Heylo Reviews 

208
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers praise the products, finding them delicious with great flavor and texture, and effective for low-carb diets and managing diabetes without blood sugar spikes. People appreciate the variety of items, from bread to granola, described as life-savers and excellent substitutes. The delivery service is also frequently highlighted for being fast and efficient, with items arriving well-packed. However, some customers noted concerns regarding the product's taste and texture, describing it as bland, rubbery, or not resembling traditional bread. A few found the products expensive, making regular purchases difficult. Additionally, some reviewers were not happy with order issues, including late deliveries or items not arriving as expected.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the taste and texture of... See more

Quality

People report ambiguous experiences with quality, with some customers expressing significant dissatisfaction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding products to be expensive, ridiculously... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the extremely fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just rec... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

I have tried a few different brands of Keto friendly bread and this is the best ive found. Reading other reviews saying it doesn’t taste like real bread… well, of course it doesn’t - it’s keto, no... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(208)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Send Moldy products. Never gave refund


Sent moldy products 📦. Even with 5 days left on the Best before date.

Gave Heylo a go as they had good delivery speed. Honestly normally use another company

Bas experience. We opened box and immediately noticed mold ontop of the new products. We took photos and my partner binned the entire box. Very disappointing as we were taking to center parcs for weekend.

We requested a refund. And they have just given us a partial refund (fraction of binned products cost) which is why I'm leaving this review. I don't know if it's a mistake on their part as its Sunday now. Either way sounds like a company that messes around at this point so leaving a review.

Il now have do a charge back with my bank.

SL5 0UB.

April 24, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi,
Please accept our apologies for any misunderstanding as we guarantee a minimum of 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. We can’t ID your order from these details, but please let our Customer Services Team know at heretohelp@weareheylo.com which items you are requesting a refund for and they’ll sort that out for you.

We’re also sorry to hear there was a problem with your bread. The science of low carb bread is still relatively new, and although we put a lot of resources and expertise into our products they can be occasionally susceptible to shortened shelf life, depending on the conditions exposed to in transit. However, we investigate every incident thoroughly and will always make sure the customer has a refund or replacement if there is any issue.
Kind regards,
The Heylo Team

Advertisement
Rated 1 out of 5 stars

After trying some of the low carb bread…

After trying some of the low carb bread in the US I was really happy to find similar bread at home in the UK. Nevertheless, the taste was very disappointing. Each slice has a really odd consistency/texture and the taste and smell made me feel slightly bilious! The rolls are a little better but no patch on some of the brands I tired in the US. I also bought the wraps which were probably the best of the bunch but even then, the smell and taste were not for me however much I wanted to like them and I found myself forcing it down and not wanting to eat it again. From frozen? Equally awful and almost cheese like in taste……For the money, a no from me as someone that is deep into my Keto.

April 24, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Rated 5 out of 5 stars

Very tasty

Very tasty, surprisingly filling and a great addition to a low carb diet. The cinnamon and raisin bread was a gorgeous substitute for hot cross buns.

April 25, 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear this! 💖Thanks so much for sharing! x

Rated 5 out of 5 stars

Really good products and company

I have tried different brands of low carb low calorie bread products. It has taken me some time but I have found that Heylo breads are the tastiest and it has really helped me to keep my weight at a healthy level without having to give up everything I enjoy!
The size of the slices of bread were a bit of a surprise initially, but they are actually very filling. I love the brown bread and the white rolls, and am just about to try their wraps and bagels.
Their customer service is really good- prompt responses , very friendly. I haven’t had any cause to complain - I had to get in touch due to an error I made.
I am very happy with this company and will definitely be continuing to purchase their goods.

April 20, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're so happy to hear that HeyLO! bread is working well for you.😊 Thanks very much for sharing. Kind regards, the HeyLO! Team x

Rated 5 out of 5 stars

I ordered the bundle

I ordered the bundle. All of it tastes fantastic! Will definitely setup a subscription order. Amazing stuff!

April 7, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear this! :) Thanks so much for sharing x

Advertisement
Rated 2 out of 5 stars

massively overpriced

The bread is fine but massively overpriced, particularly when you are just ordering one loaf as a test to see if you like it. Having considered the options, I think I won’t be buying any more, simply cutting down my carbs will be significantly less expensive.

April 3, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks for your reply. Our premium ingredients for keto bread are more specialised than needed for regular bread, and the development process is more in-depth. However, as we grow as a company and benefit from economies of scale, we're hoping to pass savings on to our lovely customers. Kind regards, The Heylo Team

Rated 5 out of 5 stars

Great low carb bread

The products are very good and enable me to have the convenience of rolls or wraps but keep my carbs very low. The customer service is excellent, I really recommend Heylo. A well run company with excellent products.

April 3, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It great to hear that you're enjoying Heylo rolls and wraps. :) :) Thanks so much for sharing x

Rated 4 out of 5 stars

Solves bread cravings

It’s not the same as normal bread. However bread is a delight to have when on keto diet. I prefer the seeded loaf. Would prefer if price was lower, very expensive.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Low carb bakery

I have found Heylo an excellent company to deal with, ordering is very easy & the speed of delivery is exceptional. All questions that I have had have been dealt with promptly with a quick email response to solve my issues.
I have tried all their bakery products & in my opinion they are better than other low carb companies breads etc. My favourites are the bagels - split, toasted & topped with a variety of sweet or savory low carb spreads. I am also very fond of the pizza bases although I tend to use them more as a pitta bread - again lightly toasted, halved & opening the 'pocket' in order to fill it with hot chicken or beef & salad with tzatziki! although I have used a variety of other fillings. The wraps are used in similar ways & I struggle to accept they really are low carb!
I have tried all the different Granola's, they are all very tasty but my favourite is the Honeycomb which is now my daily treat at the end of the day, a small portion with some flavoured Quark is enough to meet my need for something sweet without adding lots of carbs.
The breads & rolls are all tasty but I prefer the items mentioned above as I am not a sandwich person, the texture is a little different to normal breads for me but I really enjoy the seeded loaf toasted with melted cheese!
I highly recommend Heylo & I am now a regular subscriber so I don't risk running out of my favourite items.
Thank you Heylo for helping me on my weight loss journey.

March 15, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for leaving such a fab, detailed review! Your pitta's sound delicious - we sometimes use the pizza bases as pitta breads too! It's great to know that Heylo items are working well for you. Thanks again! x

Advertisement
Rated 5 out of 5 stars

These products are my absolute…

These products are my absolute saviours, so many ways to use them while keeping carbs low. I always keep a stock of them in the freezer .

March 21, 2025
Unprompted review
Heylo logo

Reply from Heylo

This makes our day to hear! It's fantastic to hear that Heylo breads are working so well for you. Thanks very much for sharing x

Rated 3 out of 5 stars

Heylo Low Carb {NOT} Granola

Heylo Low Carb Granola. Firstly, it is NOT granola. Although the packet states "Baked granola clusters", there are no clusters, it is just muesli: good quality muesli but muesli all the same. I ordered a 3-pack bundle - honeycomb, caramel and cocoa. The first two tasted the same. Disappointed.

March 3, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy the granola as much as many of our other customers. If you feel there was a quality issue, please don't hesitate to contact our customer service team and they'll be happy to help. Kind regards, The Heylo Team

Rated 5 out of 5 stars

Diabetic on Insulin

Fantastic service, prompt replies and easily solved. The products are amazing. I am a diabetic taking insulin, I also have an implant and are monitoring my sugar levels and these products hardly effect my blood levels.

March 19, 2025
Unprompted review
Heylo logo

Reply from Heylo

We're thrilled to hear that Heylo breads are working so well for you. It means so much to hear this. Thanks very much for sharing x

Rated 5 out of 5 stars

This products are a game changer

This products are a game changer! Taste really good and keep you full for longer. Im on low carb diet and I was really craving bread so this is perfect solution.
Delivery slow with Royal Mail but bread still arrived in really good date

March 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Let us start with the elephant in the room…

Let us start with the elephant in the room. You will hear all over that this is exactly like bread. To me this isn't *exactly* like bread. There is a faint tang to the items I have ordered that you don't get with regular bread. A bit like mild marmite to me - no problem I like marmite.

That said, it is damned close to full carb bread. It isn't the same delusion I feel "Keto people" who claim Cauliflower tastes like anything but cauliflower are suffering (it really is cauliflower to me no matter how you dress it up). This IS delicious bread. I have enjoyed them far more than the almond flour, coconut flour, 90 second microwave etc items I have made at home and all of which have disappointed. The texture is there, especially in the sub rolls. It is very good at not spiking me having a slice with breakfast - too good in fact I have been hypo territory the last 2 mornings vs my usual no sugar wholemeal which I need to adjust for. This isn't so much a lifestyle choice to lose weight as a necessity as a diabetic and it is one I can live with long term.

Very impressed. Slightly pricey but worth it. Don't hesitate for a long time like I did. It is lovely to have a slice or two back in my diet without worrying if I can afford it glucose wise.

March 15, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for sharing. It's wonderful to hear that you're enjoying Heylo bread and that it's working so well for you. x

Rated 5 out of 5 stars

I just love Heylo products particularly…

I just love Heylo products particularly the bagels and the gorgeous chocolate brownies. They have helped so much with my low-carb eating after my Type 2 Diabetes diagnosis. By using products like this I've managed to lose over 4 stone in a year so thank you!

March 17, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, This makes our day to hear this! We're thrilled Heylo goodies are working so well for you. Thanks very much for sharing x

Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. A very clever marketing scam
Each slice is half the size of a normal slice and yet the loaf is 4 times the price. So if you calculate by weight, it is 8 times the price of a loaf of bread from the supermarket.
The white bread and rolls are rubbery and chewy. Leave a horrid taste in your mouth.
The whole meal seed loaf was hard and inedible and went in the bin.
I understand for special dietary needs but certainly when you compare calories, it's no different.
The whole thing is a huge marketing scam, selling a poor quality product, which tastes awful. To add insult to injury the postage cost is high too.
As it was my first order, the booking said I'd get free rolls and free pizza bases. Only one of them was included.
Save your money. Too many people buying this rubbish after seeing adverts pop up

I can’t wait NOT to order again

March 15, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We appreciate your feedback and are genuinely sorry you didn't enjoy your Heylo items as much as many of our other customers.

The high protein and high fibre content of Heylo slices makes them very filling, so they are a smaller than regular bread. However, many of our customers find this to be a good size both in terms of the low carb count and not being over-filling.

The main reason people choose Heylo bread is for the super low carbs; for example, our Lighter White slice is 1g carbs vs 22g carbs in a Toastie slice And only 39 calories compared to around 95-100 calories in regular bread. Our premium ingredients do cost more than standard flour, which affects pricing, but as we grow we'll be able to pass on the savings that come with being a larger company.

Regarding the free items - they're available for orders over a certain value, which may explain why they weren't both included. Please let our customer service team know if you feel there was an error here.

Please also let us know at heretohelp@weareheylo.com if we can assist you further. Kind regards, The Heylo Team

Rated 1 out of 5 stars

Far too over priced

Far too over priced. Was shocked when the bread came only 300g per loaf compared to a standard loaf 800g. Worked out £13.57 for two loads delivered from the website.

March 10, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks for your feedback. As a small. growing business, we appreciate all comments from customers that help us improve.

In order to achieve such low carbs and high protein in Heylo bread, our premium ingredients do cost more than standard flour, which affects our pricing, but we are constantly working to provide better value as we grow.

Please let us know at heretohelp@weareheylo.com if we can assist you further. Kind regards, The Heylo Team

Advertisement
Rated 5 out of 5 stars

First order but will definitely not be my last!

I had my first order this week and tried the cinnamon bread, the brown bread and the seeded bread.
I used to buy another seeded loaf which is no longer in production so tried this as a replacement. Although more than twice the price the seeded bread is very good. Nice thick slices with many fewer carbs and lower calories than my previous bread. A good replacement so I will buy again.
The brown bread is soft and will probably make good sandwiches. I haven’t eaten ‘sliced’ bread for 8 years or so, so this a novelty for me! I doubt I will buy this often as I don’t tend to eat sandwiches.
The cinnamon bread is delicious. A very nice lower carb treat. Although this is not very low carb it’s more satisfying than its ‘full carb’ brothers.
Yes, I will buy from Heylo again.

March 5, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your comments. We're thrilled to hear that you're enjoying Heylo bread and that it's working so well for you. 💖 If we can help with anything further, please let us know at heretohelp@weareheylo.com Kind regards, The Heylo Team

Rated 4 out of 5 stars

A good selection of low carb options…

A good selection of low carb options for breakfast, lunch and snacks. The prices are reasonable and the quality of the products are good. They obviously don't taste quite the same as high carb/sugar options but its still nice to have a little treat without spiking blood sugars. I am working my way through their listed options. Have tried the Granola, breads, rolls, crackers and brownies. Have enjoyed all of them. Delivery is reasonable by Royal Mail.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough!

Web site is easy to navigate, orders are delivered quickly, products are amazing!

February 14, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your comments. It makes our day to hear that you're enjoying Heylo bread. 💖 If we can help with anything further, please let us know at heretohelp@weareheylo.com Kind regards, The Heylo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look