloss and health journey, gives you the freedom to be able to really enjoy normal foods again and makes snack time nutritious and quick to prepare 💯

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that HeyLO! goodies have been a game changer for you. Great that you’re feeling the food freedom that we're all about. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolutely the best low carb products…

Absolutely the best low carb products ever!!

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We do our best to be the best (lol!) With hopefully more to come! So happy to hear that you’re enjoying HeyLO! goodies.💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Superb product

Superb product. Filling and a great substitute for the high carb alternatives. All their products are tasty and store well. Have deffo kept me on track on my keto journey. Highly recommend 👍

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your recommendation. It’s fab to hear that HeyLO! helps you stay on track! Us too! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 2 out of 5 stars

Crackerbread - flavourless with a bitter after taste.

Having enjoyed and greatly appreciated Heylo's products over the years, I had great hopes for the new Crackerbread. I added a couple of packets to my subscription but, to be honest, I've been disappointed, finding them flavourless except for a slightly bitter and not very pleasant after taste. Perhaps others will enjoy them but they are not for me.

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! crackbreads as much as so many of our other customers. They have been incredibly popular and it's a shame they're not for you. But it's great to hear that you're enjoying HeyLO! bread - we're so happy that's been working well for you! Kind regards, The HeyLO! Team

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Rated 5 out of 5 stars

I enjoy various products that Heylo…

I enjoy various products that Heylo provide in my help to stable my weight

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It’s great to hear that you’re enjoying HeyLO! goodies. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolutely outstanding products very…

Absolutely outstanding products very good range a must

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi Thanks so much for sharing! It's great to hear that you’re happy with your HeyLO! goodies. 💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Tasty Low Carb Food

Heylo products are delicious and really help sticking to a low carb diet.

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Lovely to hear that you’re enjoying your HeyLO! goodies and they help with sticking to your low-carb lifestyle. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I love the brown bread-

I love the brown bread- - slices are small but so so tasty ! I freeze and they defrost beautifully. Even more delicious is the cinnamon and raisin loaf- a real treat- bit higher in carbs than the brown loaf, but I keep for a treat slathered in butter! Two great products - will definitely order more.

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Lovely to hear that you’re enjoying the Better Brown and Cinnamon Raisin. Our slices are a bit smaller than regular bread, but super filling as they’re packed with protein and fibre – and we agree, especially tasty slathered in butter! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

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Rated 5 out of 5 stars

I've tried most (if not all) Low Carb…

I've tried most (if not all) Low Carb Bread suppliers since being diagnosed with type 2 diabetes. To my mind, Heylo is by far the best. A nice range that tastes lovely and stays fresh. Quick delivery and low carriage paid.

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your review! It makes our day to hear that HeyLO! goodies are top of your list!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I order regularly from Heylo and love…

I order regularly from Heylo and love all products so far. I get bundles and freeze them. Particularly like the white loaf and rolls. Flatbreads make great pizzas. Never feel bloated like I do with normal bread. Products are light and tasty.

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re so happy to hear that you’re loving HeyLO! goodies – especially the lightness and tastiness of them! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Loving the bagels!

Loving the Heylo brand, really rate the bagels. I’m eating the Weight Watchers diet so these still mean I can eat bread on my diet and they don’t taste of cardboard like some other brands do!

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re so happy to hear that HeyLO! goodies are working well with Weight Watchers! And that you’re enjoying them. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Good quality products

Fast and efficient delivery with a good selection of low carb products

March 3, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Fab to hear that you’ve had a great HeyLO! experience. That’s what we’re here for! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

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Rated 5 out of 5 stars

HEYLO: Where Outstanding Service Comes as Standard

From start to finish, my experience with HEYLO has been nothing short of outstanding. It’s rare to come across a company that blends genuine warmth with real professionalism and AMAZING products, but HEYLO absolutely nails it. Every order feels personal, thoughtful, and refreshingly human — no scripts, no fuss, just people who genuinely care about getting things right.

Their communication is clear, timely, and reassuring, and you always feel like you’re in safe hands. Nothing is ever too much trouble, and they go above and beyond to make the whole process smooth and stress‑free. In a world where good service is becoming harder to find, HEYLO stands out as a company that truly values its customers.

I wouldn’t hesitate to recommend them — if you want a team that creates amazing products and delivers with heart, HEYLO is the one.

March 2, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing your lovely review! 🙏💖 We’re thrilled that you had a fab HeyLO! experience and are enjoying your low-carb goodies. As a small business, our customers are at the heart of everything we do and we appreciate your support so much! Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

The best alternative to bread when…

The best alternative to bread when you’re watching your carbs. Speedy delivery

March 17, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It’s great to hear that HeyLO! goodies are working well for your carb intake. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 1 out of 5 stars

If you ask a question they ignore you

When you try to ask a question of this company on Facebook, two things happen, first the post you make disappears, which leads me to think they remove it somehow and secondly they ignore the question. This is now leaving me to think they want to take advantage of people who think they are getting something great to help with lowering sugar and things. You get the same effect from Warburtons Tiger Bread and that is 4 times cheaper.

March 10, 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi,
We’re sorry to hear that you didn’t get a response to your query. We aim to respond to all messages within 24hrs. If there’s something we can help with, please drop our friendly Customer Service team a message at heretohelp@weareheylo.com
Please be assured that our carb counts are lab-tested and thousands of customers have added HeyLO! goodies into their routine after seeing such fab results in their health and blood sugar control – compared to a regular supermarket loaf that's usually packed with carbs.
Please let us know if we can help further.
Kind regards,
The HeyLO! Team

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